Mi Camera 2K (Magnetic Mount) FAQ
Features
1.Q: What are the features of the Mi Camera 2K (Magnetic Mount)?
A：1.The newly upgraded ultra clear 2304 x 1296 resolution captures images in greater detail.
2.Clear 940nm night vision lets you watch over your family and home.
3.The two-way real-time voice call feature lets you speak to family members as if you were standing in the room. You can now hear more clearly thanks to the newly upgraded speakers.
4.The Mi Camera 2K (Magnetic Mount) comes equipped with AI human detection technology, which can effectively filter out false alarms, so you will only be notified when there is human motion.
2.Q：What is the power supply for the Mi Camera 2K (Magnetic Mount)?
A：5V〜1A adaptor power supply. To ensure proper use, it is important to use the original adaptor.
3.Q：What are the mounting options for the Mi Camera 2K (Magnetic Mount)?
A：The Mi Camera 2K (Magnetic Mount) can be placed on flat surfaces such as writing desks, dining tables and coffee tables.
4.Q：What are the steps to install the Mi Camera 2K (Magnetic Mount) on a wall?
A： The Mi Camera 2K (Magnetic Mount) is not recommended for wall mounting, but can be placed in a suitable position using the magnetic base.
5.Q：How to turn on the Mi Camera 2K (Magnetic Mount)?
A：Plug the camera power cable into the Type-C power jack on the rear of the camera, the camera will automatically turn on.
1、The indicator yellow light is always on and the voice broadcast is waiting for connection, which means the power on is successful. If the indicator light is not yellow always on, you can long press the reset button to reset.
2, the camera does not support C to C interface power cable and adapter, please use the camera's standard power cable and adapter for power supply.
6.Q：What are the status indicators on the Mi Camera 2K (Magnetic Mount)? What is the meaning of each of them?
A：There is one indicator light, which will show blue or yellow.
Waiting for connection: yellow light is always on.
Server disconnected: blue light flashing.
network normal: blue light on constantly.
Network disconnected: yellow light flashing.
Upgrading: yellow light flashes slowly.
7.Q：How to install a Micro SD card in the Mi Camera 2K (Magnetic Mount)?
A：The SD card slot of the Mi Camera 2K (Magnetic Mount) is located at the bottom of the camera, just insert the SD card with the contact side facing upwards into the slot.
Note: When installing or removing the SD card, you will need to disconnect the power to the camera before doing so.
8.Q：What type of Micro SD card for Mi Camera 2K (Magnetic Mount) is required?
A：Mi Camera 2K (Magnetic Mount) should use a Micro SD card with a capacity of 32GB or less and a read/write speed of not less than U1/Class10 from a regular manufacturer.
Videos on the card cannot be downloaded directly to the phone for local viewing.
9.Q：How long can a 32GB memory card store videos?
A：The 32GB memory card is expected to store about 4 days of video.
The 16GB card is expected to store around 2 days of video.
The video quality recorded onto the memory card is 2K (1296P).
10.Q：How to restore the factory settings of the Mi Camera 2K (Magnetic Mount)?
A：If you need to change the network to which the camera is connected or the Mi Home APP account, you need to use a pin to insert the camera's reset hole and press and hold it for about 5S to restore the camera's factory settings, and then reconnect the APP.
Restoring the factory settings will not delete the contents of the Micro SD memory card.
11.Q：Does the Mi Camera 2K (Magnetic Mount) support Infrared night vision?
A：Yes, the Mi Camera 2K (Magnetic Mount) can automatically switch to night vision mode at night depending on the light around it. The camera has an infrared night vision light with a night vision distance of up to 6 metres, allowing clear shots in the dark.
12.Q：Can the Mi Camera 2K (Magnetic Mount) body be rotated freely?
A：No, it can't. The Mi Camera 2K (Magnetic Mount) has a viewing angle of 125°, but does not support manual rotation of the camera view to adjust the monitoring range.
13.Q：Is Mi Camera 2K (Magnetic Mount) supported in other countries or regions?
A：No, it cannot. The voltage and network conditions in other regions may be different from those in the region. Therefore, it is not recommended to use it outside of your region.
14.Q：Does the Mi Camera 2K (Magnetic Mount) support NAS storage?
A：No, it does not.
15.Q：Where to check the SN number of the Mi Camera 2K (Magnetic Mount)?
A：1. The SN number can be viewed from the bottom of the product above the SD card slot.
2. The SN number can be found on the back of the product packaging.
16.Q：What kind of lens does the Mi Camera 2K (Magnetic Mount) have?
A：The Mi Camera 2K (Magnetic Mount) has a 3.3mm focal length, F2.0 aperture lens for clearer image quality.
17.Q：Can the Mi Camera 2K (Magnetic Mount) be used outdoors?
A：No. The Mi Camera 2K (Magnetic Mount) is an indoor camera and is not waterproof or dustproof. If you are using the camera outside, please make sure that it will not get wet. If water enters the camera in the rain, the camera may be damaged.
18.Q：Does the Mi Camera 2K (Magnetic Mount) need to be plugged in to use? Or is it battery powered?
A：It needs to be powered by a power supply. The camera does not contain batteries and must be plugged in.
Please be sure to use the original 5V/1A adapter.
19.Q：Does the Mi Camera 2K (Magnetic Mount) support two-way voice calls?
A：Yes, the Mi Camera 2K (Magnetic Mount) has a built-in microphone and speaker.
20.Q：Does the Mi Camera 2K (Magnetic Mount) support Bluetooth gateways?
A：No, it does not.
21.Q： Does the Mi Camera 2K (Magnetic Mount) support continuous video recording to the memory card when the network is disconnected and the power is off?
A：Yes, you can continue to record video to the memory card without internet connection or power. The prerequisite is that the device has been successfully connected to the internet once.
22.Q：What are the precautions for using the Mi Camera 2K (Magnetic Mount)?
A：1. The operating temperature of the product is -10℃~50℃, please do not use the product in an environment where the temperature is too high or too low.
2、This product is a precision electronic product, please do not use this product in an environment that is excessively humid or may lead to water ingress of this product, in order to avoid affecting the normal use.
3、In order to use the product better, avoid the front and side of the lens near glass, white walls and other reflective objects, so as not to cause the picture avoid bright near, dark far or white phenomenon.
4. Please ensure that the product is installed within the range of WiFi signal coverage, and place it as far as possible in a location with better WiFi signal. Try to install it in a location away from metal and microwave ovens that may affect the signal.
APP Related
1.Q：How does the Mi Camera 2K (Magnetic Mount) access the Mi Home APP?
A：Mi Home APP -> "+" （in the top right corner ）-> search for "Mi Camera 2K (Magnetic Mount)" -> follow the instructions -> wait for the binding to be successful -> assign a room to the device -> click to experience it.
2.Q：What are the functions of the buttons on the Mi Camera 2K (Magnetic Mount) live monitoring interface?
A：1、Hibernate button: Click the hibernate button to turn off the camera. After turning off, the camera will not be able to live stream or record video. Click again to turn on the camera.
2, mute button: every time you enter the camera, the default monitoring interface for the mute interface, such as when you want to view the monitoring screen with sound.
Click the mute button to turn on the sound.
3、Screenshot: You can take a screenshot of the current surveillance screen, which will be saved to the local album and Mi Home APP.
4、Record Screen: Click the Record Screen button to record the current monitoring interface and save the video to the local album and Mi Home APP.
5、Definition: Here you can adjust the definition of the surveillance screen, you can choose: 360P, 2K, Auto (Auto means the camera will automatically adjust the definition of the screen according to the network environment).
6、Full screen: Click this button, the camera will enter the landscape interface.
7、Voice call: Click on the microphone button to make a remote call with the camera via Mi Home APP.
3. Q：How to manage faces on the Mi Camera 2K (Magnetic Mount)?
A：Mi Home APP->Camera->Face Management->Make a note of the face that has been recognized but not commented on.
You need to purchase cloud storage for face recognition function.
4. Q：How to set up the camera with Mi Camera 2K (Magnetic Mount)?
A：Mi Home APP->Camera->Top right corner...->Camera Settings->You can set the status light/Data usage warning/smart frame/sleep/ You can set the Status light/ Data usage warning/smart frame/hibernation/screen setting/Infrared night vision/floating window function.
1、Status light: the device light will be always on after opening, if you feel disturbed at night, you can turn off the status light.
2,Data usage warning: in the use of traffic to watch the camera monitoring screen, will automatically stop the screen playback and prompt "is currently a mobile network, automatic pause". network, automatic pause". Click again to monitor the interface can be played normally.
3, smart frame: open the smart frame, the surveillance camera monitoring screen there is movement, will use the green frame out of the movement.
4, hibernation: you can directly open the hibernation will open the timed hibernation.
5, screen settings: you can set the time watermark / lens distortion correction / rotate the screen Time watermark on, the monitoring screen and recorded video will have the time display on the top left.
Lens distortion correction will be turned on to optimise the camera monitoring screen distortion. When rotating is on, the camera can be turned 180° to maintain the correct orientation of the surveillance image.
6, Infrared night vision: optional automatic switching / always off / always on.
Automatic switching, the camera will adjust its working status according to the changes in the light of the monitoring screen, darker equipment automatically switch to infrared night vision function, the monitoring screen will change to black and white. always off, even if the device is in a very low light situation, it will not switch to night vision mode, the quality of the surveillance picture will become lower at night. Always on, choose always on, the device will always be in the night vision monitoring state, the screen has been black and white state.
7.Floating window: After opening, the monitoring screen of the device will become a small window on top of each interface of the mobile phone, which is convenient to view the monitoring screen of the device in real time. The screen can be viewed in real time.
5.Q：How to set up Home Surveillance with Mi Camera 2K (Magnetic Mount)?
A：Mi Home App->Camera->Top Right Settings->Home Monitoring->Monitoring time, Partition sensitivity settings, Alarm interval, Detection push notifications, Event notification type.
Partition sensitivity settings: divided into high, medium and low sensitivity options.
Alarm interval：Alarm interval can be divided into 3-30 minutes; (You can choose the system preset time interval.
(You can choose the system preset time interval, not custom interval time)
Event notification type：There are four types of push events to choose from, Motion detected, Person detected in the surveilled area, Push notification when the baby cries, Push notification when the smart scene is triggered notification when the smart scene is triggered
Note: videos in Home Surveillance cannot be deleted in bulk.
Home Surveillance can be used without purchasing a memory card/cloud storage.
6. Q：How to solve Mi Camera 2K (Magnetic Mount) face recognition inaccuracy?
A： The best distance for face recognition is within 3.5 meters from the camera, too far away will affect the accuracy, and the accuracy of face recognition will be reduced if there is poor lighting on cloudy days or night vision.
Mi Home APP->Home Surveillance->click on the alarm video->click on the "Report Error" button and click on Feedback to give feedback. This function will be continuously optimised in the background.
7. Q：How to view back the videos on the memory card with Mi Camera 2K (Magnetic Mount)?
A：Mi Home APP->Select Camera->Click on the bottom to view the video.
8. Q：How to format the memory card of Mi Camera 2K (Magnetic Mount)?
A：Mi Home APP->Camera->Top right corner "..." -> Manage Storage -> Memory Card Status -> Format Memory Card.
Formatting the memory card will erase all the videos on the card, please make sure to save the videos first.
9. Q：How to update the firmware of Mi Camera 2K (Magnetic Mount)?
A：Mi Home APP->Camera->Top right corner "..." ->Firmware Update->Please update the firmware if there is any update.
10. Q：Does the Mi Camera 2K (Magnetic Mount) support access to HomeKit?
A：No, it does not.
Troubleshooting
1. Q：How to solve Mi Camera 2K (Magnetic Mount) when viewing live video, no sound can be heard or there is noise?
A：1、Mi Home APP turns off the volume of live video by default, you can turn on the volume button in the Mi Home APP video window; if the volume is low, turn up the volume of your phone.
2、Check whether the camera microphone hole is covered by the housing.
3、If there is noise in the live video, please move your phone away from the camera and avoid placing the camera next to electronic devices such as microwave ovens.
Avoid placing the camera next to electronic devices such as microwave ovens.
2. Q：What if the video stutters or the picture is not synchronized with the sound when viewing the camera screen with Mi Camera 2K (Magnetic Mount)?
A：1、When the video is stuttering or loading frequently, please switch the video clarity to auto or smooth mode.
2, when the picture and sound is not synchronized, please check whether the camera connected to the network is normal, if the delay is too large, you can try to exit the video
video and re-enter.
3. Q：What if the Mi Camera 2K (Magnetic Mount) cannot hear sound on the camera side during a call?
A： 1. Check if the sound on the mobile phone is too low, resulting in no sound.
2. Check whether the Mi Home APP has obtained the permission to use the microphone (recording) on the phone, if not, please turn on the relevant permission in the phone settings.
4. Q：What if the video viewing history of Mi Camera 2K (Magnetic Mount) is not continuous or smooth?
A：1. If the video is not continuous, it may be because the recording of moving images only is turned on, after this function is turned on, the camera will only record when the image changes.
2、If the video is stuttering, it may be due to the network, check whether the camera is connected to the network is connected to too many devices, or whether at the same time there are other devices playing video.
5.Q：What if there is an abnormality in the use of the memory card of the Mi Camera 2K (Magnetic Mount)?
A：1、Please use a special memory card.
2, please make sure that the camera has installed the required memory card, no memory card installed in the camera can not store video and playback history video.
History video.
3, if the memory card does not record, or the memory card can not automatically cycle through the deleted files, you can in the camera APP plug-in storage settings
format the memory card in the storage settings of the camera APP plug-in.
4、If you cannot format the memory card in the APP, you can format the memory card on your computer via a card reader. After completing the formatting
Disconnect the camera and reload the memory card.
Note: After formatting, the files on the memory card will be deleted.
6. Q：How to solve the problem of "Device is offline" in Mi Home APP?
A：1、Please check if the camera is disconnected and make sure you are using the original adapter.
2. Please try to reboot the router.
3、Check whether the Mi Home APP or mobile phone version needs to be updated.
4、If the device power supply is normal and the network is normal, please check the device indicator.
Yellow light blinking: the camera is connecting to the network, if the WiFi name or password has been modified, please reset the camera and reconnect.
yellow light is always on: the camera has been reset, please reconnect.
Yellow light blinks slowly: the camera is being upgraded, please wait for the successful upgrade to use.
5, confirm whether the camera is inserted into the memory card, pull out the memory card to observe, some poor quality memory card will lead to the camera off line problem.
7. Q： How to solve the Mi Camera 2K (Magnetic Mount) yellow light blinking can not be used normally?
A：1、If the yellow light is flashing when connecting to the APP, the camera cannot connect to the network, please check whether the account password is correct and whether the network meets the requirements of the camera.
If you have successfully connected to the APP, the yellow light suddenly appears flashing and can not be used, please check whether the network is normal.
If the camera is a slow flashing yellow light, it means that the device is being upgraded, please wait for the successful upgrade to use.
8. Q：What if I forget the password in the security settings of the camera?
A：Delete the device in Mi Home APP, then use a pin to insert the camera's reset hole, hold it for about 3 seconds and re-add the camera to Mi Home APP.
9.Q：Why does the Mi Camera 2K (Magnetic Mount) whistle during voice calls?
A： When talking, please try not to place the phone and the device in the same space and stay more than 10 meters away from the device, as the echo whistling caused by close calls is normal.
10. Q：What if the Mi Camera 2K (Magnetic Mount) is blurred or no picture is taken during night vision?
A： 1. Please make sure the lens of the camera is clean and dust-free.
2. Make sure the protective film of the camera lens is removed
3. Avoid the front and side of the lens to be close to glass, white walls and other reflective objects, to avoid the brightness of the picture near and dark or white in the distance.
Please ensure that the lens is clean and dusty.
11. Q：What if the Mi Camera 2K (Magnetic Mount) indicator does not light up?
A：From Mi Home APP, go to the main interface of the camera, click "..." at the top right corner, enter the camera settings, click the status light button and turn on the status light. to enter the camera settings, then click the status light button to turn on the status light.
12. Q：Why does the video on the memory card have sound when viewed on the phone but not on the computer?
A：This problem is caused by the incompatibility of the video player on your computer, you can try replacing your computer player. For example: VLC player.
13. Q：How to deal with the incoherent video recorded in the memory card, and the picture and sound are not synchronized?
A：1, the device will be rebooted to see if it will return to normal.
2, whether often hot-swapped memory cards, plugging memory cards need to be operated under the camera power off, often hot-swapped will cause memory card performance degradation, resulting in abnormal problems with the recorded video.
3, whether the memory card reading rate is too low.
4, replace the memory card.
14. Q：The camera can not recognize the memory card how to do?
A：1、Reboot the device.
2. Check if the camera firmware version and Mi Home APP version need to be updated.
3. Clear the Mi Home APP data.
4、Replace the memory card.
Note: Memory cards have a lifespan, if a card is used for a long time, it may cause the memory card to be erased several times and cannot be used again.
If you use a card for a long time, the memory card may not be used again due to multiple erasures.
15. Q：What if the memory card does not record video or I cannot cycle through the videos on the card?
A：1. Check whether the camera firmware and Mi Home APP version need to be updated.
2、Go to Mi Home APP->Camera->Top right corner "..." -> Manage Storage -> Check if the storage switch is turned off or on for recording only when motion is detected.
3. Format the memory card in Mi Home APP (formatting the memory card will empty the video, you can backup the video before formatting).
4、If you cannot format the memory card in Mi Home APP, you can format the memory card on your computer via a card reader. After formatting, power off the camera and reload the memory card.
5, the memory card can not record video is mostly related to the memory card itself, you can replace the memory card to see if the problem recurs.
16. Q：Why is the face recognition of Mi Camera 2K (Magnetic Mount) repeatedly reported at the same time?
A：If the network environment where the device is located is unstable, repeated reports may occur due to network influence. Once the network is connected, the device will work normally.
Does it help?