Redmi Note 11S risk warning FAQ
Q1:Problem description: Browsing will slow down while charging; phone charging intermittently, and slow charging
A1:Suggest scripts: We apologize for the inconvenience. The high temperature of the mobile phone will affect the electric current. It is recommended to browse and charge the web at normal room temperature to avoid excessive temperature. It is recommended to use a standard charging cable for charging; do not use a mobile phone when charging; it is recommended to submit feedback, and the technician will solve it after receiving the feedback.
Q2:Problem description: The phone temperature is too high to cause the system freeze.
A2:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q3:Problem description: Pull down notification menu bar while Netflix is playing, video freezes briefly
A3:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q4:Problem description: When the battery is turned off and the charger is plugged in, the interface always displays an empty battery icon, but there is no charging icon in the middle.
A4:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q5:Problem description: There may be a weak signal when playing the game in landscape screen (because the antenna part is held)
A5:Suggest scripts: The antenna is located at the upper and lower ends of the phone, and the signal is weak when you hold it by hand. Do not deliberately block the upper and lower antenna areas.
Q6:Problem description : Fast charging requires the use of power-Z with PD to achieve the maximum power. If the user feedback that the charging power is not up to standard
A6:Suggest scripts: Enter *#*#6485#*#* on the phone dial key to check the charging type identification; if you choose a non-PD power-Z, please replace it with a PD power-Zg and test again
Q7:Problem description : The APP icon is missing from the "games" folder in the main menu interface in user mode
A7:Suggest scripts: We apologize for any inconvenience caused. It is recommended to download the latest version from the Play Store to install and use
Q8:Problem description: During a video call, the screen is fixed (displaying the CRBT screen) or the screen is black, and the call is automatically hung up after 20 seconds.
A8:Suggest scripts:We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q9:Problem description : Press the power button, the screen will flash green immediately after the screen is turned on
A9:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q10:Problem description: Play music, video or hands-free calls, the upper speaker is quieter than the lower speaker
A10:Suggest scripts: Stereo speakers use asymmetrical design. It is normal for the upper speaker to sound slightly smaller. This problem is not a product problem, please feel free to use it.
Q11:Problem description: After using the phone for a long time, the temperature rises and the system freezes, which causes the user to take pictures slowly and the preview is not smooth.
A11:Suggest scripts: It is recommended to wait for the phone to cool down before continuing to use the phone.
Q12:Problem description: When shooting with a UW camera, there will be a purple fringing phenomenon when encountering reverse strong light or the edge of bright light.
A12:Suggest scripts: It is recommended not to take pictures against strong light sources.
Q13:Problem description: Screen flickering and horizontal stripes appear on the phone screen
A13:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
A1:Suggest scripts: We apologize for the inconvenience. The high temperature of the mobile phone will affect the electric current. It is recommended to browse and charge the web at normal room temperature to avoid excessive temperature. It is recommended to use a standard charging cable for charging; do not use a mobile phone when charging; it is recommended to submit feedback, and the technician will solve it after receiving the feedback.
Q2:Problem description: The phone temperature is too high to cause the system freeze.
A2:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q3:Problem description: Pull down notification menu bar while Netflix is playing, video freezes briefly
A3:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q4:Problem description: When the battery is turned off and the charger is plugged in, the interface always displays an empty battery icon, but there is no charging icon in the middle.
A4:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q5:Problem description: There may be a weak signal when playing the game in landscape screen (because the antenna part is held)
A5:Suggest scripts: The antenna is located at the upper and lower ends of the phone, and the signal is weak when you hold it by hand. Do not deliberately block the upper and lower antenna areas.
Q6:Problem description : Fast charging requires the use of power-Z with PD to achieve the maximum power. If the user feedback that the charging power is not up to standard
A6:Suggest scripts: Enter *#*#6485#*#* on the phone dial key to check the charging type identification; if you choose a non-PD power-Z, please replace it with a PD power-Zg and test again
Q7:Problem description : The APP icon is missing from the "games" folder in the main menu interface in user mode
A7:Suggest scripts: We apologize for any inconvenience caused. It is recommended to download the latest version from the Play Store to install and use
Q8:Problem description: During a video call, the screen is fixed (displaying the CRBT screen) or the screen is black, and the call is automatically hung up after 20 seconds.
A8:Suggest scripts:We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q9:Problem description : Press the power button, the screen will flash green immediately after the screen is turned on
A9:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Q10:Problem description: Play music, video or hands-free calls, the upper speaker is quieter than the lower speaker
A10:Suggest scripts: Stereo speakers use asymmetrical design. It is normal for the upper speaker to sound slightly smaller. This problem is not a product problem, please feel free to use it.
Q11:Problem description: After using the phone for a long time, the temperature rises and the system freezes, which causes the user to take pictures slowly and the preview is not smooth.
A11:Suggest scripts: It is recommended to wait for the phone to cool down before continuing to use the phone.
Q12:Problem description: When shooting with a UW camera, there will be a purple fringing phenomenon when encountering reverse strong light or the edge of bright light.
A12:Suggest scripts: It is recommended not to take pictures against strong light sources.
Q13:Problem description: Screen flickering and horizontal stripes appear on the phone screen
A13:Suggest scripts: We apologize for any inconvenience caused. It is recommended to update to the latest MIUI version to solve the problem. If it fails to solve your problem, submit feedback and the technician will solve it after receiving the feedback.
Does it help?
Yes
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