The pointer of the Xiaomi wireless mouse drifts or moves erratically
If the pointer of the Xiaomi wireless mouse drifts or moves erratically, please refer to the following methods to troubleshoot the issue:
1. Please check if the Bluetooth driver version is 21.10.1 or above. If not, please update the computer Bluetooth driver to the latest version before using it;
2. Check if the usage distance is within 8 meters, or if there are many sources of interference around (such as power stations in the vicinity, excessive and miscellaneous wiring in the room, high-power electrical appliances, etc.). If there are too many sources of interference, please use the mouse up close;
3. The mouse might not be compatible with the surface you're using it on. Try a different mouse pad or a clean, flat, non-glossy surface to ensure better tracking;
4. Check for any dust or dirt under the mouse’s feet or inside the sensor area. Clean both the bottom of the mouse and the surface you use it on with a soft cloth;
5. A low battery can sometimes cause erratic movement. Replace the batteries with fresh ones;
6. Review your operating system's mouse settings to see if acceleration or sensitivity has been altered accidentally. Reset these to default values;
7. Physical damage to the mouse or its sensor can also cause erratic movements. Check the mouse for signs of wear or damage.
If the above methods can’t solve the problem, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Please check if the Bluetooth driver version is 21.10.1 or above. If not, please update the computer Bluetooth driver to the latest version before using it;
2. Check if the usage distance is within 8 meters, or if there are many sources of interference around (such as power stations in the vicinity, excessive and miscellaneous wiring in the room, high-power electrical appliances, etc.). If there are too many sources of interference, please use the mouse up close;
3. The mouse might not be compatible with the surface you're using it on. Try a different mouse pad or a clean, flat, non-glossy surface to ensure better tracking;
4. Check for any dust or dirt under the mouse’s feet or inside the sensor area. Clean both the bottom of the mouse and the surface you use it on with a soft cloth;
5. A low battery can sometimes cause erratic movement. Replace the batteries with fresh ones;
6. Review your operating system's mouse settings to see if acceleration or sensitivity has been altered accidentally. Reset these to default values;
7. Physical damage to the mouse or its sensor can also cause erratic movements. Check the mouse for signs of wear or damage.
If the above methods can’t solve the problem, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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