The sound has distortion or noise problems on the Xiaomi TV Box S (2nd Gen).
When encountering sound distortion or noise problems on your Xiaomi TV Box S (2nd Gen), please refer to the following scenarios and their troubleshooting steps:
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Check individual ports and cables for any physical damage. Ensure the HDMI cable is securely connected to the Xiaomi TV Box S (2nd Gen) and your TV. Try to use a different HDMI cable if possible;
2. Check if the sound interruptions occur across different contents or channels. This can help determine whether the issue is specific to a particular source;
3. Check the sound settings by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> select [Select Formats] and [AC4 dialog enhancer] >> check the relevant settings;
4. Turn the Xiaomi TV Box S (2nd Gen) off and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
5. If possible, connect the Xiaomi TV Box S (2nd Gen) to another TV to see if the issue persists. This can help determine whether the problem is with the Xiaomi TV Box S (2nd Gen) or the TV;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Make sure the audio system is functioning correctly and compatible with both the Xiaomi TV Box S (2nd Gen) and the TV. Try to connect another audio system to it and see if the issue still persists;
2. Verify the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports. Ensure that the cables are not physically damaged;
3. Check if the device you’re using has any specific settings for controlling sound.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Check individual ports and cables for any physical damage. Ensure the HDMI cable is securely connected to the Xiaomi TV Box S (2nd Gen) and your TV. Try to use a different HDMI cable if possible;
2. Check if the sound interruptions occur across different contents or channels. This can help determine whether the issue is specific to a particular source;
3. Check the sound settings by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> select [Select Formats] and [AC4 dialog enhancer] >> check the relevant settings;
4. Turn the Xiaomi TV Box S (2nd Gen) off and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
5. If possible, connect the Xiaomi TV Box S (2nd Gen) to another TV to see if the issue persists. This can help determine whether the problem is with the Xiaomi TV Box S (2nd Gen) or the TV;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Make sure the audio system is functioning correctly and compatible with both the Xiaomi TV Box S (2nd Gen) and the TV. Try to connect another audio system to it and see if the issue still persists;
2. Verify the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports. Ensure that the cables are not physically damaged;
3. Check if the device you’re using has any specific settings for controlling sound.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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