The real-time surveillance is silent or noisy on the Mi 360° Home Security Camera 2K Pro
If you’re encountering sound issues on your Mi 360° Home Security Camera 2K Pro such as loud noises or the live video feed being silent, please refer to the following steps to address the issue:
1. Ensure that the audio settings within the Mi Home App are configured correctly. Please check the related options to enable or disable audio recording or two-way audio communication. Make sure these settings are adjusted to your preferences;
2. Ensure that your camera is connected to a stable Wi-Fi network with sufficient bandwidth. You can also try restarting your router or moving the camera closer to the router to improve the connection and reduce the interference from other electronic devices;
3. Please access the camera's live feed from a different device, such as another smartphone or a computer, to check if the issue persists. This can help determine if the problem is with the camera itself or with the device you're using to access it;
4. Make sure both the firmware of your Mi 360° Home Security Camera 2K Pro and the Mi Home app are up-to-date. The latest updates often include bug fixes and improvements that could address sound issues;
5. Sometimes, simply restarting the camera and the app can resolve minor glitches or temporary issues. Try powering off the camera, waiting a few moments, and then turning it back on;
6. Ensure that both the microphone and speaker on the camera are clean, free from obstructions, and functioning properly. Dust, debris, or physical damage to these components can cause whistling or other unusual sounds;
7. The sound issue could be coming from the environment where the camera is placed. Ensure that the camera is not positioned near sources of loud noise such as appliances, or traffic. If possible, place the camera in a quieter location to minimize the ambient environment interference;
8. Please reset the camera to its factory settings. This can roll out the software-related issues that may be causing abnormal sounds. Please back up the data before the factory reset.
We hope the above information is helpful. If the issue still occurs, please submit your feedback in Mi Home app by going to [Profile] >> [Help & Feedback] >> [Other] >> [Feedback]. After submitting your request, please have some patience and wait for future updates.
Note:
Please note that the distance between your smartphone and your camera should be more than 1 meter to avoid whistling.
1. Ensure that the audio settings within the Mi Home App are configured correctly. Please check the related options to enable or disable audio recording or two-way audio communication. Make sure these settings are adjusted to your preferences;
2. Ensure that your camera is connected to a stable Wi-Fi network with sufficient bandwidth. You can also try restarting your router or moving the camera closer to the router to improve the connection and reduce the interference from other electronic devices;
3. Please access the camera's live feed from a different device, such as another smartphone or a computer, to check if the issue persists. This can help determine if the problem is with the camera itself or with the device you're using to access it;
4. Make sure both the firmware of your Mi 360° Home Security Camera 2K Pro and the Mi Home app are up-to-date. The latest updates often include bug fixes and improvements that could address sound issues;
5. Sometimes, simply restarting the camera and the app can resolve minor glitches or temporary issues. Try powering off the camera, waiting a few moments, and then turning it back on;
6. Ensure that both the microphone and speaker on the camera are clean, free from obstructions, and functioning properly. Dust, debris, or physical damage to these components can cause whistling or other unusual sounds;
7. The sound issue could be coming from the environment where the camera is placed. Ensure that the camera is not positioned near sources of loud noise such as appliances, or traffic. If possible, place the camera in a quieter location to minimize the ambient environment interference;
8. Please reset the camera to its factory settings. This can roll out the software-related issues that may be causing abnormal sounds. Please back up the data before the factory reset.
We hope the above information is helpful. If the issue still occurs, please submit your feedback in Mi Home app by going to [Profile] >> [Help & Feedback] >> [Other] >> [Feedback]. After submitting your request, please have some patience and wait for future updates.
Note:
Please note that the distance between your smartphone and your camera should be more than 1 meter to avoid whistling.
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