The real-time surveillance is freezing or blurry on the Xiaomi Smart Camera C300
If you're experiencing issues with image freezing or blurry video steam on your Xiaomi Smart Camera C300, please refer to the following steps:
1. Make sure both Mi Home app and the firmware of the Xiaomi Smart Camera C300 are the latest version. Updates may include improvements to video streaming stability and performance;
2. Ensure that your smartphone or tablet and the Xiaomi Smart Camera C300 are connected to the same Wi-Fi network. A stable internet connection is necessary for transmitting video data from the camera to the app. If your Wi-Fi signal is weak or intermittent, it may cause the video stream to freeze;
3. If the camera is placed too far from your Wi-Fi router or is obstructed by walls or other objects, it may experience poor signal strength, leading to freezing issues. Try moving the camera closer to the router or repositioning it to improve signal reception;
4. The lens of your Xiaomi Smart Camera C300 may be dirty or smudged, which can cause blurry footage. Use a clean, soft cloth to gently wipe the lens and remove any dirt, dust, or fingerprints;
5. Lower the video quality settings within the Mi Home app to reduce the amount of data being transmitted. High-definition video streams require more bandwidth, so reducing the resolution or sharpness may improve streaming stability, especially on slower internet connections;
6. Try accessing the camera's live stream on another device, such as a different smartphone or tablet. This way, we can find out whether the freezing issue is originated from your device or the camera;
7. If none of the above steps resolve the issue, please reset the Xiaomi Smart Camera C300 to its factory settings. Keep in mind that this will erase any custom settings and configurations, so make sure to reconfigure the camera after resetting it.
If the issue still remains unresolved, don't hesitate to reach out to either our local service center or seller for assistance. They'll be more than happy to help you out!
1. Make sure both Mi Home app and the firmware of the Xiaomi Smart Camera C300 are the latest version. Updates may include improvements to video streaming stability and performance;
2. Ensure that your smartphone or tablet and the Xiaomi Smart Camera C300 are connected to the same Wi-Fi network. A stable internet connection is necessary for transmitting video data from the camera to the app. If your Wi-Fi signal is weak or intermittent, it may cause the video stream to freeze;
3. If the camera is placed too far from your Wi-Fi router or is obstructed by walls or other objects, it may experience poor signal strength, leading to freezing issues. Try moving the camera closer to the router or repositioning it to improve signal reception;
4. The lens of your Xiaomi Smart Camera C300 may be dirty or smudged, which can cause blurry footage. Use a clean, soft cloth to gently wipe the lens and remove any dirt, dust, or fingerprints;
5. Lower the video quality settings within the Mi Home app to reduce the amount of data being transmitted. High-definition video streams require more bandwidth, so reducing the resolution or sharpness may improve streaming stability, especially on slower internet connections;
6. Try accessing the camera's live stream on another device, such as a different smartphone or tablet. This way, we can find out whether the freezing issue is originated from your device or the camera;
7. If none of the above steps resolve the issue, please reset the Xiaomi Smart Camera C300 to its factory settings. Keep in mind that this will erase any custom settings and configurations, so make sure to reconfigure the camera after resetting it.
If the issue still remains unresolved, don't hesitate to reach out to either our local service center or seller for assistance. They'll be more than happy to help you out!
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