If the Xiaomi Grooming Kit Pro cannot charge, please refer to the following troubleshooting steps:
1. Ensure the power adapter is plugged into a working outlet and that the trimmer is properly connected to the charger. Plug the charger into a different power outlet. This can help rule out any issues with the outlet itself;
2. Make sure the charging ambient temperature is in the standard range which is between 5℃- 35℃;
3. Sometimes, dust or debris may accumulate in the charging port, making contact between the charger and the trimmer poor. Use a small brush or compressed air to clean the charging port carefully and reposition the charging contact to check if the issue persists;
4. Check the trimmer, the charging cable, and the adapter for any visible damage or wear. Ensure that all components are intact and functioning properly. If the cable or adapter is damaged, replace it with a new one to ensure proper charging.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.