The Xiaomi Watch 2 Pro doesn't record the sports data.
If the Xiaomi Watch 2 Pro doesn't record sports data, please refer to the following troubleshooting steps:
1. Ensure that your watch is properly connected to your smartphone via Bluetooth. Sometimes, poor or unstable connections can affect the functionality of the device;
2. Ensure that you're wearing the watch correctly. The watch should be snug on your wrist but not too tight. Make sure the sensors on the back of the watch are in contact with your skin;
3. All your sports need to meet the minimum exercise record standards in order to be saved. When the distance of outdoor running, indoor running, cycling, and brisk walking exceeds 50M, the data will be saved to the exercise record. When the free activity time exceeds 1 minute, the data will be saved to the motion record;
4. Confirm that the heart rate monitoring feature is enabled on your smartwatch. Additionally, make sure the sensors on the back of the watch are clean and free from any obstructions;
5. Please check if the device’s firmware is updated to the latest version by opening the Mi Fitness app and going to [Device] >> [Update] >> check it here;
6. Please ensure the Mi Fitness app is updated to the latest version by opening the Mi Fitness app and going to [Profile] >> look for and check [Version];
7. Please check that you have selected the correct region by opening the Mi Fitness app and going to [Profile] >> [Settings] >> [Region]. In the meanwhile, make sure that the region on your smartphone, your watch and the app is the same one;
8. Please try to temporarily unbind the watch from the app. After rebinding, turn it on to see if the issue exists;
9. Please reinstall the Mi Fitness app and see if the issue persists;
10. Please restore the watch to the factory setting by entering the main interface of the watch and sliding up from the bottom with one finger >> [Settings] >> [System] >> [Reset] >> [√].
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Ensure that your watch is properly connected to your smartphone via Bluetooth. Sometimes, poor or unstable connections can affect the functionality of the device;
2. Ensure that you're wearing the watch correctly. The watch should be snug on your wrist but not too tight. Make sure the sensors on the back of the watch are in contact with your skin;
3. All your sports need to meet the minimum exercise record standards in order to be saved. When the distance of outdoor running, indoor running, cycling, and brisk walking exceeds 50M, the data will be saved to the exercise record. When the free activity time exceeds 1 minute, the data will be saved to the motion record;
4. Confirm that the heart rate monitoring feature is enabled on your smartwatch. Additionally, make sure the sensors on the back of the watch are clean and free from any obstructions;
5. Please check if the device’s firmware is updated to the latest version by opening the Mi Fitness app and going to [Device] >> [Update] >> check it here;
6. Please ensure the Mi Fitness app is updated to the latest version by opening the Mi Fitness app and going to [Profile] >> look for and check [Version];
7. Please check that you have selected the correct region by opening the Mi Fitness app and going to [Profile] >> [Settings] >> [Region]. In the meanwhile, make sure that the region on your smartphone, your watch and the app is the same one;
8. Please try to temporarily unbind the watch from the app. After rebinding, turn it on to see if the issue exists;
9. Please reinstall the Mi Fitness app and see if the issue persists;
10. Please restore the watch to the factory setting by entering the main interface of the watch and sliding up from the bottom with one finger >> [Settings] >> [System] >> [Reset] >> [√].
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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