The Xiaomi TV Box S (2nd Gen) has no picture or sound.
If your Xiaomi TV Box S (2nd Gen) is experiencing issues with no picture or sound, you can try the following troubleshooting steps to resolve the problem:
Scenario 1:
If the issue occurs when you are using apps on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Ensure that the HDMI cable is firmly connected to both the Xiaomi TV Box S (2nd Gen) and the TV screen. If possible, use a different cable to eliminate the possibility of a faulty cable;
2. Try to restart your Xiaomi TV Box S (2nd Gen). Unplug it from the power source, wait for about 10-15 seconds, and then plug it back in and turn it on;
3. If possible, connect the Xiaomi TV Box S (2nd Gen) to another TV to see if the issue persists. This can help determine whether the problem is with the Xiaomi TV Box S (2nd Gen) or the TV screen;
4. You can clear the cache and data of the specific app by navigating to [Settings] >> [Apps] >> select the specific app >> select [Clear cache] and [Clear data];
5. Some apps have their own display and audio settings. Check if the app you're using has any specific settings for display and sound. You can also check if the app is updated to the latest version by going to the Google Play Store and navigating to your account >> [Manage apps & games] >> [Updates] >> [Check for updates];
6. If the issue persists, try uninstalling the app and then reinstalling it;
7. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
8. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the box, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable is securely connected to both the box and the external device. Connect the box to a different HDMI port on your Xiaomi TV Box S (2nd Gen) to rule out issues with a specific port;
2. Use a different HDMI cable to see if the issue is related to the cable;
3. Adjust the picture settings on your external devices to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the Xiaomi TV Box S (2nd Gen) are connected to the same stable and active network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any picture or sound settings. Make sure you have selected the correct picture or sound settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
Scenario 1:
If the issue occurs when you are using apps on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Ensure that the HDMI cable is firmly connected to both the Xiaomi TV Box S (2nd Gen) and the TV screen. If possible, use a different cable to eliminate the possibility of a faulty cable;
2. Try to restart your Xiaomi TV Box S (2nd Gen). Unplug it from the power source, wait for about 10-15 seconds, and then plug it back in and turn it on;
3. If possible, connect the Xiaomi TV Box S (2nd Gen) to another TV to see if the issue persists. This can help determine whether the problem is with the Xiaomi TV Box S (2nd Gen) or the TV screen;
4. You can clear the cache and data of the specific app by navigating to [Settings] >> [Apps] >> select the specific app >> select [Clear cache] and [Clear data];
5. Some apps have their own display and audio settings. Check if the app you're using has any specific settings for display and sound. You can also check if the app is updated to the latest version by going to the Google Play Store and navigating to your account >> [Manage apps & games] >> [Updates] >> [Check for updates];
6. If the issue persists, try uninstalling the app and then reinstalling it;
7. Ensure that the firmware of your Xiaomi TV Box S (2nd Gen) is up to date. You can check for updates in its settings menu by navigating to [Settings] >> [System] >> [About] >> [System update];
8. If other troubleshooting steps do not resolve the issue, you may consider performing a factory reset. Please go to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all data on the box, so be sure to back up important information before proceeding.
Scenario 2:
If the issue occurs when you are using an external device like a DVD player or game console, please refer to the following methods:
1. Ensure that the HDMI cable is securely connected to both the box and the external device. Connect the box to a different HDMI port on your Xiaomi TV Box S (2nd Gen) to rule out issues with a specific port;
2. Use a different HDMI cable to see if the issue is related to the cable;
3. Adjust the picture settings on your external devices to see if the issue can be resolved.
Scenario 3:
If the issue occurs when you are using casting on your Xiaomi TV Box S (2nd Gen), please refer to the following methods:
1. Make sure that both your casting device and the Xiaomi TV Box S (2nd Gen) are connected to the same stable and active network;
2. Check the casting device settings (e.g., smartphone, tablet, or computer) for any picture or sound settings. Make sure you have selected the correct picture or sound settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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