Xiaomi Smart Camera C300 FAQ

1.Q：What are the Wi-Fi requirements for Xiaomi Smart Camera C300?

A:Xiaomi Smart Camera C300 only supports 2.4GHz band and Wi-Fi protocol is 802.11b/g/n.

2.Q：Can Xiaomi Smart Camera C300 access Micro SD card, and if so, what are the requirements for SD card?  

A：Xiaomi Smart Camera C300 supports SD card, and it is recommended to use microSD card with read/write speed not less than U1/Class 10. Up to 256 GB of storage.

3.Q： What are the requirements for the device when using the Mi Home App to connect to the smart camera?  

A：Android devices are compatible with Android 4.4 and above, and Apple devices are compatible with iOS 9.0 and above to install the Mi Home App to connect to the Xiaomi Smart Camera C300.  

4.Q：Does Xiaomi Smart Camera C300 support NAS devices and what are the requirements?  

A：Xiaomi Smart Camera C300 supports dumping to Xiaomi router and NAS devices, the following conditions must be met: 1.

1, the camera and Xiaomi router or NAS devices in the same LAN; 2, the camera must be connected to the SD card.

2, the camera needs to access the SD card.

3, Xiaomi router need to open the Samba plug-in in advance, NAS devices need to support SMB protocol.

5.Q：Xiaomi Smart Camera C300 supports up to how many users to watch the monitoring screen at the same time?

A：Xiaomi Smart Camera C300 supports up to 5 users to watch surveillance video at the same time. These 5 users can be the same Xiaomi account in 5 cell phone login, or 1 main account login, by sharing to 4 different other users, the shared users will not be able to click the three dots in the upper right corner of the camera, that is, can not set the camera and can not be shared.

6.Q：How to solve the problem that the App prompts the device is offline while using Xiaomi Smart Camera C300?

A：The App prompts that the device is offline, which means Xiaomi Smart Camera C300 is disconnected from the network, you need to do the following checks.

1. Check whether the Xiaomi Smart Camera C300 is unplugged or disconnected from the power supply.

2. Check whether the router is working properly, whether the router is powered on, and whether the Wi-Fi name and password of the router are changed.

3. If steps 1 and 2 above are confirmed correct：

① check whether the phone Wi-Fi can access the Internet, if so, check the working status of the router and broadband.

② If the phone Internet access is normal, it may be the Wi-Fi disconnection where the camera is located. May be Wi-Fi interference or through the wall resulting in a weak signal, the camera can be close to the Wi-Fi router; ③ mobile phone Internet access is normal, the camera is also close to the Wi-Fi router.

③ cell phone Internet access is normal, the camera is also close to the Wi-Fi router but still blinking blue light, try to power off and restart the Xiaomi Smart Camera C300.

④ The above steps ② ③ operation still can not be solved, you can try to reset the camera to reconnect Wi-Fi.

7.Q：Why is the daytime Xiaomi Smart Camera C300 monitoring screen is also black and white?

A：1、Xiaomi Smart Camera C300 will automatically determine the light intensity of the environment and automatically switch modes, when the camera is switched to night vision mode, the monitoring screen will be black and white effect, you need to check whether the camera is located in the environment light intensity is dark.

2, Xiaomi Smart Camera C300 has a manual mode switch function, check the cell phone APP, the "infrared night vision" setting is "always open" state, this state even if the light is very strong, the picture is still is black and white

8.Q：Why is there a whistling sound when the phone is close to Xiaomi Smart Camera C300 while watching the camera screen?  

A：1、Because the microphone of Xiaomi Smart Camera C300 collects the sound output from the phone in the same environment and amplifies the circuit to produce whistling, which is a normal phenomenon. This is a normal phenomenon. If you open the monitoring screen of Xiaomi Smart Camera C300 and turn on the sound of the phone screen, the distance between the two should be more than 1m to avoid whistling.

9.Q：Why is the surveillance image of Xiaomi Smart Camera C300 not clear in night vision mode?

A：1、Check the placement of the camera and the surrounding environment. You should keep the camera surrounded by open, close to no obstructions to avoid the infrared light can not be fully irradiated to the monitored area.

2, the placement of the table will also block the infrared light, the camera can be placed on the edge of the table to obtain the best night vision effect.

10.Q：How to solve Xiaomi Smart Camera C300 monitoring screen and sound are not synchronized and delayed?

A： The screen and sound is not synchronized due to the camera is currently located in the network congestion, you can try to exit the App re-open and try again, the camera near the Wi-Fi router, restart the router, restart the camera, replace the Wi-Fi channel and band bandwidth.

2, such as the above methods still can not be solved, you can change the network environment (using cell phones to establish hotspots, but you need to ensure that the cell phone data network for 3G and above, and to ensure sufficient traffic).

11.Q：Why is the monitoring screen of Xiaomi Smart Camera C300 lagging and unclear?  

A：1、Xiaomi Smart Camera C300 has two modes (HD and smooth) for video monitoring screen respectively.

If you choose HD, and HD has higher requirements for network smoothness and bandwidth, it is recommended to switch to auto mode. If you choose HD, and HD has high requirements for network smoothness and bandwidth, it is recommended to switch to auto mode which automatically switches the rate according to the current network status (switching between HD and smooth). (switch between HD and smooth).

2、If you have selected automatic mode but still have lag, it may be caused by the current Wi-Fi network status is not good and the congestion is serious. You need to check the Wi-Fi routing, which can be done as follows.

①Serious signal interference around, adjust the working channel and band bandwidth of the W-iFi router.

② Wi-Fi routing access too many devices, resulting in too much load on the router and insufficient network bandwidth allocation.

③ the camera is remote from the WiFi router, the signal is weak, and the network data transmission is unstable.  

12.Q：How many Xiaomi Smart Camera C300 can be bound on one phone?

A：Only one Mi Home App can be installed on a cell phone, and one App can only log into one Xiaomi account, one Xiaomi account can bind 200 smart devices, so if the user's Xiaomi account is only used to bind the camera, then 200 Xiaomi Smart Camera C300 can be bound.

13.Q：Is it possible to use Xiaomi Smart Camera C300 without network?

A：Xiaomi Smart Camera C300 can be configured successfully only when it is connected to the Internet for the first time (it needs to synchronize time and other data with the server). After successful configuration, Xiaomi Smart Camera C300 will have a blue light on. If you disconnect the external network, if the App side is watching the monitoring screen on the LAN, then you can always watch the monitoring screen, and the camera can normally record to SD and dump to NAS storage devices, but at this time can not be disconnected and restarted; in the case of no external network, motion detection is not available. (need the server to push short video and alarm messages)

14.Q：Can Xiaomi Smart Camera C300 be used without SD card?

A：Xiaomi Smart Camera C300 can watch the real-time monitoring screen without inserting SD card. If the motion detection function is turned on, you can receive the push of alarm messages and view the short video of alarm (the playing time of the video is usually 10 seconds).

But you can't record surveillance video or alarm video, and you can't transfer it to the router's hard drive or NAS storage.

15.Q：How to solve the Xiaomi Smart Camera C300 upgrade failure?

A：Xiaomi Smart Camera C300 firmware upgrade prompted upgrade failure or upgrade has been no progress, generally for the camera's network problems, the operation method is as follows.

1,Power off and restart the camera, re-check whether the firmware update can be upgraded;

2, if you can not, reset the camera to reconnect to check the firmware update;

3, if the situation remains, you can replace the network connection (can be established through the cell phone hotspot, you need to ensure that the phone's data network 3G or more, with sufficient traffic).