The TV sound output port not working on the Xiaomi TV Box S (2nd Gen).
If the sound output port on the Xiaomi TV Box S (2nd Gen) does not work properly, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Check individual ports and cables for any physical damage. Ensure the HDMI cable is securely connected to the Xiaomi TV Box S (2nd Gen) and your TV. Try to use a different HDMI cable if possible;
2. Check the volume and mute settings to ensure the volume is not muted or set too low;
3. Check the sound settings by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> select [Select Formats] and [AC4 dialog enhancer] >> check the relevant settings;
4. Turn the Xiaomi TV Box S (2nd Gen) off and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
5. If possible, connect it to another TV to see if the issue persists. This can help determine whether the problem is with it or the TV;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Make sure the device is functioning correctly and compatible with the TV Box. Try disconnecting it to another device and see if the issue still persists;
2. Verify the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports. Ensure that the cables are not physically damaged;
3. Check if the device you’re using has any specific settings for controlling sound.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using the built-in speaker of your TV, please refer to the following methods:
1. Check individual ports and cables for any physical damage. Ensure the HDMI cable is securely connected to the Xiaomi TV Box S (2nd Gen) and your TV. Try to use a different HDMI cable if possible;
2. Check the volume and mute settings to ensure the volume is not muted or set too low;
3. Check the sound settings by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> select [Select Formats] and [AC4 dialog enhancer] >> check the relevant settings;
4. Turn the Xiaomi TV Box S (2nd Gen) off and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
5. If possible, connect it to another TV to see if the issue persists. This can help determine whether the problem is with it or the TV;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a soundbar, please refer to the following methods:
1. Make sure the device is functioning correctly and compatible with the TV Box. Try disconnecting it to another device and see if the issue still persists;
2. Verify the cables connecting external devices to your TV are firmly and correctly plugged into the appropriate ports. Ensure that the cables are not physically damaged;
3. Check if the device you’re using has any specific settings for controlling sound.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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