The video freezes and the picture and sound are out of sync when viewing the real-time picture of the doorbell.
If the video freeze or the sound and picture are out of sync when viewing real-time picture on Xiaomi Smart Doorbell 3, please refer to the following steps:
1. Ensure that the Wi-Fi signal strength is strong where the doorbell is installed, weak signal can cause issues with video streaming;
2. Try restarting the Wi-Fi router and let the doorbell to reconnect to Wi-Fi and check again;
3. Make sure your smartphone has a stable internet connection, either through Wi-Fi or mobile data, to ensure smooth video playback;
4. Nearby electronic devices or other wireless signals can cause interference. Try moving the doorbell to a different location to see if it improves the video streaming;
5. Adjust the location of the doorbell to stronger network coverage to see if it reduces the issues with video freezing and picture and sound being out of sync;
6. Ensure that the Xiaomi Smart Doorbell 3 has the latest firmware installed. To check available firmware, tap on [⋮] three dots located at top right corner of the screen >> [Doorbell settings] >> [Device Info] >> [Firmware version];
7. We hope the above information is helpful. If the issue still occurs, please open the Mi Home app, and go to [Profile] >> [Feedback] >> [Other]. After submitting the user feedback, please have some patience and wait for future updates.
1. Ensure that the Wi-Fi signal strength is strong where the doorbell is installed, weak signal can cause issues with video streaming;
2. Try restarting the Wi-Fi router and let the doorbell to reconnect to Wi-Fi and check again;
3. Make sure your smartphone has a stable internet connection, either through Wi-Fi or mobile data, to ensure smooth video playback;
4. Nearby electronic devices or other wireless signals can cause interference. Try moving the doorbell to a different location to see if it improves the video streaming;
5. Adjust the location of the doorbell to stronger network coverage to see if it reduces the issues with video freezing and picture and sound being out of sync;
6. Ensure that the Xiaomi Smart Doorbell 3 has the latest firmware installed. To check available firmware, tap on [⋮] three dots located at top right corner of the screen >> [Doorbell settings] >> [Device Info] >> [Firmware version];
7. We hope the above information is helpful. If the issue still occurs, please open the Mi Home app, and go to [Profile] >> [Feedback] >> [Other]. After submitting the user feedback, please have some patience and wait for future updates.
Does it help?
Yes
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