The Xiaomi TV Box S (2nd Gen) can't play or stream content smoothly from applications.
If the Xiaomi TV Box S (2nd Gen) can’t play or stream content smoothly from applications, please refer to the following troubleshooting steps:
1. Ensure that it is connected to a stable and active internet. You can check the internet status by navigating to [Settings] >> [Network & Internet] >> check if the Wi-Fi is turned on and connect to your network;
2. You can clear the cache and data of the app you're using by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> select [Clear data] and [Clear cache];
3. Ensure that the app is updated to the latest version. You can check for updates by going to the Google Play Store and navigating to the profile icon >> [Manage apps & games] >> [Updates] >> [Check for updates];
4. Reinstall the app and see if the issue still persists;
5. Turn off it and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
We hope the above methods can resolve the issue. If the issue still persists, you could submit your feedback on your Xiaomi TV Box S (2nd Gen) by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
Friendly tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
1. Ensure that it is connected to a stable and active internet. You can check the internet status by navigating to [Settings] >> [Network & Internet] >> check if the Wi-Fi is turned on and connect to your network;
2. You can clear the cache and data of the app you're using by navigating to [Settings] >> [Apps] >> [See all apps] >> select the specific app >> select [Clear data] and [Clear cache];
3. Ensure that the app is updated to the latest version. You can check for updates by going to the Google Play Store and navigating to the profile icon >> [Manage apps & games] >> [Updates] >> [Check for updates];
4. Reinstall the app and see if the issue still persists;
5. Turn off it and unplug it from the power source. Wait for a minute, then plug it back in and turn it on;
6. You can check for system updates by going to [Settings] >> [System] >> [About] >> [System update]. If it is the latest version, a message will appear on the screen indicating that your system is up to date;
7. As a last resort, you can try performing a factory reset by going to [Settings] >> [System] >> [About] >> [Reset]. Please note that the operation will erase all the data, so be sure to back up important information before proceeding.
We hope the above methods can resolve the issue. If the issue still persists, you could submit your feedback on your Xiaomi TV Box S (2nd Gen) by going to [Settings] >> [Help & Feedback] >> [Send feedback], you can upload logs with your feedback.
Friendly tips:
The recommended bit rates of the video stream are shown as below:
1. The 4K UHD video stream requires 10Mbps;
2. The 2K video stream requires 5Mbps;
3. The 720p video stream requires 2.5Mbps.
Does it help?
Yes
No