Xiaomi Smart Pet Food Feeder FAQ
Overview
1. Q: What is Pet Food Feeder?
A: Pet Food Feeder is specially designed for pets, which can meet the needs of feeding and taking care of pets when traveling, going to work, sleeping late, etc.
The smart feeder allows pets to eat less and more meals, better scientific feeding, and prevent pets from becoming obese and affecting their health due to excessive eating. The smart feeder can remotely control feeding, and has a food shortage prompt to prevent pets from running out of food.
2. Q: What is dry food and what is wet food?
A: Dry food refers to pet food with low moisture content, generally within 12% moisture, comprehensive and balanced nutrition, long shelf life, and easy to carry. The moisture content of wet food is generally between 74% and 78%, mainly represented by canned pet food. Generally, it is made of fresh meat with good taste and high cost. It is generally used for supplementary food. Xiaomi Smart Pet Food Feeder only supports dry food.
3. Q: What are the selling points of Xiaomi Smart Pet Food Feeder?
A:
1. The Mi Home APP can accurately and quantitatively deliver grains at regular intervals, and remotely control grain delivery.
2. Revolving door design, no food jams, so pets have nowhere to "dig", split stainless steel bowl, bowl height 7° inclined to eat, pets more comfortable.
3. 24-hour automatic pet feeding, 1.8kg large capacity design, avoid frequent feeding.
4.Triple-sealed to keep food fresh, dry and delicious
Product introduction and use
1.Q: What are the standard configurations of Xiaomi Smart Pet Food Feeder?
A: The standard configuration of Xiaomi Smart Pet Food Feeder includes: main unit, power cord, food compartment, desiccant cartridge (already put in the top cover), user guide.
2.Q: How to install Xiaomi Smart Pet Food Feeder?
A:
1.Remove the top cover: Press the safety lock on the back of the fuselage and lift the top cover upwards.
4. Power on: Open the cover of the power cord storage box on the back of the fuselage, remove the power cord, connect to the power interface, and turn on the power.
3.Q: How to use Xiaomi Smart Pet Food Feeder?
A : Xiaomi Smart Pet Food Feeder is suitable for pets such as adult cats and small dogs. The usage methods are as follows:
1. Add dry food: add pet dry food to the grain storage bucket, the height of the dry food should not exceed the MAX line, and replace the top cover;
Note: It is suitable for pet dry food with a particle diameter of 5-12mm, and does not support freeze-dried food and special-shaped particle food (such as small dried fish, small quail, etc.).
2. Manual feeding: short press the feeding button, 1 serving (about 5g) each time, long press the feeding button to continue feeding, and a maximum of 30 feedings can be accumulated at a time;
Note: The reference value is 5g. Due to the difference in the composition, shape and particle size of the dry food used, the number of grams of grain per serving may vary.
3.Planned grain delivery: After connecting to the Mi Home APP, you can set up a grain delivery plan in the APP, and regularly and quantitatively deliver grain;
Note: Spare dry batteries need to be purchased by yourself, only alkaline batteries are supported. Before installing the battery, please make sure that there is nothing in the grain storage bucket. Install the battery for emergency backup in case of power failure. Please remove the battery when the backup battery is not used for a long time. When using different brands of batteries
There are differences between the time, please refer to the battery instructions to avoid battery leakage.
4.Q: Does Xiaomi Smart Pet Food Feeder have emergency function?
A: 4 AA batteries can be installed at the bottom of the feeder. After the power is cut off, the WIFI blue light of the feeder will go out, and the "automatic feeding plan" will be executed. The battery can last for about a week.
Note: After the power is cut off, you can also manually deliver the grains. If the device is offline, it will be offline in the Mi Home APP and cannot be controlled online.
5.Q: What does the indicator light of Xiaomi Smart Pet Food Feeder mean?
A :
Note: The three indicator lights are always on orange at the same time, which may be a fault with the equipment, which requires after-sales inspection.
6.Q: How to maintain Xiaomi Smart Pet Food Feeder?
A:
1. Open the top cover, take out the grain storage bucket, rotate to remove the grain distribution turntable at the bottom of the grain storage bucket, and remove the food compartment.
2. Use a rag or brush to clean the grain passage to keep the grain passage clean and unobstructed.
3. Clean the food storage bucket, food stirrer, dispensing blade, food distribution carousel and food compartment one by one.
4. After washing and drying, put back the food distribution carousel, grain storage bucket and food compartment one by one.
5. When installing the grain storage bucket, rotate the agitator until the grain storage bucket is fully embedded in the feeder body.
7.Q: How often will the Xiaomi Smart Pet Food Feeder desiccant cartridge be replaced?
A: The desiccant cartridge makes pet food less prone to moisture deterioration. It is recommended to replace it every 1 month.
8.Q: What is the size and weight of Xiaomi Smart Pet Food Feeder?
A: Xiaomi Smart Pet Food Feeder size is 387mm×311mm×180mm, and the net weight is about 3Kg.
9.Q：What is the body material of Xiaomi Smart Pet Food Feeder?
A：Xiaomi Smart Pet Food Feeder body material is HIPS (body), PP (grain storage bucket), Food grade 304 stainless steel (food compartment).
Note: HIPS is a thermoplastic material made of elastomer-modified polystyrene, PP polypropylene is a colorless, odorless, non-toxic, translucent solid substance formed by polyaddition reaction of propylene, mainly used in automobiles, Electronic products, medicine and other fields.
304 stainless steel is a common material in stainless steel and is widely used in the food and medical industry.
10. Q: What is the capacity of the Xiaomi Smart Pet Food Feeder grain storage bucket?
A: Xiaomi Smart Pet Food Feeder has a capacity of 3.6L. When feeding food, it should not be higher than the max line, otherwise it will cause the pet food to overflow without closing the top cover.
11. Q: What are the requirements for the use environment of Xiaomi Smart Pet Food Feeder?
A: Working temperature 0℃-50℃, humidity 10%-90%RH.
12. Q: Is the Xiaomi Smart Pet Food Feeder noisy?
A: The working noise of Xiaomi Smart Pet Food Feeder is about ≤30dB when out of grain, which will not affect normal rest.
13. Q: How does Xiaomi Smart Pet Food Feeder judge food shortage?
A: An infrared sensor is used between the top cover and the base of the grain bucket to detect the remaining amount of pet food, and it can be reminded to add food through the device indicator light and APP.
Note: There are subtle differences in the size of different dry food. When the machine prompts that the remaining food is insufficient, the amount of remaining food is not fixed. It is recommended to add food in time.
14.Q: What are the precautions for Xiaomi Smart Pet Food Feeder?
A:
1. Do not put anything other than dry pet food into the food storage bucket, otherwise it will cause abnormal use of the equipment and even cause pet safety problems.
2. To prevent pets from falling over the product, it is recommended to place it in a corner or against a wall.
3. Please avoid pets biting the wires.
4. Do not touch the grain outlet door when the grain is out.
5. This device is not recommended for pets within three months.
6. Children must use with adult knowledge
7. It is recommended to replace the desiccant cartridge once a month, and do not use it if it is damaged.
8. Do not soak the desiccant cartridge in water.
9. Please clean the grain channel regularly to keep the grain out smoothly.
APP related
1. Q: How does Xiaomi Smart Pet Food Feeder connect to Mi Home APP?
A: Xiaomi Smart Pet Food Feeder has been connected to Mi Home APP and can be controlled through Mi Home APP. Please scan the product manual or download and install the Mi Home APP from the mobile phone's own application store. How to connect Xiaomi Smart Pet Food Feeder to Mi Home APP
Android
1. Open the Mi Home APP, turn on the Bluetooth of the mobile phone at the same time, and confirm that the location permission of the Mi Home APP is allowed;
2. When the power is on, insert the card pin into the Reset hole shown in the figure, and press and hold for about 2 seconds until the WIFI indicator flashes blue;
3. Click the "+" in the upper right corner of the Mi Home APP interface to enter the automatic search; if there is a reminder that the device cannot be scanned, please check the Mi Home APP [Location] permission, [WIFI] permission, [Bluetooth] in the application management of the phone settings. Permissions remain open;
4. After searching Xiaomi Smart Pet Food Feeder, click Xiaomi Smart Pet Food Feeder; configure the network;
5. After the network configuration is successful, the mobile phone will automatically connect with the device, just wait for the connection to succeed.
Apple
a Manually enter [Xiaomi Smart Pet Food Feeder] in the search box, and click Search
b. Select the device to work with WIFI, note that the device only supports 2.4GHz wifi connection
c. Click to set WIFI, pay attention to connect the mobile phone wifi to "mmgg-feeder_×××", then return to Mi Home APP
d. The device is connected
e. The connection is successful
2.Q: What operations can be performed after Xiaomi Smart Pet Food Feeder is connected to Mi Home APP?
A: After Xiaomi Smart Pet Food Feeder is connected to Mi Home APP, it can be controlled by mobile phone, such as: adding grain plan, timing grain, manual grain, desiccant cartridge life reset, WiFi indicator on/off, etc.
3. Q: How to add pet information to Xiaomi Smart Pet Food Feeder?
A: The specific operation path is: Mi Home APP->select Xiaomi Smart Pet Food Feeder->select "┆" in the upper right corner->add pet. It can record pet name, species, breed, gender, sterilization, birthday, weight, and brand of staple food.
Note: In the absence of a feeding plan, you can add pet information to generate 3 times a day (ranging from 2-4 times) with one click, which can scientifically control the pet's single food intake. Please refer to the actual situation for details, such as: increase The number of feedings and the number of grains.
Note:
1. Different types of pets cannot be added, such as a cat and a dog. Multiple pets of the same type can be added, such as multiple cats, multiple dogs, and up to five pets can be added.
2. If there are multiple feeders, the pet information will be automatically synchronized, and the food delivery plan needs to be set and adjusted by itself.
4.Q: How does Xiaomi Smart Pet Food Feeder set the feeding plan through Mi Home APP?
A: After opening the automatic feeding plan, the food plan can be generated naturally through the added pet information. The specific operation path is as follows:
Mi Home APP->Select Xiaomi Smart Pet Food Feeder->Add Feeding Plan.
5.Q: How does Xiaomi Smart Pet Food Feeder deliver food remotely through Mi Home APP?
A: Xiaomi Smart Pet Food Feeder can remotely deliver grains to Xiaomi Smart Pet Food Feeder through Mi Home APP and can select the number of grains to be delivered at a time. The specific operation path is: Mi Home APP->Select Xiaomi Smart Pet Food Feeder-> Manual delivery. 1 serving of 5g maximum 30 servings in a single serving.
6.Q: How does Xiaomi Smart Pet Food Feeder turn on/off the WIFI indicator through Mi Home APP?
A: Xiaomi Smart Pet Food Feeder can turn on/off the WIFI through the Mi Home APP. The specific operation path is:
Mi Home APP->Select Xiaomi Smart Pet Food Feeder->Select "┆" in the upper right corner->WIFI indicator switch.
Note: The indicator light switch does not affect the fault light prompt. If the grain output is abnormal, the indicator light will still be on when the remaining grain is insufficient.
7.Q: How to update the firmware of Xiaomi Smart Pet Food Feeder?
A: Xiaomi Smart Pet Food Feeder is a smart device, which can upgrade the firmware of the device. The specific operation path is: Mi Home APP->Select Xiaomi Smart Pet Food Feeder->Click "┆" in the upper right corner->Click firmware upgrade , if there is a new firmware version, click Firmware Upgrade.
8.Q: After sharing the Xiaomi Smart Pet Food Feeder with family members, can family members upgrade the firmware?
A: It is not supported for the shared person to upgrade the firmware, add pet information, or add smart scenes.
FAQ and Troubleshooting
1. Q: How often should Xiaomi Smart Pet Food Feeder be cleaned?
A: According to dry food and pet feeding habits, it is recommended to clean the machine at least once a week (food storage bucket/food stirring blade/food distribution turntable/food compartment/food channel). Wipe with clean water/non-corrosive dishwashing agent, dry and reinstall.
Note: The whole machine is not supported for washing, and the base is not washable.
2. Q: Why is Xiaomi Smart Pet Food Feeder unable to connect to the Internet?
A: Xiaomi Smart Pet Food Feeder supports network control and is compatible with most personal routers on the market. To connect to the network, you need to download the Mi Home APP. It should be noted that the wireless network of the router has the following requirements:
1. Xiaomi Smart Pet Food Feeder can only connect to 2.4G Wi-Fi network; 5G Wi-Fi is not supported;
2. The SSID of Wi-Fi cannot be in Chinese;
3. The Wi-Fi encryption method needs to be WPA, WPA2, WEP is not supported;
4. The router needs to enable DHCP, and does not support specifying static IP. Web authentication and 802.1X for enterprises are not supported.
Note: If the Mi Home APP cannot search for the device, you can restore the factory settings. Press the device food button and WiFI reset button at the same time and release it for 10 seconds. At this time, all the indicators are off. After about 1 minute, the first orange indicator of the device is always on. On, disconnect the adapter and power on again to connect. Please upgrade to the latest firmware after connecting to the network.
3. Q: Xiaomi Smart Pet Food Feeder in the APP always shows offline, or cannot connect to WiFi, how to solve it?
A:
1. Check whether the Mi Home APP is the latest version, upgrade the Mi Home APP to the latest version, and try to restart the Mi Home APP;
2. Check whether the distance between the feeder and the router is too far, try to get close to the router;
3. Check whether the router has enabled MAC address filtering, black and white list settings, disable MAC address filtering and black and white list and try;
4. Try to reset Xiaomi Smart Pet Food Feeder WiFi;
5. Try to change the network environment or mobile phone hotspot;
4.Q: Will the power cord of Xiaomi Smart Pet Food Feeder be bitten by pets, will there be a safety hazard of electric shock?
A: There will be no safety hazards. The input power supply used by the adapter is 5.9V low voltage and 1.0A low current to ensure the safety of pets.
5.Q: How to solve the failure of Xiaomi Smart Pet Food Feeder?
A:
1. Check if the feeder indicator light is normal.
2. Check whether the power cord is firmly inserted or damaged.
3. Check whether the power cord connector on the back of the feeder is loose.
4. APP operation grain output / press the feeder grain output button to confirm whether the feeder grain stirring motor rotates and whether the grain outlet door rotates.
5. Check whether there is grain stuck on the leaves inside the grain bucket, and whether there is grain stuck/residual in the "grain channel".
6. Restart the device/APP to confirm whether the fault is rectified.
7. Re-add the device to confirm whether the fault is rectified.
6. Q: How to fix Xiaomi Smart Pet Food Feeder not working after power on?
A:
1. Check whether the indicator light of the feeder is normal;
2. Check whether the power cord is firmly inserted or damaged;
3. Check whether the power cable interface on the back of the feeder is loose;
4. The APP operates the grain output/press the feeder's grain output button to confirm whether the feeder's grain stirring motor rotates and whether the grain output door rotates;
5. Check whether there is grain stuck on the leaves inside the grain bucket, and whether there is grain stuck/residual in the "grain channel";
6. Restart the device/APP to confirm whether the fault is rectified.
7. Q: Will the material of Xiaomi Smart Pet Food Feeder affect pet health?
A: The materials that come into contact with food are all food contact grade, which can ensure the safety of pet food.
8. Q: Can the Xiaomi Smart Pet Food Feeder still be used after the network is disconnected?
A: The feeder will execute the "Automatic Feeding Plan" after the network is disconnected, and the APP cannot operate the "manual feeding", and the feeding data in the offline state will not be recorded in the feeding record.
Note: You can manually touch the grain output button of the body to control the grain output.
9. Q: What is the composition of Xiaomi Smart Pet Food Feeder desiccant cartridge?
A: The material of the desiccant is the same as that of the medical desiccant, and the main component is silicon dioxide. It has the characteristics of non-toxic, odorless, non-corrosive and non-polluting. It is not necessary to be too nervous if you take silica by mistake, and it can be excreted with feces.
10. Q: Why does Xiaomi Smart Pet Food Feeder not weigh 5g per serving?
A: The density/particle size and shape of dry food have an impact on the weight of the grain, and there will be deviations between different brands and different types of grains. "5g" is the average weight per serving of common grains in the market.
11. Q: Why does Xiaomi Smart Pet Food Feeder show food failure on the mobile phone when the food is delivered successfully?
A: Grain or grain scraps block out grain monitoring. As a result of the failure to read the data, clear the "grain channel" near the grain outlet to confirm whether the fault is rectified.
12. Q: The Mi Home APP shows that the grain outlet is blocked. How to solve it?
A: Grain or grain debris obstructs the grain output monitoring, resulting in a failure to read the data. Clean up the "grain channel" near the grain outlet to confirm whether the fault is rectified. After the food jam is cleaned up, the grain outlet door will not go back automatically. The grain outlet door will open and close normally when the grain is delivered next time. If the grain is delivered normally, the error will be eliminated.
Note: When reporting an error, it does not affect timing and manual grain delivery. Before each grain delivery, it will detect whether the grain door is stuck and whether there is accumulated grain in the grain passage. If it is stuck and there is an error with accumulated grain, the grain will not be delivered.
13. Q: How to solve the “grain storage bucket lid not covered” displayed on Mi Home APP?
A: Re-check/install the top cover, confirm whether the top cover is tightly closed, and confirm whether the color of the "grain output indicator" is normal.
Note: If the cover is not closed, the APP can not operate the food delivery, and the food can be delivered by pressing the button of the feeder by hand.
14. Q: What is the reason for the abnormal noise of Xiaomi Smart Pet Food Feeder?
A: When the equipment is working, the rotation of the motor drives the grain in the barrel to rotate, and it will make a sound. The grain stirring blade and the component plate blade are made of silicone material. When the grain is discharged, the blade will make a sound when the blade deforms and rebounds. Please use it with confidence.
15. Q: Why can't pets within three months use Pet Food Feeder?
A: It is not recommended for pets within three months, mainly because the pets are sensitive and fragile in the stomach, and the pets are too small to eat. It is recommended to feed them under the supervision of the owner.
16. Q: How long is the shelf life of Pet Food Feeder desiccant cartridge?
A: Pet Food Feeder desiccant cartridge has a shelf life of about 12 months without destroying the packaging (desiccant cartridges are stored in non-highly polluted areas, such as high-concentration formaldehyde, TVOC and other environments, and humid areas). The recommended replacement time is one month after opening.
17. Q: How often should the Xiaomi Smart Pet Food Feeder dispensing blade be replaced?
A: It is recommended to replace it every three months to ensure stable grain output.
18. Q: How to replace the Xiaomi Smart Pet Food Feeder dispensing blade?
A: Use a Phillips screwdriver to loosen the screw counterclockwise to remove the original grain stirring piece, fix the new grain stirring piece and tighten the screw clockwise. Screw specification: M3×9 self-tapping screw with gasket, the gasket diameter is 10mm.
1. Q: What is Pet Food Feeder?
A: Pet Food Feeder is specially designed for pets, which can meet the needs of feeding and taking care of pets when traveling, going to work, sleeping late, etc.
The smart feeder allows pets to eat less and more meals, better scientific feeding, and prevent pets from becoming obese and affecting their health due to excessive eating. The smart feeder can remotely control feeding, and has a food shortage prompt to prevent pets from running out of food.
2. Q: What is dry food and what is wet food?
A: Dry food refers to pet food with low moisture content, generally within 12% moisture, comprehensive and balanced nutrition, long shelf life, and easy to carry. The moisture content of wet food is generally between 74% and 78%, mainly represented by canned pet food. Generally, it is made of fresh meat with good taste and high cost. It is generally used for supplementary food. Xiaomi Smart Pet Food Feeder only supports dry food.
3. Q: What are the selling points of Xiaomi Smart Pet Food Feeder?
A:
1. The Mi Home APP can accurately and quantitatively deliver grains at regular intervals, and remotely control grain delivery.
2. Revolving door design, no food jams, so pets have nowhere to "dig", split stainless steel bowl, bowl height 7° inclined to eat, pets more comfortable.
3. 24-hour automatic pet feeding, 1.8kg large capacity design, avoid frequent feeding.
4.Triple-sealed to keep food fresh, dry and delicious
Product introduction and use
1.Q: What are the standard configurations of Xiaomi Smart Pet Food Feeder?
A: The standard configuration of Xiaomi Smart Pet Food Feeder includes: main unit, power cord, food compartment, desiccant cartridge (already put in the top cover), user guide.
2.Q: How to install Xiaomi Smart Pet Food Feeder?
A:
1.Remove the top cover: Press the safety lock on the back of the fuselage and lift the top cover upwards.
2.Install the desiccant cartridge: open the upper cover, install the desiccant cartridge in the card slot in the upper cover, rotate it to the positioning point, and align the "lock" mark to fix it (it is recommended to replace the desiccant cartridge once a month);
3.Install the food compartment: place the host on a horizontal surface, and attach the food compartment to the host card slot;
4. Power on: Open the cover of the power cord storage box on the back of the fuselage, remove the power cord, connect to the power interface, and turn on the power.
3.Q: How to use Xiaomi Smart Pet Food Feeder?
A : Xiaomi Smart Pet Food Feeder is suitable for pets such as adult cats and small dogs. The usage methods are as follows:
1. Add dry food: add pet dry food to the grain storage bucket, the height of the dry food should not exceed the MAX line, and replace the top cover;
Note: It is suitable for pet dry food with a particle diameter of 5-12mm, and does not support freeze-dried food and special-shaped particle food (such as small dried fish, small quail, etc.).
2. Manual feeding: short press the feeding button, 1 serving (about 5g) each time, long press the feeding button to continue feeding, and a maximum of 30 feedings can be accumulated at a time;
Note: The reference value is 5g. Due to the difference in the composition, shape and particle size of the dry food used, the number of grams of grain per serving may vary.
3.Planned grain delivery: After connecting to the Mi Home APP, you can set up a grain delivery plan in the APP, and regularly and quantitatively deliver grain;
4.Install the spare battery: Open the battery cover at the bottom of the main unit with a screwdriver, put four AA batteries into the battery compartment (pay attention to the positive and negative poles), replace the battery cover and tighten the screws.
Note: Spare dry batteries need to be purchased by yourself, only alkaline batteries are supported. Before installing the battery, please make sure that there is nothing in the grain storage bucket. Install the battery for emergency backup in case of power failure. Please remove the battery when the backup battery is not used for a long time. When using different brands of batteries
There are differences between the time, please refer to the battery instructions to avoid battery leakage.
4.Q: Does Xiaomi Smart Pet Food Feeder have emergency function?
A: 4 AA batteries can be installed at the bottom of the feeder. After the power is cut off, the WIFI blue light of the feeder will go out, and the "automatic feeding plan" will be executed. The battery can last for about a week.
Note: After the power is cut off, you can also manually deliver the grains. If the device is offline, it will be offline in the Mi Home APP and cannot be controlled online.
5.Q: What does the indicator light of Xiaomi Smart Pet Food Feeder mean?
A :
| Indicator name | Indicator status | Status |
| Wi-Fi indicator | blue light always on | device online |
| flashing blue | waiting for connection | |
| Orange light is always on | device offline | |
| Grain indicator light | White light is always on | Grain out |
| Orange light keeps flashing | The cover is not closed | |
| Orange light is always on | The grain output is abnormal, please clear the grain channel | |
| Grain remaining indicator | extinguished | Food surplus |
| Orange light is always on | Insufficient food left, please add food |
Note: The three indicator lights are always on orange at the same time, which may be a fault with the equipment, which requires after-sales inspection.
6.Q: How to maintain Xiaomi Smart Pet Food Feeder?
A:
1. Open the top cover, take out the grain storage bucket, rotate to remove the grain distribution turntable at the bottom of the grain storage bucket, and remove the food compartment.
2. Use a rag or brush to clean the grain passage to keep the grain passage clean and unobstructed.
3. Clean the food storage bucket, food stirrer, dispensing blade, food distribution carousel and food compartment one by one.
4. After washing and drying, put back the food distribution carousel, grain storage bucket and food compartment one by one.
5. When installing the grain storage bucket, rotate the agitator until the grain storage bucket is fully embedded in the feeder body.
7.Q: How often will the Xiaomi Smart Pet Food Feeder desiccant cartridge be replaced?
A: The desiccant cartridge makes pet food less prone to moisture deterioration. It is recommended to replace it every 1 month.
8.Q: What is the size and weight of Xiaomi Smart Pet Food Feeder?
A: Xiaomi Smart Pet Food Feeder size is 387mm×311mm×180mm, and the net weight is about 3Kg.
9.Q：What is the body material of Xiaomi Smart Pet Food Feeder?
A：Xiaomi Smart Pet Food Feeder body material is HIPS (body), PP (grain storage bucket), Food grade 304 stainless steel (food compartment).
Note: HIPS is a thermoplastic material made of elastomer-modified polystyrene, PP polypropylene is a colorless, odorless, non-toxic, translucent solid substance formed by polyaddition reaction of propylene, mainly used in automobiles, Electronic products, medicine and other fields.
304 stainless steel is a common material in stainless steel and is widely used in the food and medical industry.
10. Q: What is the capacity of the Xiaomi Smart Pet Food Feeder grain storage bucket?
A: Xiaomi Smart Pet Food Feeder has a capacity of 3.6L. When feeding food, it should not be higher than the max line, otherwise it will cause the pet food to overflow without closing the top cover.
11. Q: What are the requirements for the use environment of Xiaomi Smart Pet Food Feeder?
A: Working temperature 0℃-50℃, humidity 10%-90%RH.
12. Q: Is the Xiaomi Smart Pet Food Feeder noisy?
A: The working noise of Xiaomi Smart Pet Food Feeder is about ≤30dB when out of grain, which will not affect normal rest.
13. Q: How does Xiaomi Smart Pet Food Feeder judge food shortage?
A: An infrared sensor is used between the top cover and the base of the grain bucket to detect the remaining amount of pet food, and it can be reminded to add food through the device indicator light and APP.
Note: There are subtle differences in the size of different dry food. When the machine prompts that the remaining food is insufficient, the amount of remaining food is not fixed. It is recommended to add food in time.
14.Q: What are the precautions for Xiaomi Smart Pet Food Feeder?
A:
1. Do not put anything other than dry pet food into the food storage bucket, otherwise it will cause abnormal use of the equipment and even cause pet safety problems.
2. To prevent pets from falling over the product, it is recommended to place it in a corner or against a wall.
3. Please avoid pets biting the wires.
4. Do not touch the grain outlet door when the grain is out.
5. This device is not recommended for pets within three months.
6. Children must use with adult knowledge
7. It is recommended to replace the desiccant cartridge once a month, and do not use it if it is damaged.
8. Do not soak the desiccant cartridge in water.
9. Please clean the grain channel regularly to keep the grain out smoothly.
APP related
1. Q: How does Xiaomi Smart Pet Food Feeder connect to Mi Home APP?
A: Xiaomi Smart Pet Food Feeder has been connected to Mi Home APP and can be controlled through Mi Home APP. Please scan the product manual or download and install the Mi Home APP from the mobile phone's own application store. How to connect Xiaomi Smart Pet Food Feeder to Mi Home APP
Android
1. Open the Mi Home APP, turn on the Bluetooth of the mobile phone at the same time, and confirm that the location permission of the Mi Home APP is allowed;
2. When the power is on, insert the card pin into the Reset hole shown in the figure, and press and hold for about 2 seconds until the WIFI indicator flashes blue;
3. Click the "+" in the upper right corner of the Mi Home APP interface to enter the automatic search; if there is a reminder that the device cannot be scanned, please check the Mi Home APP [Location] permission, [WIFI] permission, [Bluetooth] in the application management of the phone settings. Permissions remain open;
4. After searching Xiaomi Smart Pet Food Feeder, click Xiaomi Smart Pet Food Feeder; configure the network;
5. After the network configuration is successful, the mobile phone will automatically connect with the device, just wait for the connection to succeed.
Apple
a Manually enter [Xiaomi Smart Pet Food Feeder] in the search box, and click Search
b. Select the device to work with WIFI, note that the device only supports 2.4GHz wifi connection
c. Click to set WIFI, pay attention to connect the mobile phone wifi to "mmgg-feeder_×××", then return to Mi Home APP
d. The device is connected
e. The connection is successful
2.Q: What operations can be performed after Xiaomi Smart Pet Food Feeder is connected to Mi Home APP?
A: After Xiaomi Smart Pet Food Feeder is connected to Mi Home APP, it can be controlled by mobile phone, such as: adding grain plan, timing grain, manual grain, desiccant cartridge life reset, WiFi indicator on/off, etc.
3. Q: How to add pet information to Xiaomi Smart Pet Food Feeder?
A: The specific operation path is: Mi Home APP->select Xiaomi Smart Pet Food Feeder->select "┆" in the upper right corner->add pet. It can record pet name, species, breed, gender, sterilization, birthday, weight, and brand of staple food.
Note: In the absence of a feeding plan, you can add pet information to generate 3 times a day (ranging from 2-4 times) with one click, which can scientifically control the pet's single food intake. Please refer to the actual situation for details, such as: increase The number of feedings and the number of grains.
Note:
1. Different types of pets cannot be added, such as a cat and a dog. Multiple pets of the same type can be added, such as multiple cats, multiple dogs, and up to five pets can be added.
2. If there are multiple feeders, the pet information will be automatically synchronized, and the food delivery plan needs to be set and adjusted by itself.
4.Q: How does Xiaomi Smart Pet Food Feeder set the feeding plan through Mi Home APP?
A: After opening the automatic feeding plan, the food plan can be generated naturally through the added pet information. The specific operation path is as follows:
Mi Home APP->Select Xiaomi Smart Pet Food Feeder->Add Feeding Plan.
5.Q: How does Xiaomi Smart Pet Food Feeder deliver food remotely through Mi Home APP?
A: Xiaomi Smart Pet Food Feeder can remotely deliver grains to Xiaomi Smart Pet Food Feeder through Mi Home APP and can select the number of grains to be delivered at a time. The specific operation path is: Mi Home APP->Select Xiaomi Smart Pet Food Feeder-> Manual delivery. 1 serving of 5g maximum 30 servings in a single serving.
6.Q: How does Xiaomi Smart Pet Food Feeder turn on/off the WIFI indicator through Mi Home APP?
A: Xiaomi Smart Pet Food Feeder can turn on/off the WIFI through the Mi Home APP. The specific operation path is:
Mi Home APP->Select Xiaomi Smart Pet Food Feeder->Select "┆" in the upper right corner->WIFI indicator switch.
Note: The indicator light switch does not affect the fault light prompt. If the grain output is abnormal, the indicator light will still be on when the remaining grain is insufficient.
7.Q: How to update the firmware of Xiaomi Smart Pet Food Feeder?
A: Xiaomi Smart Pet Food Feeder is a smart device, which can upgrade the firmware of the device. The specific operation path is: Mi Home APP->Select Xiaomi Smart Pet Food Feeder->Click "┆" in the upper right corner->Click firmware upgrade , if there is a new firmware version, click Firmware Upgrade.
8.Q: After sharing the Xiaomi Smart Pet Food Feeder with family members, can family members upgrade the firmware?
A: It is not supported for the shared person to upgrade the firmware, add pet information, or add smart scenes.
FAQ and Troubleshooting
1. Q: How often should Xiaomi Smart Pet Food Feeder be cleaned?
A: According to dry food and pet feeding habits, it is recommended to clean the machine at least once a week (food storage bucket/food stirring blade/food distribution turntable/food compartment/food channel). Wipe with clean water/non-corrosive dishwashing agent, dry and reinstall.
Note: The whole machine is not supported for washing, and the base is not washable.
2. Q: Why is Xiaomi Smart Pet Food Feeder unable to connect to the Internet?
A: Xiaomi Smart Pet Food Feeder supports network control and is compatible with most personal routers on the market. To connect to the network, you need to download the Mi Home APP. It should be noted that the wireless network of the router has the following requirements:
1. Xiaomi Smart Pet Food Feeder can only connect to 2.4G Wi-Fi network; 5G Wi-Fi is not supported;
2. The SSID of Wi-Fi cannot be in Chinese;
3. The Wi-Fi encryption method needs to be WPA, WPA2, WEP is not supported;
4. The router needs to enable DHCP, and does not support specifying static IP. Web authentication and 802.1X for enterprises are not supported.
Note: If the Mi Home APP cannot search for the device, you can restore the factory settings. Press the device food button and WiFI reset button at the same time and release it for 10 seconds. At this time, all the indicators are off. After about 1 minute, the first orange indicator of the device is always on. On, disconnect the adapter and power on again to connect. Please upgrade to the latest firmware after connecting to the network.
3. Q: Xiaomi Smart Pet Food Feeder in the APP always shows offline, or cannot connect to WiFi, how to solve it?
A:
1. Check whether the Mi Home APP is the latest version, upgrade the Mi Home APP to the latest version, and try to restart the Mi Home APP;
2. Check whether the distance between the feeder and the router is too far, try to get close to the router;
3. Check whether the router has enabled MAC address filtering, black and white list settings, disable MAC address filtering and black and white list and try;
4. Try to reset Xiaomi Smart Pet Food Feeder WiFi;
5. Try to change the network environment or mobile phone hotspot;
4.Q: Will the power cord of Xiaomi Smart Pet Food Feeder be bitten by pets, will there be a safety hazard of electric shock?
A: There will be no safety hazards. The input power supply used by the adapter is 5.9V low voltage and 1.0A low current to ensure the safety of pets.
5.Q: How to solve the failure of Xiaomi Smart Pet Food Feeder?
A:
1. Check if the feeder indicator light is normal.
2. Check whether the power cord is firmly inserted or damaged.
3. Check whether the power cord connector on the back of the feeder is loose.
4. APP operation grain output / press the feeder grain output button to confirm whether the feeder grain stirring motor rotates and whether the grain outlet door rotates.
5. Check whether there is grain stuck on the leaves inside the grain bucket, and whether there is grain stuck/residual in the "grain channel".
6. Restart the device/APP to confirm whether the fault is rectified.
7. Re-add the device to confirm whether the fault is rectified.
6. Q: How to fix Xiaomi Smart Pet Food Feeder not working after power on?
A:
1. Check whether the indicator light of the feeder is normal;
2. Check whether the power cord is firmly inserted or damaged;
3. Check whether the power cable interface on the back of the feeder is loose;
4. The APP operates the grain output/press the feeder's grain output button to confirm whether the feeder's grain stirring motor rotates and whether the grain output door rotates;
5. Check whether there is grain stuck on the leaves inside the grain bucket, and whether there is grain stuck/residual in the "grain channel";
6. Restart the device/APP to confirm whether the fault is rectified.
7. Q: Will the material of Xiaomi Smart Pet Food Feeder affect pet health?
A: The materials that come into contact with food are all food contact grade, which can ensure the safety of pet food.
8. Q: Can the Xiaomi Smart Pet Food Feeder still be used after the network is disconnected?
A: The feeder will execute the "Automatic Feeding Plan" after the network is disconnected, and the APP cannot operate the "manual feeding", and the feeding data in the offline state will not be recorded in the feeding record.
Note: You can manually touch the grain output button of the body to control the grain output.
9. Q: What is the composition of Xiaomi Smart Pet Food Feeder desiccant cartridge?
A: The material of the desiccant is the same as that of the medical desiccant, and the main component is silicon dioxide. It has the characteristics of non-toxic, odorless, non-corrosive and non-polluting. It is not necessary to be too nervous if you take silica by mistake, and it can be excreted with feces.
10. Q: Why does Xiaomi Smart Pet Food Feeder not weigh 5g per serving?
A: The density/particle size and shape of dry food have an impact on the weight of the grain, and there will be deviations between different brands and different types of grains. "5g" is the average weight per serving of common grains in the market.
11. Q: Why does Xiaomi Smart Pet Food Feeder show food failure on the mobile phone when the food is delivered successfully?
A: Grain or grain scraps block out grain monitoring. As a result of the failure to read the data, clear the "grain channel" near the grain outlet to confirm whether the fault is rectified.
12. Q: The Mi Home APP shows that the grain outlet is blocked. How to solve it?
A: Grain or grain debris obstructs the grain output monitoring, resulting in a failure to read the data. Clean up the "grain channel" near the grain outlet to confirm whether the fault is rectified. After the food jam is cleaned up, the grain outlet door will not go back automatically. The grain outlet door will open and close normally when the grain is delivered next time. If the grain is delivered normally, the error will be eliminated.
Note: When reporting an error, it does not affect timing and manual grain delivery. Before each grain delivery, it will detect whether the grain door is stuck and whether there is accumulated grain in the grain passage. If it is stuck and there is an error with accumulated grain, the grain will not be delivered.
13. Q: How to solve the “grain storage bucket lid not covered” displayed on Mi Home APP?
A: Re-check/install the top cover, confirm whether the top cover is tightly closed, and confirm whether the color of the "grain output indicator" is normal.
Note: If the cover is not closed, the APP can not operate the food delivery, and the food can be delivered by pressing the button of the feeder by hand.
14. Q: What is the reason for the abnormal noise of Xiaomi Smart Pet Food Feeder?
A: When the equipment is working, the rotation of the motor drives the grain in the barrel to rotate, and it will make a sound. The grain stirring blade and the component plate blade are made of silicone material. When the grain is discharged, the blade will make a sound when the blade deforms and rebounds. Please use it with confidence.
15. Q: Why can't pets within three months use Pet Food Feeder?
A: It is not recommended for pets within three months, mainly because the pets are sensitive and fragile in the stomach, and the pets are too small to eat. It is recommended to feed them under the supervision of the owner.
16. Q: How long is the shelf life of Pet Food Feeder desiccant cartridge?
A: Pet Food Feeder desiccant cartridge has a shelf life of about 12 months without destroying the packaging (desiccant cartridges are stored in non-highly polluted areas, such as high-concentration formaldehyde, TVOC and other environments, and humid areas). The recommended replacement time is one month after opening.
17. Q: How often should the Xiaomi Smart Pet Food Feeder dispensing blade be replaced?
A: It is recommended to replace it every three months to ensure stable grain output.
18. Q: How to replace the Xiaomi Smart Pet Food Feeder dispensing blade?
A: Use a Phillips screwdriver to loosen the screw counterclockwise to remove the original grain stirring piece, fix the new grain stirring piece and tighten the screw clockwise. Screw specification: M3×9 self-tapping screw with gasket, the gasket diameter is 10mm.
Does it help?
Yes
No