There is noise on the Xiaomi TV Box S (2nd Gen).
If there is noise on the Xiaomi TV Box S (2nd Gen), please refer to the following troubleshooting scenarios and steps:
Scenario 1:
If the issue only occurs when you are using a specific app, please refer to the following methods:
1. Sometimes, dust accumulation can accumulate in the speaker grid or surrounding areas. You can shine a flashlight on the speaker and carefully clean the surface of the speaker with a soft brush, but be careful to avoid any damage to the speaker;
2. Try playing different types of content (like movies, music, or TV shows) to see if the issue persists. This can help determine if the problem is content-specific;
3. Power cycle your TV and the Xiaomi TV Box S (2nd Gen) by turning them off and unplugging them for a minute. Then, plug them back in and turn them on.
4. If possible, connect the Xiaomi TV Box S (2nd Gen) to another TV to see if the issue persists. This can help determine whether the problem is with the Xiaomi TV Box S (2nd Gen) or the TV;
5. Please check the settings within the app to see if there are options for adjusting sounds;
6. Check for updates for the app installed on the device. An outdated app can cause issues. If the issue persists, you can consider uninstalling and reinstalling the app;
7. Please try changing the sound format by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> [Select Formats] >> select [Automatic], [PCM] or [Passthrough];
8. Please try using the AC4 dialog enhancer by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> [AC4 dialog enhancer] >> select [Low], [Medium] or [High] as your preferences;
9. Sometimes, system updates may resolve relative issues. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
10. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding
Scenario 2:
If the issue occurs when you connect other storage devices to the Xiaomi TV Box S (2nd Gen) using the USB port and watch the contents inside, please refer to the following methods:
1. Ensure that the storage device is firmly connected to the Xiaomi TV Box S (2nd Gen). Check for physical damage on the USB port. If possible, use another storage device to see if the issue persists;
2. Unplug the storage device, wait for a minute, and then plug it back in;
3. Confirm that the external device is compatible with your Xiaomi TV Box S (2nd Gen).
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the TV are connected to the same Wi-Fi network;
2. On your casting device, check the screen mirroring or casting settings. Make sure you have selected the correct casting device and the settings are correct;
3. Interference from other nearby electronic equipment may cause noise. Move other devices away or turn them off and see if that improves.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue only occurs when you are using a specific app, please refer to the following methods:
1. Sometimes, dust accumulation can accumulate in the speaker grid or surrounding areas. You can shine a flashlight on the speaker and carefully clean the surface of the speaker with a soft brush, but be careful to avoid any damage to the speaker;
2. Try playing different types of content (like movies, music, or TV shows) to see if the issue persists. This can help determine if the problem is content-specific;
3. Power cycle your TV and the Xiaomi TV Box S (2nd Gen) by turning them off and unplugging them for a minute. Then, plug them back in and turn them on.
4. If possible, connect the Xiaomi TV Box S (2nd Gen) to another TV to see if the issue persists. This can help determine whether the problem is with the Xiaomi TV Box S (2nd Gen) or the TV;
5. Please check the settings within the app to see if there are options for adjusting sounds;
6. Check for updates for the app installed on the device. An outdated app can cause issues. If the issue persists, you can consider uninstalling and reinstalling the app;
7. Please try changing the sound format by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> [Select Formats] >> select [Automatic], [PCM] or [Passthrough];
8. Please try using the AC4 dialog enhancer by navigating to [Settings] >> [Display & Sound] >> [Advanced sound settings] >> [AC4 dialog enhancer] >> select [Low], [Medium] or [High] as your preferences;
9. Sometimes, system updates may resolve relative issues. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
10. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding
Scenario 2:
If the issue occurs when you connect other storage devices to the Xiaomi TV Box S (2nd Gen) using the USB port and watch the contents inside, please refer to the following methods:
1. Ensure that the storage device is firmly connected to the Xiaomi TV Box S (2nd Gen). Check for physical damage on the USB port. If possible, use another storage device to see if the issue persists;
2. Unplug the storage device, wait for a minute, and then plug it back in;
3. Confirm that the external device is compatible with your Xiaomi TV Box S (2nd Gen).
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the TV are connected to the same Wi-Fi network;
2. On your casting device, check the screen mirroring or casting settings. Make sure you have selected the correct casting device and the settings are correct;
3. Interference from other nearby electronic equipment may cause noise. Move other devices away or turn them off and see if that improves.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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