If the roller brushbar of your Xiaomi Truclean W10 Pro Wet Dry Vacuum is tangled or stops working, please refer to the following troubleshooting steps to address the issue:
1. Turn off the vacuum and unplug it from the power source to ensure safety;
2. Examine the roller brushbar to identify any debris, hair, or other obstructions causing the tangling or preventing it from working. Remove any tangled hair or debris using the included blade;
3. Use a damp cloth or brush to clean the roller brushbar thoroughly. Make sure to remove any dirt, dust, or grime that may be affecting its performance;
4. Ensure that the vacuum is on a flat surface and that there are no obstacles preventing the roller brushbar from spinning freely;
5. Check for any blockages in the vacuum’s nozzle, hose, or air pathways that may be causing the roller brushbar to stop working. Clear any blockages found to ensure proper airflow.
If the above troubleshooting methods cannot resolve your trouble, here might be a hardware issue. Please contact our local official service center or your seller for further assistance. They will help you in this regard.