Fail to use Chromecast on the Xiaomi TV Box S (2nd Gen).
If you fail to use Chromecast on the Xiaomi TV Box S (2nd Gen), please refer to the following troubleshooting steps:
1. Ensure that both the Xiaomi TV Box S (2nd Gen) and the casting source device are connected to the same stable Wi-Fi network. You can check the internet by navigating to [Settings] >> [Network & Internet];
2. Turn off the Xiaomi TV Box S (2nd Gen), the TV, and the casting source device, wait for a few minutes, then turn them back on;
3. You can clear the cache and data of the Chromecast app by navigating to [Settings] >> [Apps] >> [See all apps] >> [Show system apps] >> scroll down and select [Chromecast built-in] >> select [Clear data] and [Clear cache];
4. Uninstall updates of Chromecast by navigating to [Settings] >> [Apps] >> [See all apps] >> [Show system apps] >> scroll down and select [Chromecast built-in] >> [Uninstall updates]. After the process, Chromecast will uninstall updates, and then update automatically when you access the app again;
5. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
6. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
We hope the above methods can resolve the issue. If the issue still persists, you could submit your feedback on your Xiaomi TV Box S (2nd Gen) by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
1. Ensure that both the Xiaomi TV Box S (2nd Gen) and the casting source device are connected to the same stable Wi-Fi network. You can check the internet by navigating to [Settings] >> [Network & Internet];
2. Turn off the Xiaomi TV Box S (2nd Gen), the TV, and the casting source device, wait for a few minutes, then turn them back on;
3. You can clear the cache and data of the Chromecast app by navigating to [Settings] >> [Apps] >> [See all apps] >> [Show system apps] >> scroll down and select [Chromecast built-in] >> select [Clear data] and [Clear cache];
4. Uninstall updates of Chromecast by navigating to [Settings] >> [Apps] >> [See all apps] >> [Show system apps] >> scroll down and select [Chromecast built-in] >> [Uninstall updates]. After the process, Chromecast will uninstall updates, and then update automatically when you access the app again;
5. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
6. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
We hope the above methods can resolve the issue. If the issue still persists, you could submit your feedback on your Xiaomi TV Box S (2nd Gen) by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
Does it help?
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