The Xiaomi Smart Pet Feeder can't be connected to the Wi-Fi network or is offline
When establishing a connection between your Xiaomi Smart Pet Feeder and the Mi Home app, please select a Wi-Fi network and input the password to establish the connection.
If the connection cannot be established or the device is offline, you can follow the steps below to troubleshoot the issue:
1. Ensure that your Wi-Fi network meets the requirements of the feeder. It should be a 2.4GHz Wi-Fi network, as the Xiaomi Smart Pet Feeder doesn't support 5GHz networks;
2. Ensure that the feeder is within range of your Wi-Fi router and that the signal is strong enough for a stable connection. You may need to move the feeder closer to the router temporarily during setup;
3. Double-check the Wi-Fi settings on your smartphone. Make sure you're connecting to the correct Wi-Fi network and entering the correct password;
4. Ensure that there is no special character in the Wi-Fi password;
5. Connect your smartphone to the network and see if the network is in good condition;
6. If the feeder is still not connecting, you can try resetting it to its factory settings. Use a needle-shaped object to press and hold the Wi-Fi reset button for two seconds. When the Wi-Fi indicator blinks in blue, the Wi-Fi has been reset successfully and the feeder has been restored to factory settings.
If the issue remains unresolved, don't hesitate to reach out to either our local service center or seller for assistance. They'll be more than happy to help you out!
If the connection cannot be established or the device is offline, you can follow the steps below to troubleshoot the issue:
1. Ensure that your Wi-Fi network meets the requirements of the feeder. It should be a 2.4GHz Wi-Fi network, as the Xiaomi Smart Pet Feeder doesn't support 5GHz networks;
2. Ensure that the feeder is within range of your Wi-Fi router and that the signal is strong enough for a stable connection. You may need to move the feeder closer to the router temporarily during setup;
3. Double-check the Wi-Fi settings on your smartphone. Make sure you're connecting to the correct Wi-Fi network and entering the correct password;
4. Ensure that there is no special character in the Wi-Fi password;
5. Connect your smartphone to the network and see if the network is in good condition;
6. If the feeder is still not connecting, you can try resetting it to its factory settings. Use a needle-shaped object to press and hold the Wi-Fi reset button for two seconds. When the Wi-Fi indicator blinks in blue, the Wi-Fi has been reset successfully and the feeder has been restored to factory settings.
If the issue remains unresolved, don't hesitate to reach out to either our local service center or seller for assistance. They'll be more than happy to help you out!
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