Ninebot S FAQ

A: Ninebot S vehicle is designed with mini - portable design. The vehicle is only 12.8kg. It is more portable than other double wheel Vehicle’s. It can be easily brought up by one person and can be loaded into the trunk of the Car. It can take you to understand the scenery along the way; easy to ride, it can be learned in 3 minutes; under full power condition, 70kg load, 25C environment temperature, with an average speed of 15km/h can ride it at an average mileage of 22km on a flat road, up to 16km/h at the highest speed, equal to the speed of a bicycle, about three to four times the normal walking speed, taking you through the scenery; Segway-Ninebot has 16 years of safety technology and data accumulation in the field of balance vehicle, as many as 400 items. The patent technology enables the Ninebot S vehicle to be better in safety.

A: The recommended age of riding Ninebot S is 16-50 years old. The height is 120-200cm, the maximum load is 85kg and the maximum slope is 15 degrees. Please do not ride after drinking. Please do not ride after taking drugs that may affect the judgment.

A: It is not recommended to use this product with a weight of more than 85kg. The greater the weight and the greater the load is, the climbing and obstacle ability of the Ninebot S will decrease. If you use this product to drive gently, do not increase or decrease down the speed violently, and do not allow obstacles such as climbing and passing speed-reduction belts, so that all the losses need to be borne by yourself.

A: Hello, if you drive inadvertently in the validity period of the policy, we can use the personal accidental injury insurance that we receive with the product, dial the insurance company phone 010-95518 to turn 8 to 3, and provide the name, ID number and telephone number of the activator to claim. If you have any questions, you can consult with the official after sale.

A:

1) Hello, after the vehicle is activated, Ninebot will give you a personal accidental injury insurance for free, which is underwritten by PICC China People's Insurance. Please complete your personal information. After activation, the insurance will be effective at the next day. The policy number will be sent to your mobile phone as a text message within 24 hours.

Attachment: All private information is only used by insurance companies to generate insurance policies. Please fill in with confidence.

2) Within 7 days from the date of activation of the new vehicle, you can purchase two additional “personal accident insurance” for the family members who use the product together to add a guarantee for their safe travel. After the insured time insure button and the countdown time will be hidden, you will not be able to continue to purchase insurance.

A: The minimum weight the vehicle is allowed to ride is 40 kg (80 pounds). If the user is less than 80 pounds, the vehicle may not be able to trigger the foot switch. As a result, the vehicle enters the power assist mode and there will be an alarm of “DIDI”. When such an alarm occurs, please immediately ask the child to get out of the vehicle and prohibited to riding.

Note: Young customers under 14 years of age must experience with a guardian, and it is forbidden to test and ride alone. (When using a Ninebot S, it is dangerous. It must be taught and trained before it can be used. It is necessary to wear a helmet throughout the use of this product. And protective gear).

 

A: The Ninebot S uses a lithium battery and adopts a high-performance 18650 battery. The product suppliers have conducted stringent screening worldwide through MI standards. For information on battery packs, please see the Ninebot S product manual information.

A: The Ninebot S uses lithium-ion battery, with the charge; the charger rated power 70W, from 0 to 100% need to charge about 4 hours; The battery can still maintain more than 60% of the battery charge and discharge cycle for 500 times.

Please avoid using the battery in an environment lower than -10°C or higher than 50°C or storing the battery in an environment of lower than -20°C or higher than 50°C. (Battery self-discharge Theoretically, the battery is fully charged at normal temperature for 6 months, the full charge of the vehicle is not less than 3 months. If it is not used for more than 30 days, please charge the battery to 80%, and store it in a cool and dry place, and charge it after every 3 months to extend the battery Life.

Note: If you do not charge in time, it may cause the battery to be over-discharged and be damaged. This kind of damage is un-repairable. It will not be able to be recharged due to the damage caused by not charging for a long time, and you cannot enjoy the free warranty.

A: Hello, it is recommended that the charger should be connected with the Ninebot S before start the charging, and then the charger should be connected to the power supply for charging.

A: Hello, you can't start the vehicle while charging. In order to avoid charging and riding caused damage to the charger and vehicle, cause the customer to get hurt/injured. That’s why you can’t start the vehicle while charging.

A: Hello, when the charger indicator shows green, you can confirm that it is full.

Note: When the battery icon on the cabin of the vehicle start to flicker, it is still necessary to continue charging, because the charging state of charger calculation can not be very accurate, so the battery is fully charged, please refer to the indicator on the charger. Red is charging, and green means is fully charged.

A: Hello. Due to slightly different policies in different regions, please consult the relevant local authorities in advance. When the product is tested, the subway and the train are allowed to take the Ninebot S. It will be very difficult because the Ninebot S battery capacity is 236Wh, which exceeds the limit for air transport of lithium batteries (160Wh) stipulated by CAAC ( China's civil aviation corporation). Specific rules also need to consult with the carrier airline.

A: If the vehicle didn’t turn Off after Riding, After leaving for 10 minutes, it will start alarming more and more rapid, then it will automatically shut down to save power, At this time, the body may lose balance and fall down. It is recommended that you should manually turn off the vehicle after using to prevent the vehicle from automatically shutting down and causing the appearance of scratches.

 

A: Ninebot S uses a anti-skid vacuum tire (without inner tube). The anti-slip shock absorption effect while riding is very good. The tire air nozzle is inside the tire. Use an ordinary air pump to connect the attached extension nozzle to inflate the tire pressure. Tire pressure should be 50 PSI and appropriate to ensure the same tire pressure on both sides.

A: Ninebot S front lights can be set through the Segway-ninebot APP switch, the current light will be On after the daytime in the light state, can automatically adjust the brightness according to outside light, the irradiation distance up to 5;

Note: The light sensor of the light is below the power indicator light of the middle compartment panel. If you need to decorate the vehicle body, do not cover it, otherwise it will affect the automatic adjustment of the brightness of the light.

A: Segway-Ninebot has 16 years of safety technology and data accumulation in the field of balanced vehicles. Ninebot S has passed more than 50 rigorous professional tests, such as: through seismic reliability testing, suspension performance testing, etc. , and then improve the safety and security, but also need you to improve the sense of safe driving, wear protective gear after riding, to avoid people and cars in the mixed flow area and driving lanes.

A: Ninebot S waterproof rating is IP54, not completely waterproof. For your personal safety, it is forbidden to ride in bad weather such as rain or snow.

A: Hello, Ninebot S does not have anti-theft and positioning functions, Segway-Ninebot APP only has a vehicle lock function, if the other person tries to move or drive after the vehicle is locked, the vehicle will start shaking and Alarming. However, given the small size of the vehicle, it is easy for the thieves to take it away. The vehicle lock function provided in the APP does not really prevent theft. The best way is to keep it within your range.

A: Hello, if the vehicle does not have a password, any mobile phone equipped with Segway-Ninebot software can be connected. It is recommended that you set a password in a timely manner to prevent other people from connecting freely.

Set Password Method: Open the App main page - click on the upper right corner - Other Settings - Password Settings.

A: Please remember your Bluetooth password. If you forget the Bluetooth password, please turn the vehicle off, press the power button, and hear two consecutive beeps, and clear the password after shut down.

A: Hello, when you receive a new vehicle, you need to connect the vehicle to the Segway-Ninebot APP to activate the vehicle and ride it 1km after the new tutorial training (please check the product instructions manual in detail). If you still have doubts, please contact the after-sales service.

A: You can download the Segway-Ninebot APP from the manual, the prompt card or the side of the body lever to scan the QR code. Support Android & iOS platform, Android mobile phone needs to upgrade the system to Android 4.3 or above, and the mobile phone Bluetooth must be Bluetooth 4.0 or above. I-phones need to be upgraded to iOS 7.0 or later. And the mobile phone Bluetooth must be Bluetooth 4.0 or above.

A: In the process of updating the firmware, the mobile app needs to download the firmware that needs to be updated from the network server first, and then update it. If the mobile phone network is unstable or the mobile phone is too far away from the vehicle during the firmware update, the update may fail. Please try a few more times. And keep the app from reverting to the background program when updating the firmware version.

A: 1) Hello, if this happens, please put the vehicle up and shake the wheel hub motor to confirm whether it is loose or abnormal. If this is the case, please repair it and replace the wheel hub motor.

2) Check the tire pressure. If there is no air, it will cause the hub decorative shell to squeak abnormally, or lock the decorative shell screws.

A: Hello, there are several reasons for this.

1) when the vehicle accelerates towards the most high speed or speed limit, it will appear backward and accompanied by alarm. This is a design for driver safety. It is a normal phenomenon. At this point, don't panic. Just slow down slowly. (if you feel that the vehicle is starting to turn back at a very slow speed, make sure that the vehicle has opened the "speed limit mode", and the method is to check if the "speed limit" sign on the vehicle panel is bright;

2) the vehicle is not activated, the un-activated vehicle will alarm when the vehicle is riding. At the same time, the "speed limit" sign on the vehicle is open, and the slow speed will also appear in the back.

3) if the above unresolved words are checked, the remaining capacity of the vehicle body will be changed at different amplitudes in the condition of less than 30% of the power consumption. This phenomenon is a normal phenomenon.

A: Hello, please prepare the 4mm inner hexagon Allen key to re-lock the two screws in front of the Knee control bar (when you receive the new vehicle you should screwed the two screws ).

A: Hello, When the tread on the tire is worn out, you can hardly see it or even you can see the cord ply inside the tire rubber, you need to change the tire as soon as possible.

A: Hello, when the vehicle is running at high speed, sometimes it will generate resonance in about a moment (1s-2s). Vibration is a normal phenomenon. If there is a Vibration for a long time, you can try app to connect the vehicle to adjust the riding sensitivity to solve this problem. If not solved, please call after-sales service support for repair.

A: Hello, the backward tilt alarm is to prevent you from balancing the ride (the turn of the Ninebot S and the normal turning direction is opposite) or the backward speed is too fast (the backward speed is too fast because there is no danger in the rear view). If there is an alarm, please terminate both actions immediately.

A: Hello. There are several reasons for this situation:

1) When the vehicle accelerates rapidly during riding, the output power of the vehicle has reached the limit, and the required torque for balancing is unable to output again.

2) After the vehicle is about to reach the speed limit, the vehicle will be reminded to slow down, the rider will continue to accelerate without slowing down, and the vehicle will have backward tilt due to tension.

3) The metal edge of the wet elevator room and the excessively high deceleration belt are liable to cause the tire to slip and the vehicle to lose balance.

4) New riders can easily fall down when riding in a bad road. (When you pass through the pit, you need to paint slightly, allowing your knees to be cushioning and keeping the vehicle at about the same speed as walking.)

If it is not the above four situations, please contact the after sales for solution.

A: Hello, low temperature will cause the endurance and power down of our vehicle. For example, when the temperature is 25 degrees, the output power of the battery will be 100%. When the temperature is 0 degrees, the continuous discharge power of the battery is only about 80% of that at 25 degrees centigrade. When riding in a low temperature environment, it is recommended to slow down, do not rush to accelerate or over-speed, and pay attention to the change of remaining mileage.

A: Hello, this may be the reason because of following conditions

1) The road surface is not flat;

2) The vehicle is equipped with additional accessories.

Causes the vehicle's balance point to drift forward or backward (temperature high or low may also cause the balance point to drift), please connect the Segway-Ninebot APP to adjust the assistance mode balance point in the sensor settings to reduce or solve the problem you encountered, If you still have doubts, please contact with after-sales service support for repair.

A: It is normal. When you lift it up and then put it down, the function of maintaining balance is to have certain boundary conditions. It must be roughly vertical to balance, and it will not automatically balance when it falls down; and if the speed is too fast or too slow, this phenomenon may occur occasionally. The reason is that the vehicle does not detected the gravity edge signal from lifting to drop it down, and it is impossible to judge whether it is lifted or drop it down. So occasionally the balance delay is normal. In this case, you need to put the car and step on the pedal or turn it On & Off again.

A: Hello, When the vehicle is turned On, lifted the vehicle, and the tire rotates. This may be due to three reasons:

1) In the power-on state, the Ninebot S self-test is not accurate, and in the state of being lifted cannot be recognized. You can try to turn the On and Off the vehicle again to see if the problem is solved.

2) It may also be that the lifting and drop down movement is too soft and too fast, so that the vehicle is not detected to be lifted or put down, the customer needs to turn off the machine or put down to test the vehicle. Whether to solve the problem;

3) The vehicle foot switch didn’t not spring back or at the station mode.

If the above three situations occur frequently, please contact the after-sales service support for testing.

A: Please follow up the following methods to check:

1) Confirm that the connection between the foot control and the vehicle body is not loose;

2) Make sure that the vehicle has been successfully activated and is not in the speed limit mode; (Set the speed limit mode: the speed limit mode is in the lower left corner of the main interface of the app, and you can also see if the speed limit indicator is always on the cabin display panel. Long light means open)

3) Confirm that the vehicle firmware is up to date;

4) Open the vehicle's settings page and check if “Steering Sensitivity” is set to “Auto” mode in “Sensor Settings”.

If using all the above method still cannot be solved, you need to contact the after-sales service for testing.

A: There may be a problem with the vehicle body balance sensor. It needs to be re-calibrated. There are two methods of calibration:

1) Connect the vehicle with the mobile app, and there is a “attitude sensor calibration” function in “Settings” - “Sensor Settings”. Click this function and follow the prompts to perform sensor calibration (recommended to use this method for calibration and re-calibration);

2) Put the vehicle upside down, the foaming legs should be on the ground, and gently support the vehicle body with hand. Press the power button to turn it on, wait for 2-3 seconds to hear a “DIDI”beep, and then you will hear two “DIDI” beeps. After hearing the 2 beep its is Proved that calibration is successful(note that this is the calibration test reserved by the factory for factory testing, which can only be used if the it can not be calibrated by the mobile app). If the calibration problem is still unable to solve, we need to contact MI after-sale service support for solution.

A: Hello, there are several reasons for this:

1) When the vehicle accelerates smoothly to the highest speed or speed limit, There will appear a Backward tilt and accompanied by an beep sound. This is a design for the safety of the driver. It is normal. Don't panic at this time. Just slow down and there will be no alarm and backward tilt (If you feel that the vehicle has started to lean back when the speed is very slow, please confirm whether the vehicle has turned on the “speed limit mode”. The confirmation method is to check if the “speed limit” flag on the vehicle panel is bright;)

2) The vehicle is not activated. The vehicle in the inactive state will intermittently give“DIDI” alarm when the vehicle is in riding state . At the same time, the “speed limit” sign on the vehicle is open. At this time, the slow speed will also appear the lean backward.

3) If using the above method still cannot solved the problem, check the remaining power of the vehicle. Vehicle capacity will be changed at different amplitudes in the condition of less than 30% of the power consumption. This phenomenon is a normal phenomenon.