Fix the wireless network problem on the Xiaomi TV Box S (2nd Gen).
If you have trouble connecting your Xiaomi TV Box S (2nd Gen) to a wireless network, please refer to the following troubleshooting steps:
1. You can check network settings by navigating to [Settings] >> [Network & Internet] >> check if the Wi-Fi is turned on and connect to your network;
2. You can reconnect to the Wi-Fi network by going to [Settings] >> [Network & Internet] >> [Forget network] >> [OK] >> enter the password;
3. Double-check that you're entering the correct Wi-Fi password. If there's any doubt, try entering the password again carefully, paying attention to uppercase/lowercase characters and any special symbols;
4. Verify your router is connected properly. Ensure that the cables are not physically damaged and they are securely plugged into the correct ports;
5. Ensure that the Xiaomi TV Box S (2nd Gen) is within a reasonable range of the Wi-Fi router. Poor signal strength can cause connection issues;
6. Turn off your Xiaomi TV Box S (2nd Gen), your TV, router and modem, and unplug them from the power source. Wait a few minutes, then plug them in and turn them on. Try connecting to the wireless network again;
7. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
8. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. You can check network settings by navigating to [Settings] >> [Network & Internet] >> check if the Wi-Fi is turned on and connect to your network;
2. You can reconnect to the Wi-Fi network by going to [Settings] >> [Network & Internet] >> [Forget network] >> [OK] >> enter the password;
3. Double-check that you're entering the correct Wi-Fi password. If there's any doubt, try entering the password again carefully, paying attention to uppercase/lowercase characters and any special symbols;
4. Verify your router is connected properly. Ensure that the cables are not physically damaged and they are securely plugged into the correct ports;
5. Ensure that the Xiaomi TV Box S (2nd Gen) is within a reasonable range of the Wi-Fi router. Poor signal strength can cause connection issues;
6. Turn off your Xiaomi TV Box S (2nd Gen), your TV, router and modem, and unplug them from the power source. Wait a few minutes, then plug them in and turn them on. Try connecting to the wireless network again;
7. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
8. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data, so be sure to back up important information before proceeding.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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