The Google Play on the Xiaomi TV Box S (2nd Gen) is not accessible.
If the Google Play on your Xiaomi TV Box S (2nd Gen) is not accessible, please refer to the following troubleshooting steps:
1. Ensure that your Xiaomi TV Box S (2nd Gen) is connected to a stable and active internet. You can check the internet status by navigating to [Settings] >> [Network & Internet] >> check if the Wi-Fi is turned on and connect to your network. You can also restart the router wait a few minutes, and check if the problem is solved;
2. You can try clearing Google Play’s cache and data. To do this, navigate to [Settings] >> [Apps] >> find and select [Google Play Store] >> clear the data and cache;
3. Uninstall updates Google Play Store by navigating to [Settings] >> [Apps] >> find and select [Google Play Store] >> [Uninstall updates]. The app will uninstall updates, and then update automatically when you access Google Play again;
4. Turn the Xiaomi TV Box S (2nd Gen) off and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
5. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
6. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
We hope the above methods can resolve the issue. If the issue still persists, you could submit your feedback on your Xiaomi TV Box S (2nd Gen) by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
1. Ensure that your Xiaomi TV Box S (2nd Gen) is connected to a stable and active internet. You can check the internet status by navigating to [Settings] >> [Network & Internet] >> check if the Wi-Fi is turned on and connect to your network. You can also restart the router wait a few minutes, and check if the problem is solved;
2. You can try clearing Google Play’s cache and data. To do this, navigate to [Settings] >> [Apps] >> find and select [Google Play Store] >> clear the data and cache;
3. Uninstall updates Google Play Store by navigating to [Settings] >> [Apps] >> find and select [Google Play Store] >> [Uninstall updates]. The app will uninstall updates, and then update automatically when you access Google Play again;
4. Turn the Xiaomi TV Box S (2nd Gen) off and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
5. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
6. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
We hope the above methods can resolve the issue. If the issue still persists, you could submit your feedback on your Xiaomi TV Box S (2nd Gen) by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
Does it help?
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