What should I do if video download failure in Cloud storage?

Solution:

When downloading Cloud storage videos to the local, if there is a black screen, freeze, blurry screen, or download failure of the downloaded video, please follow the steps below to troubleshoot:

If the cloud video viewing is abnormal (stuttering, black screen, blurry screen):

1. Check whether the network environment where the camera is located is normal, and troubleshoot due to network instability;

2. Check whether the video recorded by the camera is normal, and exclude the abnormal recording of the video itself;

3. It is recommended to update the camera firmware and Mi home APP to the latest version.

If the cloud video viewing is normal:

1. It is recommended to update the camera firmware and Mi home APP to the latest version.

2. It is recommended to try to download the video again, and pay attention to the network environment when downloading (or try to change the network environment);

3. It is recommended that the user uninstall the Mi home APP, reinstall it, and try to download it again.