Xiaomi Truclean W10 Ultra Wet Dry Vacuum FAQ
Product introduction and use
1.Q: What are the features of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：
1.Innovative high-temperature technology. Deep clean the floors of the entire home.
2.Real-time self-cleaning. The roller brush performs self-cleaning 15 times for every second of mopping.
3.Triple cleaning power. Wet and dry, clean in one stroke
4.55°C hot air drying .Clean and remove odour, so that you can rest assured
5.35-min long battery life
6.3.2-inch LED digital display
7.Smart voice prompt
8.Automatic separation of dry and wet waste
2.Q：How to install Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：
Main unit installation
Install the handle: Insert the handle into the fixed port of the main unit of the scrubber in the vertical direction, and hear a "click" sound, indicating that the installation is complete.
If it works, please confirm again that the handle installation is stable and not loose.
cleaning base installation
1. Please place the cleaning base against the wall and connect the power cable. The excess power cable can be stored on the back of the cleaning base.
Tip: Do not place near heat sources or in humid areas (such as radiators, kitchens, showers).
2. Press the button and rotate to open the water tank cover, inject clean tap water, rotate and install the water tank cover, and hear a "click" sound, indicating that the installation is in place.
Put the water tank back on the cleaning base, open the accessory box, and put the Roller brush for replacement, Filter element for replacement, and Cleaning brush into the accessory box.
After the cleaning base is powered on, the Main unit is placed on the cleaning base to charge.
3.Q：How many gears does Xiaomi Truclean W10 Ultra Wet Dry Vacuum have? How is the power?
A：The Main unit has a total of three gears:
Automatic mode: 70-150W (fan power)
Water absorption mode: 60W (fan power)
High-power mode: 150W (fan power)
Rated power of the whole machine: 220W (fan 150W + floor brush 60W + water pump 10W)
4.Q：What is the function of the buttons of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：On/Off key: Short press to turn on/off the Main unit.
Gear switch key: short press to cycle switch: Automatic mode-Water absorption mode-High-power mode.
Hot water: Short press to start/stop heating water mode.
Self cleaning: Short press to start/stop Self cleaning (drying is performed automatically after Self cleaning is complete).
Voice switch key: enable/disable voice broadcast.
Accessory air-drying key: Short press to turn on/off accessory air-drying.
5.Q：What ground scenarios is Xiaomi Truclean W10 Ultra Wet Dry Vacuum suitable for?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is suitable for: floors, tiles, marble and other hard floors.
Do not use on fabric surfaces such as carpets, blankets, etc.
6.Q：Which cleaning scenarios are Xiaomi Truclean W10 Ultra Wet Dry Vacuum suitable for?
A：Wet and dry use: Both dry and wet garbage can be cleaned.
Integrated suction and mopping: sweeping + mopping at one time.
Self cleaning: Use roller brush, avoid hand washing.
7.Q：Does Xiaomi Truclean W10 Ultra Wet Dry Vacuum support both wet and dry use?
A：Yes, Xiaomi Truclean W10 Ultra Wet Dry Vacuum can clean both wet and dry garbage, sweeping + mopping + washing at one time.
8.Q：How to perform One-touch self-cleaning?
A：1. Add room temperature water: The main unit is placed on the cleaning base, and the cleaning base will automatically add room temperature water to the main unit.
2. Add high temperature water:
--The Main unit is placed on the cleaning base, press the water button, and the cleaning base will automatically add high-temperature hot water to the Main unit.
--If there is room temperature water left in the main unit, the cleaning base first withdraws the room temperature water in the main unit, and then fills the main unit with high temperature water.
--The clean water enters the Main unit from the cleaning base, and the temperature is heated to 75 ℃ (water tank temperature).
Note: The data test results under normal temperature and pressure will have corresponding differences in different environments (different temperatures, altitudes, and pressures).
Note:
It is forbidden to add any liquid other than tap water to avoid danger.
When the Xiaomi Truclean W10 Ultra Wet Dry Vacuum is in a lower temperature, please pay attention to the water tank to prevent freezing.
Due to the characteristics of the heating components, the first two heating temperatures may be low, and the best results will be achieved after that.
When heating water, the cleaning base may make a sound similar to boiling hot water, which is a normal phenomenon, please use it with confidence.
The cleaning base light identifies the current water status:
White (water volume>=30%), yellow (water volume <30%, and not empty), red (water shortage)
9.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum heat water?
A：1. 2200W thick film heating body, instant heating.
2. The room temperature water comes out of the water tank of the cleaning base , is heated by the built-in thick film heating body of the cleaning base, and then enters the water tank.
10.Q：What is the maximum temperature of hot water in the main unit? What is the maximum temperature displayed on the screen (in the Main unit water tank)? What is the maximum temperature at the ground?
A:1. The temperature of the water of the cleaning base: 91~92℃ (the temperature of the water outlet of the cleaning base)
2. The maximum temperature displayed on the Main unit screen: about 75°C (the water tank of the cleaning base temperature)
3. The maximum temperature of the roller brush touching the ground: about 50-60 ℃ (the maximum temperature of the roller brush surface)
Note: Due to the characteristics of heating components, the first two heating temperatures may be low, and the best results will be achieved after two uses.
Note: The data test results under normal temperature and pressure will have corresponding differences in different environments (different temperatures, altitudes, and pressures).
Due to the characteristics of the heating components, the first two heating temperatures may be low, and the best results will be achieved after that.
When heating water, the cleaning base may make a sound similar to boiling hot water, which is a normal phenomenon, please use it with confidence.
11.Q：How to solve the problem if the water tank is too full during the residual water recovery process when the Xiaomi Truclean W10 Ultra Wet Dry Vacuum is heating water?
A：: If the water tank of the cleaning base is full during the residual water recovery process, the recovery will be stopped and the voice prompt will pour out 1/4 of the water and try to heat the water again.
12.Q：Why is 75℃ hot water (Main unit water tank temperature) only 50-60℃ when it reaches the ground?
A：1. Natural heat loss caused by long-distance pipelines.
2. The heat loss caused by the air flow in the brush mouth.
13.Q：How to solve the low temperature display of Xiaomi Truclean W10 Ultra Wet Dry Vacuum after heating water?
A：When Xiaomi Truclean W10 Ultra Wet Dry Vacuum is located in a relatively low water temperature and air temperature, its heating effect will be affected. If the displayed temperature is low (less than 70℃), you can click the heating water button again, and the cleaning base will recycle the water in the main unit and reheat it.
14.Q：What are the benefits of Xiaomi Truclean W10 Ultra Wet Dry Vacuum high temperature scrubbing?
A：1. High-temperature live water scrubbing, strong cleaning efficiency: One-click injection of high-temperature water scrubbing, stronger stain dissolving ability, and stronger floor cleaning efficiency.
2. While sucking and mopping, while Self cleaning: The roller brush is dirty and immediately recycled, and the ground is cleaned with clean water in real time, and the ground is cleaner.
15.Q：In order to increase the water temperature of the floor brush, what innovative designs have we made?
A:1. Built-in water tank to achieve the best thermal insulation effect.
2. Water is discharged from the roller brush to reduce heat loss caused by air flow.
16.Q：Why is the Main unit water tank built-in non-removable?
A:1. Obtain the best thermal insulation effect.
2. Prevent the risk of accidental fall of the water tank and burns.
3. Obtain the maximum water tank capacity (780ml).
17.Q：Will the Xiaomi Truclean W10 Ultra Wet Dry Vacuum’s water tank not be dismantled?
A:1. With the function of automatic water addition, there is no need to manually remove and add water.
2. A multi-stage filtration device is set up to filter impurities in the clean water to the greatest extent and ensure the maintenance and cleaning of the clean water tank.
18.Q：Xiaomi Truclean W10 Ultra Wet Dry Vacuum Main unit—the hot water in the tank has not been used up, and it has been put back to the cleaning base for a long time. How to solve the problem that the water becomes cold?
A:The next time you need to use the high temperature mode, click Hot water again, the cold water in the main unit will be recycled first, and then the water will be reheated.
19.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum perform self cleaning and drying?
A:1. After cleaning the ground, put the main unit back to the cleaning base, short press the Self cleaning button, turn on the roller brush, and the high temperature self cleaning in the waterway.
2. After the Main unit Self cleaning is completed, it is automatically dried with hot air to avoid the growth of odor and bacteria, and to avoid the trouble of manual dismantling and drying of the roller brush.
3. In 40 minutes, the roller brush can be evenly and completely dried.
20.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum self-clean at high temperature?
A: Yes. Self cleaning uses the water in the water tank. If you need high temperature self cleaning, you can click the heating water to add high temperature water to the main unit before self cleaning, and then start self cleaning.
After cleaning in high temperature mode, put the main unit back into the cleaning base, and press the Self cleaning button within 5 seconds to perform high temperature self cleaning.
21.Q：Where is the Intelligent dirt detection of Xiaomi Truclean W10 Ultra Wet Dry Vacuum? How does it work?
A:About the position where the floor brush is connected to the fuselage, on the sewage recycling pipeline; the infrared sensor, transmitting and receiving, detects the transmittance.
22.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum detect the level of dirt on the floor?
A：The main unit detects the degree of dirt on the ground in real time through the built-in sensor, adjusts the water volume and suction force in real time, and washes with heavy dirt and light dirt.
23.Q：What is the capacity of Xiaomi Truclean W10 Ultra Wet Dry Vacuum cleaning base's water tank?
A：3000ml
24.Q：What is the capacity of Xiaomi Truclean W10 Ultra Wet Dry Vacuum Main unit's water tank?
A：780ml
25.Q：What is the capacity of Xiaomi Truclean W10 Ultra Wet Dry Vacuum Dirty water tank?
A：640ml
26.Q：What is the battery capacity of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：4000mAh (nominal capacity)
27.Q：How long can Xiaomi Truclean W10 Ultra Wet Dry Vacuum work when fully charged?
A：Automatic mode: up to 30min
Water absorption mode: about 35min
High-power mode: about 18min
28.Q：How to charge Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is charged through Smart cleaning base.
After the cleaning base is powered on, the Main unit is placed on the cleaning base to charge.
hint:
• Fully charge the battery before first use and after each use. The charging time is approximately 5 hours.
• Scrubber cannot start working on cleaning base.
• After 20 seconds of full charge, the screen will turn off and enter power saving mode.
• After continuous use in High-power mode, the battery temperature is high. At this time, the battery percentage will not increase for a short time when charging immediately, which will increase the charging time. It is recommended to let the main unit cool before charging.
29.Q：How long does it take for Xiaomi Truclean W10 Ultra Wet Dry Vacuum to be fully charged?
A：About 5 hours
30.Q：How to store accessories, and which accessories can be stored?
A：The accessories storage is a hidden storage storage, in the accessories storage bucket.
Can accommodate spare filter element, roller brush, Cleaning brush
31.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum dry accessories?
A: • Short press the "Accessories Air Dry" button to start drying the accessories, it takes about 7 hours for the accessories to dry.
* Short press the "Accessories Air Dry" button to turn on/off the fan.
• To stop the accessories from drying, briefly press the “Accessories Air Drying” button to turn off accessories drying.
• During the drying process of the accessories, the LED light is in white breathing state, and will turn off after drying.
* Please clean the roller brush, filter element and cleaning brush and remove excess water before putting them in the accessories box to avoid odor.
32.Q：Is it hot air or natural air to dry the accessories?
A：Natural wind. Through the blower of the fan, the air is fed from the bottom of the accessory storage compartment to achieve the effect of fast and natural drying.
33.Q：What do the icons and sub-tables displayed on the Xiaomi Truclean W10 Ultra Wet Dry Vacuum screen represent?
A：Outer power monitoring ring: Displays the remaining power of the vacuum cleaner.
34.Q：Can the Xiaomi Truclean W10 Ultra Wet Dry Vacuum's Main unit battery be replaced?
A：The main unit is an integrated built-in battery, and the battery cannot be replaced by itself.
35.Q：What is the suction power of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：
About 6.5KPa (strong block)
Note: Under the test conditions of a fully charged battery pack
36.Q：How much noise does Xiaomi Truclean W10 Ultra Wet Dry Vacuum make during use?
A：≤83dBA (Automatic mode)
≤85dBA (High-power mode)
≤81dBA (Water absorption mode)
≤59dBA (floor brush drying)
≤85dBA (Self cleaning)
Note: Test results under the condition of running noise (1.5m)
37.Q：Where is the Main unit's water tank?
A： 
38.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum remove the Dirty water tank of the Main unit?
A：When taking out the Dirty water tank of the Main unit, please press the Dirty water tank release button and pull out the Dirty water tank to the outside at the same time.
39.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum dump the solid waste in the Main unit's Dirty water tank?
A：To remove the Main unit Dirty water tank, press the Dirty water tank release button while pulling out the Dirty water tank to the outside.
40.Q：How to remove the ground brush cover for Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：Pull out the roller brush cover removal key and remove the roller brush cover.
41.Q：How to remove the roller brush for Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：After opening the upper cover of the ground brush, grab the left handle of the roller brush and extract the roller brush upward.
Use problem
1.Q：How to solve the false alarm of roller brush winding of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：Check whether the roller brush cover is stepped on when the machine is in use on the ground and the main unit is upright by stepping on the ground brush. If it is stepped on, the roller brush may be accidentally wound.
Confirm whether there is hair entanglement or accumulation in the gap between the left and right edges of the roller brush. If so, please clean it up in time.
Confirm whether there is accumulated hair or other dirt in the contact gap between the Main unit's roller brush and the scraper. If so, please clean it up in time.
2.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum dry accessories?
A：Please clean the accessories and remove excess water, put them in the accessories box, click the accessories air-drying button, and air-dry the filter element.
3.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean the Dirty water tank?
A：When taking out the Main unit Dirty water tank, please press the Dirty water tank release button and pull out the Dirty water tank to the outside at the same time.
Pull up and take out the filter element and the dry garbage storage box, and pour out the sewage in the bucket.
Note: When taking out the dry garbage storage box, do not press the Dirty water tank release button to prevent the garbage from being scattered.
Press the Dirty water tank release button to dump solid waste.
Rinse Dirty water tank, dry trash storage box, filter element under running tap water until clean.
Tips:
After each filter element is rinsed, put it in the accessory box and air dry the filter element.
You can use the Cleaning brush to assist in cleaning.
Install the dry waste storage box and spare filter element, and install the Dirty water tank back into the Main unit.
4.Q：How to clean Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A： Before cleaning, please press the switch to turn off the machine; use a dry cloth or paper towel to clean the adhering dust.
5.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean Intelligent dirt detection?
A：Remove the Dirty water tank and clean the dirty detection sensor position with a Cleaning brush.
6.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean the floor brush?
A：Remove the roller brush cover and rinse with running tap water until it is clean.
Rotate and separate the Cleaning brush and the cutter, and use the cutter to cut off the hair wrapped around the roller brush.
Reinstall the roller brush and roller brush cover in order.
Note: Align the clips at both ends of the roller brush cover with the slots on both sides of the ground brush, press the cover, and the installation is successful after you hear a "click" sound.
Notice:
Do not clean foam liquids.
Do not rinse the brush with water.
Do not touch the rotating part of the roller brush.
Do not remove the roller brush while the roller brush is spinning.
Do not start the scrubber without the roller brush and roller brush cover installed, there is a danger of burns.
7.Q：How does Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean the cleaning base dock?
A： Remove the cleaning base dock and rinse the cleaning dock under running tap water until it is clean.
8.Q：How to clean the accessories box of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：
Remove all accessories stored in the accessories box and take out the accessories box.
Use the Cleaning brush under running tap water to clean the cleaning base storage compartment until it is clean.
Replace the accessory case and accessories after shaking off excess moisture.
9.Q：What are the precautions for using Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：
• This product is not intended for use by persons with physical, sensory or intellectual disabilities and persons without relevant experience and knowledge, including children, unless under the supervision or guidance of a guardian to ensure their safe use of this product.
• Do not allow young children to use this product as a toy.
• Use on dry surfaces indoors only, do not install, charge and use this product outdoors, around bathrooms or swimming pools.
• Do not touch the plug or any part of the product with wet hands.
• The product is dangerous if used on a power cable.
• The product should be unplugged before cleaning and maintenance.
• This product should be unplugged after use or during maintenance.
• Unplug the Power cable before long periods of non-use, maintenance or repair.
• If the power cord is damaged, it must be replaced with a dedicated cord or a dedicated component purchased from its manufacturer or service department.
• In order to prevent fire, explosion or injury, please check the lithium battery and power cable for damage before use. Do not use it when the lithium battery or power cable is damaged.
• Main unit and roller brush are live parts, please do not immerse them in water or other liquids for cleaning.
• Please clean up the Dirty water tank in time to keep the ventilation path unobstructed to avoid blockage that will cause the suction to drop and the motor to heat up, thus affecting the service life of the scrubber; it is forbidden to use the product when the roller brush, Dirty water tank and filter element are not installed. .
• Do not lift the scrubber while the cleaning base is filling the scrubber with water.
• Please make sure to shut down before replacing the roller brush.
• Do not use the product to absorb flammable or explosive liquids such as gasoline, and do not breathe toxic solutions such as chlorine bleach, ammonia, drain cleaners or other liquids.
• Do not use the product to absorb the toner and toner used in laser printers and copiers. These objects may cause fire or explosion.
• Do not use the scrubber to inhale smoking or burning objects such as charcoal, cigarette butts or matches.
• Do not use the scrubber to clean sharp or hard objects, such as glass, nails, screws, coins, or it will cause damage to the scrubber.
• Do not use the scrubber to clean shoe polish, paint, pigment and other stains with strong grease, strong stickiness or strong staining.
• Keep product air passages and moving parts away from hair, loose clothing, fingers and other body parts.
• Do not place any objects in the mouthpiece.
• It is forbidden to use the washing machine when the suction port is blocked. Dust, cotton wool, hair or other items may cause the airflow to weaken. Please clean it up in time.
• Do not shake the scrubber up and down or collide violently to prevent sewage from flowing into the motor.
• Do not lift or carry the scrubber up or down when the motor is working, and do not tilt the scrubber to one side or lay it flat to prevent sewage from entering the motor.
• Do not place the washing machine on unstable surfaces such as chairs, dining tables, etc., to prevent damage to the washing machine or injury to users after falling. When the washing machine falls, is damaged or has other abnormalities, please contact the official authorized maintenance , do not disassemble by yourself.
• Do not block the drying air outlet of the cleaning base to avoid malfunction
• After cleaning the cleaning tray and accessory basket, remove the surface moisture before reinstalling the cleaning base.
• Please clean the roller brush, filter element and cleaning brush and remove excess water before placing them in the accessory basket to avoid odor.
• Do not rinse the cleaning base with water.
• cleaning base’s water tank please fill with clean tap water.
• Do not charge and store near heat sources or in damp areas such as radiators, kitchens, bathrooms.
• Only use replacement parts recommended by our company.
• When the machine fails, electric leakage or motor temperature is too high and abnormal sound, such as overheating of the body, abnormal sound, odor, weak suction, etc., do not repair it by yourself.
• Do not use any third-party battery or Power cable, the Main unit can only be used with the smart charging cleaning base set model B305GL-JZ.
• Always pay attention to personal safety when using this product to clean stairs.
• Fire Hazard Warning: Do not apply any scented products to the filter of this product, the chemicals in such products are known to be flammable and cause the product to catch fire.
• WARNING: The Smart Charging Dock is only intended for drying washed textiles.
• Please charge in strict accordance with the instructions in the manual at an ambient temperature of 5-40°C. Improper charging may result in damage to the battery.
• Chemical substances contained in the lithium-ion battery built into this product may pollute the environment. Please have it removed by a professional before being scrapped and handed over to a professional battery recycling station for centralized disposal.
• Please use this product according to the instruction manual or quick guide. Any loss caused by improper use shall be borne by the user.
10.Q：Xiaomi Truclean W10 Ultra Wet Dry Vacuum has forward traction during use, will it be difficult to pull back? Will it be more laborious than pulling back without assistance?
A：In order to ensure the ability to remove stains on the ground, the floor brush is kept in contact with the ground during the cleaning process. Due to the forward pulling force generated by the rotation of the roller brush, the backward pulling force will be slightly larger than the forward pushing force, but it will not affect the use.
11.Q：Does Xiaomi Truclean W10 Ultra Wet Dry Vacuum cleaning base need to be powered on all the time? After the main unit is fully charged, does the cleaning base need to be unplugged?
A：When the main unit is used, if the cleaning is not completed, a series of operations such as charging, adding water, and self cleaning are required, which need to be carried out with the cleaning base. At this time, the cleaning base needs to be powered on all the time before it can run.
After the main unit is fully charged, if there is no other operation, the cleaning base power supply does not need to be powered on all the time to keep running, and can independently decide whether to unplug the power supply.
When the cleaning base is in the standby state, it is in a low power consumption state. No need to worry about power consumption.
12.Q：Can the voice announcement of Xiaomi Truclean W10 Ultra Wet Dry Vacuum be turned off?
A：Yes, short press the voice broadcast button to turn on/off the voice broadcast.
13.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean sofa and bed bottom or other lower places?
A：The Xiaomi Truclean W10 Ultra Wet Dry Vacuum needs to be tilted too much to clean the lower part, which will cause the sewage in the sewage treatment tank to flow back or flow back, which will affect the use.
14.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum only be dragged in one direction? Will it leak water if drag it in reverse?
A： No, please pull back slowly when pulling back, so as not to affect the cleaning effect
15.Q：Should the Xiaomi Truclean W10 Ultra Wet Dry Vacuum Self cleaning drain the water in the Dirty water tank or after cleaning?
A：When the Dirty water tank is full, the scrubber will have a voice broadcast prompting you to clean the Dirty water tank. Or judge according to the amount of sewage in the Dirty water tank. If the amount of sewage is too much, it can be drained first and then self-cleaning. If the amount of sewage is small, it can be directly drained after self-cleaning.
16.Q：Do Xiaomi Truclean W10 Ultra Wet Dry Vacuum Dirty water tank and solid-liquid separation device need to be cleaned manually?
A：Manual cleaning is required.
17.Q：Do the Dirty water tank and filter of Xiaomi Truclean W10 Ultra Wet Dry Vacuum have to be cleaned immediately after each use?
A：Yes, the Dirty water tank and filter should be cleaned in time after each use, and dried to avoid odor, for the next use.
18.Q：Is it normal for Xiaomi Truclean W10 Ultra Wet Dry Vacuum to leak a small amount of water when self cleaning or adding water?
A： It is normal. Xiaomi Truclean W10 Ultra Wet Dry Vacuum has related non-closed water filling and water outlets, so there will be a small amount of water dripping out during use, which does not affect normal use.
19.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum add cleaning solution on its own?
A： No, this product is only suitable for floor cleaning with fresh water/tap water. l
20.Q：Can the voice broadcast volume of Xiaomi Truclean W10 Ultra Wet Dry Vacuum be set?
A：No.
21.Q：What content does Xiaomi Truclean W10 Ultra Wet Dry Vacuum voice broadcast contain?
A：Battery-related tips, fault-related tips, water-adding tips, Self cleaning-drying tips, etc.
Note: The voice broadcast is clear and easy to understand, and the elderly and children can quickly get started without too much learning and adaptation.
22.Q：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is easy to blow away with lighter things during use?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is an intelligent high-temperature wireless washing machine that integrates vacuuming + mopping + washing. It is easy to blow away some very light items such as dry pet hair during operation. normal phenomenon.
23.Q：The Dirty water tank of Xiaomi Truclean W10 Ultra Wet Dry Vacuum fell off after unpacking?
A：It may be bumped during transportation and fall off, which does not affect normal use.
24.Q：Will Xiaomi Truclean W10 Ultra Wet Dry Vacuum leave a lot of water stains when it crosses the threshold during scrubbing?
A：When the Xiaomi Truclean W10 Ultra Wet Dry Vacuum crossed the threshold when cleaning the floor, the machine did not end, it was in the cycle of absorbing water and leaving Lots of water spots.
25.Q：Xiaomi Truclean W10 Ultra Wet Dry Vacuum cannot be shut down immediately after shutting down? Shut down does not stop immediately?
A：When the Xiaomi Truclean W10 Ultra Wet Dry Vacuum is in use, the main unit is running at a high speed, and the sudden shutdown will cause certain damage to the machine, so there will be an appropriate delay in motor shutdown to protect the machine.
26.Q：What is the service life of Xiaomi Truclean W10 Ultra Wet Dry Vacuum roller brush and filter element?
A：The life of roller brush and filter element is related to its use conditions and frequency of use. If it is found that it affects the use, it can be replaced in time;
During the rotation of the roller brush, the roller brush fluff will be gradually scraped off by the scraper. As the density of the roller brush fuzz decreases, the cleaning ability of the roller brush and the ability to store dirt will decrease.
You can choose whether to replace the roller brush with a new one according to the actual usage and needs.
27.Q：Why can't Xiaomi Truclean W10 Ultra Wet Dry Vacuum be used on carpets?
A：It can be used on short-haired carpets. The carpet needs to be dried after wet absorption.
28.Q：In the high temperature mode, after washing the floor, why can't feel the temperature of the floor (roller brush)?
A：During the use of Xiaomi Truclean W10 Ultra Wet Dry Vacuum, the contact time between the roller brush and the ground is relatively short, and the heat of the roller brush will be quickly absorbed by the ground, so the temperature cannot be sensed by touching the ground in a short time.
If you want to sense the ground temperature, you can feel the ground temperature change after repeated use in one place for a long time. Or you can touch the temperature of the roller brush after using the high temperature mode, and you can also feel the temperature change brought to the roller brush in the high temperature mode.
29.Q：How long does it take for Xiaomi Truclean W10 Ultra Wet Dry Vacuum to automatically fill up a tank of clean water?
A：In normal temperature mode: the time to automatically fill a box of room temperature water (in the case of an empty box) is about 1.5 minutes
In high temperature mode: residual water recovery + rapid heating process + filling a box of high temperature water (in the case of an empty box) takes about 3 minutes.
30.Q：Will Xiaomi Truclean W10 Ultra Wet Dry Vacuum high temperature mode damage the floor?
A：No
After the high-temperature water in the main unit is heated, it will lose a certain amount of heat when it enters the main unit through the pipeline (the high-temperature water of about 92°C at the water injection port reaches the main unit and the temperature is up to about 75°C), and the high-temperature water in the main unit is immersed through the pipeline. There will also be a certain amount of heat loss during the roller brush process (the temperature reaching the surface of the roller brush is up to about 50-60 ℃), and in the process of rapid contact between the roller brush and the ground, the heat will be quickly absorbed while removing the stains. Will stay on the floor, so it will not damage the floor.
31.Q：How to solve the abnormal noise in the process of adding water?
A：If there is an abnormal noise during the water filling process in the high temperature mode, you can place and press the Main unit again, so that the cleaning base water filling port is connected to the Main unit in place, and then start heating the water.
32.Q: Xiaomi Truclean W10 Ultra Wet Dry Vacuum, what is the drying temperature after self cleaning?
A：Dry with hot air at 55°C.
33.Q：Xiaomi Truclean W10 Ultra Wet Dry Vacuum high temperature mode, how to solve the abnormal noise in the process of heating water?
A：When heating water, the cleaning base may make a sound similar to boiling hot water, which is a normal phenomenon, please use it with confidence.
34.Q：Xiaomi Truclean W10 Ultra Wet Dry Vacuum handle cannot control the machine?
A：Please confirm whether the handle is properly installed. Insert the handle into the fixed port of the main unit of the scrubber in a vertical direction, and a "click" sound is heard, indicating that the installation is successful.
35.Q：Is the metal sheet of Xiaomi Truclean W10 Ultra Wet Dry Vacuum Dirty water tank rusted?
A： Dirty water tank electrodes will come into contact with various liquids during use, which may cause rust, but will not affect normal use.
36.Q:What is the net weight of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A: Main unit≤5.3KG;cleaning base≤5.7KG.
37.Q: Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean the edges of walls?
A: The edge of the wall can be cleaned, but it cannot be completely welted. Xiaomi Truclean W10 Ultra Wet Dry Vacuum can reduce the heat loss of the water channel. The hot water flows out through the inner water channel of the roller brush. The distance between the roller brush and the welt is about 20mm.
38.Q: Will scale appear after Xiaomi Truclean W10 Ultra Wet Dry Vacuum is used for a long time?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is equipped with a multi-stage filter device to filter impurities in the clean water to the greatest extent and ensure the maintenance and cleaning of the clean water tank. There will be no abnormality caused by scale in normal use. (Do not use other liquids than tap water)
39.Q: Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean floor gaps?
A：The Xiaomi Truclean W10 Ultra Wet Dry Vacuum roller brush has a bristles length of about 8mm, which can clean the gaps on hard floors such as flat tiles and floors that are normally paved. Uneven or damaged floors may interfere with cleaning results. If you encounter stubborn stains in the gap, you can use the high temperature mode and strong block to clean the ground many times.
Installation and maintenance
1.Q: Is the Xiaomi Truclean W10 Ultra Wet Dry Vacuum replaceable battery?
A: It is not possible to replace the battery by yourself, and professional operation is required.
2.Q：Does Xiaomi Truclean W10 Ultra Wet Dry Vacuum need to be fully charged for 12 hours when it is used for the first time?
A：No, it only needs to be fully charged, which takes about five hours.
3.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum related accessories be equipped independently?
A：It is recommended to use official accessories, so as not to use other accessories on the market, which will affect all aspects of the product.
4.Q：What is the use of the Cleaning brush configured on Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：
Clean the sensor
Cleaning brush has a built-in small cutter to clean and cut tangled hair
5.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum be used while charging?
A： No, the Xiaomi Truclean W10 Ultra Wet Dry Vacuum’s Main unit is charged on the cleaning base. At this time, the Main unit cannot be used for floor cleaning.
6.Q：What kind of garbage can Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum integrates suction, mopping and washing, and can easily clean the water stains, oil stains, jam, dust, hair, marks and other garbage on the ground.
7.Q：Can detergent or disinfectant be used for daily maintenance and cleaning?
A：Please use tap water for cleaning. Some detergents and disinfectants may affect the sealing performance of soft rubber, so please do not use them.
8.Q：How often should Xiaomi Truclean W10 Ultra Wet Dry Vacuum be maintained?
A：It can be evaluated according to the frequency of daily use.
FAQs
1.Q：How to solve Xiaomi Truclean W10 Ultra Wet Dry Vacuum’s Main unit not working?
A：
| Reason | Solution |
| running out of battery | Use after fully charged |
| Battery overheating protection | Wait for the battery temperature to return to normal and try again |
| Dirty water tank or roller brush not installed | Correct installation of Dirty water tank and roller brush |
| Dirty water tank full | Clean the Dirty water tank and put it back |
| Main unit’s water tank without water | Put it back into the cleaning base and add water |
| Floor brushes or blocked pipes | Cleaning brushes and pipes |
| roller brush stall | clean the roller brush |
2.Q：How to solve Xiaomi Truclean W10 Ultra Wet Dry Vacuum not charging?
A：The main unit is working---the washing machine cannot be charged when it is working (adding water, self cleaning, drying), and it will automatically enter the charging state after the work is over.
After the main unit is not connected to the cleaning base and stops working for 30 minutes, it will enter the dormant state. If the main unit is placed in the cleaning base for charging, you need to press any key of the handle to activate it and enter the charging state.
Confirm whether the cleaning base is powered on---use the original Power cable to power the cleaning base and replace the socket.
Confirm whether to use the original Power cable---Please use the original Power cable
The battery cannot be charged - long press the cleaning base air-drying button for 10 seconds to enter the forced charging mode
3.Q：How to solve no voice prompt on Xiaomi Truclean W10 Ultra Wet Dry Vacuum's Main unit?
A：It may be that the voice prompt is closed---shortly press the button on the back of the Main unit to open the voice prompt
4.Q：How to solve Xiaomi Truclean W10 Ultra Wet Dry Vacuum cannot add water?
A：Confirm whether there is water in the cleaning base's water tank---if there is no water, please add water in time
Confirm whether the cleaning base is powered on---if it is not powered on, please use the original Power cable to supply power to the cleaning base in time
5.Q：How to solve Xiaomi Truclean W10 Ultra Wet Dry Vacuum cannot Self cleaning?
A：Confirm whether the Dirty water tank is full---please clean the Dirty water tank and put it back when it is full.
Confirm whether Dirty water tank or roller brush is installed---If not installed, please install Dirty water tank and roller brush.
Confirm whether the battery is low or exhausted---please charge it to 10% before using Self cleaning.
6.Q：How to solve the fault icon displayed on Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：When the Xiaomi Truclean W10 Ultra Wet Dry Vacuum does not work properly, the display will display abnormal information, please read the screen content and deal with the abnormal situation according to the following table.
| Fault icon | Troubleshooting | Solution |
 | The roller brush is entangled | Check whether the roll is entangled by foreign objects |
 | Main unit has run out of water | Put it back into the base station and add water |
 | Dirty water tank is full | Clean the Dirty water tank and put it back |
 | Dirty water tank not in place | Please replace the Dirty water tank |
| Roller brush not installed properly | Please replace the roller brush | |
| Pipe is blocked | Check the suction port of the floor brush and whether the sewage pipe is blocked | |
| Dirty detection sensor is dirty | Clean the sensor surface with a cleaning brush | |
| error code | Please contact after-sales for maintenance |
Note: error code comments: 1, 2
Error code 1:
Cleaning base water, cleaning base clean water detection and protection, after protection, cleaning base stops working until the next keystroke, and re-testing; it needs to be placed on a dry ground to drain the remaining water in the cleaning base.
Error code 2:
Cleaning base pump protection, after the protection cleaning base stops working, until the next time the key is pressed and tested again.
7.Q：Where is the Xiaomi Truclean W10 Ultra Wet Dry Vacuum SN information?
A：The position of the product nameplate on the back of the Main unit
8.Q：How to solve the fault of Xiaomi Truclean W10 Ultra Wet Dry Vacuum prompt?
A：Contact the after-sales service.
9.Q:What is the net weight of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A: Main unit≤5.3KG; cleaning base≤5.7KG.
10.Q: Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean the edges of walls?
A：The edge of the wall can be cleaned, but it cannot be completely welted. Xiaomi Truclean W10 Ultra Wet Dry Vacuum can reduce the heat loss of the water channel. The hot water flows out through the inner water channel of the roller brush. The distance between the roller brush and the welt is about 20mm.
11.Q: Will scale appear after Xiaomi Truclean W10 Ultra Wet Dry Vacuum is used for a long time?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is equipped with a multi-stage filter device to filter impurities in the clean water to the greatest extent and ensure the maintenance and cleaning of the clean water tank. There will be no abnormality caused by scale in normal use. (Do not use other liquids than tap water).
12.Q: Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum clean floor gaps?
A：The Xiaomi Truclean W10 Ultra Wet Dry Vacuum roller brush has a bristles length of about 8mm, which can clean the gaps on hard floors such as flat tiles and floors that are normally paved. Uneven or damaged floors may interfere with cleaning results. If you encounter stubborn stains in the gap, you can use the high temperature mode and strong block to clean the ground many times.
13.Q: Why is there a dot mark on the handle of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A:We will do quality inspection for each cleaning base and water tank, and the products that pass the inspection will be marked on the handle position, please rest assured to use.
14.Q:How to solve the fault code 3 during use of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A:Xiaomi Truclean W10 Ultra Wet Dry Vacuum will automatically reset the corresponding program after the main unit leaves the cleaning base for a long time after being turned on. In this case, fault code 3 may occur. At this time, press and hold the power button to restart. Start the machine to solve.
15.Q：Can Xiaomi Truclean W10 Ultra Wet Dry Vacuum work normally at high altitudes?
A：It can be used normally
Reminder: Xiaomi Truclean W10 Ultra Wet Dry Vacuum is affected by environmental conditions such as altitude and air pressure in high altitude areas, and the performance and suction of related motors will fluctuate slightly, which does not affect normal use.
16.Q：How to solve the fault of the red triangle displayed on the Main unit screen when the Xiaomi Truclean W10 Ultra Wet Dry Vacuum is placed on the cleaning base?
A：When Xiaomi Truclean W10 Ultra Wet Dry Vacuum detects that the amount of water in the cleaning base's water tank is low, the Main unit will display a red triangle fault icon. At this time, you can add an appropriate amount of tap water to the cleaning base's water tank or leave it alone, it will not affect normal use .
17.Q：How to solve the abnormal noise of the roller brush during the scrubbing process of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：1. Confirm whether the roller brush cover is installed in place. If not, please align the clips at both ends of the roller brush cover with the slots on both sides of the brush, press the cover, and install it after you hear a "click" sound. success.
2. Confirm whether the roller brush is installed in place. If not, please align the left handle of the roller brush with the card position and press down to install the roller brush.
3. Confirm whether there are foreign objects entangled or blocked at the edges, gaps and scraper joints on both sides of the roller brush. If there are foreign objects, please clean them in time with the Cleaning brush and then reinstall them in place.
18.Q：When the main unit of Xiaomi Truclean W10 Ultra Wet Dry Vacuum is placed on the charging cleaning base, why does it need to be pressed again to charge it normally?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum is a non-closed water filling port. In order to avoid water leakage due to improper connection, please press the handle down when the Main unit is placed on the cleaning base to confirm that the Main unit and the cleaning base are connected in place before charging. , Add water, Self cleaning and drying related functions.
19.Q：How to solve the false alarm of Dirty water tank full during use of Xiaomi Truclean W10 Ultra Wet Dry Vacuum?
A：During the use of Xiaomi Truclean W10 Ultra Wet Dry Vacuum, the water in the Dirty water tank is in dynamic flow, and it is very likely that the sensor will touch the sensor by mistake, resulting in an illusion that the Dirty water tank is full. At this time, the dirty water tank can be cleaned in time It can be solved by cleaning and wiping the metal pole pieces on both sides of the solid-liquid separation device of the Dirty water tank.
20.Q：Why does Xiaomi Truclean W10 Ultra Wet Dry Vacuum drip water when it is stopped and lifted?
A：(1) When Xiaomi Truclean W10 Ultra Wet Dry Vacuum is shut down, the water leak is raised: in order to protect the motor, there will be a corresponding delay in closing the motor during shutdown, so the machine operation does not end immediately when the machine is shut down, and it is still in a short water absorption and water circulation cycle , At this time, the machine is in a suspended state from the ground, and it can only emit water and cannot absorb water, so there will be some dripping phenomenon, which does not affect normal use.
(2) Lifting water leakage after Xiaomi Truclean W10 Ultra Wet Dry Vacuum is shut down: During the use of the Main unit, the water in the water tank is in dynamic flow. There will be some dripping slowly, which will not affect normal use
21.Q：After Xiaomi Truclean W10 Ultra Wet Dry Vacuum Self cleaning, there are still dirt residues around the roller brush and the roller brush cover? How to clean up?
A：Xiaomi Truclean W10 Ultra Wet Dry Vacuum Self cleaning is carried out by the waterway roller brush cleaning + high-speed rotation of the roller brush. Due to related structural principles, some stubborn stains will remain in the edge gaps, and Self cleaning cannot be completely removed, so Requires manual cleanup
Cleaning steps:
(1) In the standing stop state, remove the roller brush cover and rinse under running tap water until it is clean.
(2) Rotate and separate the Cleaning brush and the cutter, and use the cutter to cut off the hair wrapped around the edge of the roller brush
(3) Take out the roller brush, and use the Cleaning brush to clean the edges of the roller brush, the gap at the bottom and the foreign objects at the junction of the scraper.
(4) Reinstall the roller brush and roller brush cover in order
22.Q：How to solve the scale generated after heating with tap water?
A:Hello, Xiaomi Truclean W10 Ultra Wet Dry Vacuum is equipped with a multi-stage filter device to filter impurities in the clean water to the greatest extent. A small amount of scale can be discharged through the machine pipe, and the machine pipe diameter is large, which will not affect normal use.
23.Q:When the main unit puts the base station to add water, there is no voice broadcast after the water is full and continues to add water, causing the water to overflow?
A:There is scale in the clean water tank of the main engine, which leads to the failure of the water full detection. Use citric acid to remove the scale in the clean water tank of the main engine;
Step 1: Empty the water in the host water tank;
Step 2: Keep the water volume of the base station water tank at 900ml;
Step 3: Add 10 grams of citric acid to the water tank of the base station, and stir well; (corresponding to the concentration ratio recommended by the brand)
Step 4: Turn on the high temperature mode and heat water in the clean water tank of the host (or use boiling water to configure citric acid water in the water tank of the base station and add it to the host);
Step 5: After adding hot water to the host, remove the sewage tank from the host, and then lie down for more than 30 minutes;
Step 6: Install the sewage tank, self-clean the machine, complete the descaling, and use it normally. (If the water is drained from the water inlet of the main unit, be careful not to burn your hands)
If the descaling is invalid, contact the after-sales service
24.Q:After the roller brush has been used for a period of time, the water marks on the cleaning surface increase and the cleaning ability decreases?
A:When the scrubber is working, the roller brush removes the dirt on the ground by rotating at high speed, and the sewage will be adsorbed in the fluff on the roller brush. Brush service life;
With the high-speed rotation of the roller brush, the sewage adsorbed by the fluff of the roller brush and the fluff damaged by the foreign matter will be scraped off by the scraper, and then sucked into the sewage tank by the fan. , the cleaning ability and dirt storage capacity of the roller brush will decrease accordingly, and the water marks will increase when cleaning the ground. At this time, it is recommended to self-clean the roller brush and dry it naturally before use. If the self-cleaning and drying effect is not obvious, it is recommended to replace it. Roll brush.
Does it help?