The Xiaomi Robot Vacuum E10C makes significant noise

The Xiaomi Robot Vacuum E10C is designed to minimize noise, such as improved brushless motor and optimized airflow designs. Additionally, noise perception can vary between individuals, so what one person considers quiet, another might find noisy.
If your robot vacuum makes significant noise, please refer to the following troubleshooting steps:
1. Check if there are any foreign objects, such as hair, debris, or fragments, obstructing the device components. These objects might be caught in the brush, side brush, or wheels and you need to turn off the device and remove them;
2. Clean and maintain your device components regularly. Examine the device's components for signs of damage or wear. Worn-out components can cause vibrations and loud noises during operation. Replace any damaged parts as needed;
3. Ensure that all components of the device are properly assembled according to the User Manual. Loose or improperly installed parts can cause noises during use;
4. Loud noises may occur if the vacuum encounters uneven surfaces or obstacles during operation. Ensure that the area where the vacuum is flat;
5. Check if the vacuum is overheating during operation. Overheating can sometimes cause loud noises. Ensure that the vacuum has proper ventilation and is not operating for extended periods without breaks;
6. Updating your device firmware can help resolve the sound issues;
7. Perform a factory reset to see if the issue persists. Be aware that this will delete all your personal data and settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.