The Xiaomi wireless mouse can't be connected to the computer via the USB receiver
If the Xiaomi wireless mouse can't be connected to the computer via the USB receiver, please refer to the following methods to troubleshoot the issue:
1. Check whether the power switch on the bottom of the mouse has been turned to the open state;
2. Confirm whether the battery is sufficient or replace a new one. You can check it by toggling the power switch and checking the battery indicator on the mouse cover. If the battery indicator shows red, it means the battery is insufficient;
3. If the mouse supports multiple connection modes (like Bluetooth and 2.4GHz), ensure it's set to use the USB receiver mode;
4. The wireless receiver needs to be connected to the computer’s USB interface. Ensure the distance between the mouse and the receiver is less than 8 meters;
5. Ensure that the USB receiver is inserted fully into a working USB port on your computer. Try using different USB ports in case the issue is with a specific port;
6. Try connecting the mouse and receiver to another computer to isolate whether the problem lies with the mouse, the receiver, or the original computer;
7. Place the USB receiver closer to the mouse and away from other wireless devices or sources of interference like Wi-Fi routers or cordless phones;
8. Verify that your mouse is compatible with the device’s operating system;
9. Restart both your computer and the mouse, delete the old pairing information and driver, and then try reconnecting them.
If the issue persists, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Check whether the power switch on the bottom of the mouse has been turned to the open state;
2. Confirm whether the battery is sufficient or replace a new one. You can check it by toggling the power switch and checking the battery indicator on the mouse cover. If the battery indicator shows red, it means the battery is insufficient;
3. If the mouse supports multiple connection modes (like Bluetooth and 2.4GHz), ensure it's set to use the USB receiver mode;
4. The wireless receiver needs to be connected to the computer’s USB interface. Ensure the distance between the mouse and the receiver is less than 8 meters;
5. Ensure that the USB receiver is inserted fully into a working USB port on your computer. Try using different USB ports in case the issue is with a specific port;
6. Try connecting the mouse and receiver to another computer to isolate whether the problem lies with the mouse, the receiver, or the original computer;
7. Place the USB receiver closer to the mouse and away from other wireless devices or sources of interference like Wi-Fi routers or cordless phones;
8. Verify that your mouse is compatible with the device’s operating system;
9. Restart both your computer and the mouse, delete the old pairing information and driver, and then try reconnecting them.
If the issue persists, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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