The 20000mAh Redmi 18W Fast Charge Power Bank can't be charged
If your 20000mAh Redmi 18W Fast Charge Power Bank can't be charged, please refer to the following troubleshooting steps:
1. Make sure you are using a compatible charging cable. Try using a different charging cable and charger to see if the issue persists. This can help you confirm if the issue comes from the cable and charger or the device itself;
2. Examine both the input and output USB ports on the power bank for any physical damage, debris, or corrosion. Please use a can of compressed air or a small brush to clean out any dust or lint. Avoid using excessive force when cleaning to prevent damage;
3. Ensure that the power source (wall outlet, USB port on a computer, or another charging device) is working correctly. Try plugging the power bank into a different power socket to see if it begins charging;
4. If the power bank is overheated, please avoid using it or charging it until it has reached a proper temperature.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
1. Make sure you are using a compatible charging cable. Try using a different charging cable and charger to see if the issue persists. This can help you confirm if the issue comes from the cable and charger or the device itself;
2. Examine both the input and output USB ports on the power bank for any physical damage, debris, or corrosion. Please use a can of compressed air or a small brush to clean out any dust or lint. Avoid using excessive force when cleaning to prevent damage;
3. Ensure that the power source (wall outlet, USB port on a computer, or another charging device) is working correctly. Try plugging the power bank into a different power socket to see if it begins charging;
4. If the power bank is overheated, please avoid using it or charging it until it has reached a proper temperature.
If the above troubleshooting methods can’t resolve the issue, please contact our local official service center or your seller for further assistance. They will help you in this regard.
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