The Xiaomi TV Box S (2nd Gen) is unable to browse the internet or access specific websites.
If your Xiaomi TV Box S (2nd Gen) is unable to browse the internet or access specific websites, please refer to the following troubleshooting steps:
1. Verify that your internet connection is active and stable. You can do this by testing the connection on other devices;
2. If your Xiaomi TV Box S (2nd Gen) is unable to access specific websites, try accessing those sites on other devices, such as a computer or a smartphone, using the same network. This can determine if the issue is with the Xiaomi TV Box S (2nd Gen) or with the websites themselves;
3. Turn off your Xiaomi TV Box S (2nd Gen), your TV, router and modem, and unplug them from the power source. Wait a few minutes, then plug them in and turn them on. Try connecting to the wireless network again;
4. You can clear the cache and data of the app you use to access websites by going to [Settings] >> [Apps] >> select the app >> select [Clear data] and [Clear cache];
5. If you are using a specific browser or app to access the internet, make sure they are up to date. Outdated versions may have compatibility issues. If the issue persists, you can consider uninstalling and reinstalling this browser or app;
6. Check if there are any firewall or security settings on your Xiaomi TV Box S (2nd Gen) that may block internet access;
7. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
8. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Verify that your internet connection is active and stable. You can do this by testing the connection on other devices;
2. If your Xiaomi TV Box S (2nd Gen) is unable to access specific websites, try accessing those sites on other devices, such as a computer or a smartphone, using the same network. This can determine if the issue is with the Xiaomi TV Box S (2nd Gen) or with the websites themselves;
3. Turn off your Xiaomi TV Box S (2nd Gen), your TV, router and modem, and unplug them from the power source. Wait a few minutes, then plug them in and turn them on. Try connecting to the wireless network again;
4. You can clear the cache and data of the app you use to access websites by going to [Settings] >> [Apps] >> select the app >> select [Clear data] and [Clear cache];
5. If you are using a specific browser or app to access the internet, make sure they are up to date. Outdated versions may have compatibility issues. If the issue persists, you can consider uninstalling and reinstalling this browser or app;
6. Check if there are any firewall or security settings on your Xiaomi TV Box S (2nd Gen) that may block internet access;
7. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
8. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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