The Mi Smart Kettle Pro can't be powered on or the indicator doesn't light up
If the Mi Smart Kettle Pro can't be powered on or the indicator doesn't light up, please refer to the following troubleshooting steps:
1. Ensure that the electric kettle is properly plugged into a working power outlet. Please try plugging another device into the same outlet to confirm that it's functioning correctly;
2. Please check the power plug for any signs of damage, such as frays, cuts, or exposed wires. If the plug is damaged, it may need to be replaced to restore functionality safely;
3. Ensure that there is an adequate amount of water in the kettle before attempting to power it on, as the electric kettle has a safety feature that prevents it from operating if the water level is too low;
4. Check the connection between the kettle and its attached base. Make sure the kettle is properly seated on the base and that the contacts are clean and undamaged;
5. Please check whether there is any damage to the internal components of the kettle and stop using it if necessary;
6. Please perform a factory reset if the issue persists. You can simultaneously press and hold the boil and warm buttons for 3 seconds to restore factory settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Ensure that the electric kettle is properly plugged into a working power outlet. Please try plugging another device into the same outlet to confirm that it's functioning correctly;
2. Please check the power plug for any signs of damage, such as frays, cuts, or exposed wires. If the plug is damaged, it may need to be replaced to restore functionality safely;
3. Ensure that there is an adequate amount of water in the kettle before attempting to power it on, as the electric kettle has a safety feature that prevents it from operating if the water level is too low;
4. Check the connection between the kettle and its attached base. Make sure the kettle is properly seated on the base and that the contacts are clean and undamaged;
5. Please check whether there is any damage to the internal components of the kettle and stop using it if necessary;
6. Please perform a factory reset if the issue persists. You can simultaneously press and hold the boil and warm buttons for 3 seconds to restore factory settings.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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