Mi True Wireless Earbuds Basic 2

 

 

Frequently ask question

1.Q：How to clear the pairing record of Mi True Wireless Earbuds Basic 2 and other devices？

A：Take the earbuds out of the charging case, and when the earphone is off, long press the left and right multifunction buttons of the earphone for about 10 seconds. The red and white light flashes alternately for 3 times and then goes out. The pairing record will be cleared.

2.Q：How to reset Mi True Wireless Earbuds Basic 2？

A：Take the earphone out of the charging case, and when the earphone is in off state, long press the left and right multifunction buttons of the earphone respectively for about 15 seconds, and release them after the indicator light alternately flashes red and white for the second time. At this time, the earphone reset is completed.

3.Q：How finish series connection of left and right earbuds？

A：The reset process includes clearing the left and right headphone series connection records and the headphone pairing with the device.

How to series connect: After the earphone is reset, the left and right earphones will be switched on at the same time (within 20 seconds), and the earphone will finish series connection automatically. After successful connection, the white indicator light of the left or right earphone will flash slowly, and the indicator light of the other earphone will be turned off. Once the left and right earphones have been connected in series, the earphone will be connected again automatically.

4.Q：Does Mi True Wireless Earbuds Basic 2 support to connect to multiple phones at the same time？

A：Not support.

5.Q：Will Mi True Wireless Earbuds Basic 2 automatically shut down if it is disconnected for a long time？

A：If you don't operate the earphone, and the earbuds disconnected for a long time,the earphone will automatically shut down after 5 minutes.

6.Q：How to use MI True Wireless Earbuds Basic 2 to answer a second call and switch calls?

A：When the mobile phone calls, press any of the headset multi-function buttons to make a call. If there is a new call during the call, press the multi-function button to keep the previous call and make a second call. Press the multi-function button twice continuously to switch the two calls.

7.Q：How to switch between Earbuds and mobile phone with MI True Wireless Earbuds Basic 2 during a phone call?

A：Long press any multifunction button of earphone for about 1 second to switch between earphone and phone handset in call state.

8.Q：How to turn on/off mute during a phone call with MI True Wireless Earbuds Basic 2?

A：During a call, press any headset multi-function button twice to turn on mute mode, and then press the multi-function button twice to turn off mute mode.

9.Q：How does Mi True Wireless Earbuds Basic 2 turn off game mode？

A：Mi True Wireless Earbuds Basic 2 doesn’t support game mode.

10.Q：Does Mi True Wireless Earbuds Basic 2 wupport volume adjustment？

A：Mi True Wireless Earbuds Basic 2 doesn’t support volume adjustment，volume shoud be adjusted in the device.

 

11.Q：Will Mi True Wireless Earbuds Basic 2 announce the contact name when the phone calls?

A：Mi True Wireless Earbuds Basic 2 will only ring the bell when calling, and will not broadcast the name and phone number of the caller.

 

12.Q：Does Mi True Wireless Earbuds Basic 2 support to connect to Mi Smart Band or other bluetooth band？

A：Not support, because both the headset and the Bluetooth band belong to the receiving terminal.

13.Q：Does the mobile phone support to display the battery of MI True Wireless Earbuds Basic 2?

A：Apple phones and most Android phones can display the battery level of the headphone. You can check the battery level of the headphone in the notification bar, which shows the battery level of the main headphone.

14.Q：Is MI True Wireless Earbuds Basic 2 stable when talking, listening to music or playing games?

A：The connection is stable.If the use environment has a large number of WiFi, 4G signals, high-power appliances and other interference, there may be a stuttering, intermittent situation.

 

15.Q：Why is Mi True Wireless Earbuds Basic 2 still connected to the phone when the Earbuds are in the charging case?

A：The power off function cannot be activated when the headphones are put into the charging box without power. Therefore, the headphones are still connected to the mobile phone when the charging box is without power. Please pay attention to the timely charging of the charging box.

 

Troubleshooting

1.Q：MI True Wireless Earbuds Basic 2 can be searched on the device, but what should we do if it cannot be connected?

A：If the device can search MI True Wireless Earbuds Basic 2 but cannot connect, it may be the device's Bluetooth data is abnormal. Try to delete the previous connection record at the device end, restart the device, and then try to connect with the device.

2.Q：How to deal with the prompts of wrong PIN code or paired password when the device is connected to the headset?

A：You can try to enter "0000". If it is still wrong, it may be the abnormal Bluetooth data on the device side. Try to delete the previous connection record on the device side, restart the device, and then try to pair the connection again.

3.Q：What if the sound is intermittent or noisy when using MI True Wireless Earbuds Basic 2?

A：1. It may be because the battery of the phone or earphone is low, please observe it after full charge;

2. If the distance between the mobile phone and the earphone or between the two earphones is too far or there is an object blocking the signal (such as wall), there may be a problem of intermittent sound or noise. Put the mobile phone and the earphone or the two earphones close to avoid the signal being blocked;

3, there may be signal interference in the use environment, you can try to compare this phenomenon in other use environment;

4. Reset the headset, delete the connection record of the mobile phone, restart the mobile phone and then pair it for use. If there is still discontinuous sound, replace it with other mobile phones for testing.

4.Q：How to use Mi True Wireless Earbuds Basic 2 when making phone calls or listening to music?

A：1. First, determine whether the volume of the mobile phone is adjusted too low. If the volume is normal, enter the "Bluetooth Settings" of the mobile phone to check whether the "Mobile Audio" and "Media Audio" of the connected device.

2. Reset the headset, restart the phone and then connect to see if there is sound. If it is still silent, connect to other phones for a test.

5.Q：Why doesn't MI True Wireless Earbuds Basic 2 display the quantity of electricity or the quantity of electricity is inaccurately?

A：Not all mobile phones support the function of displaying battery level in the notification bar. If the mobile phone doesn't support this function, the battery level cannot be displayed.The electric quantity displayed on the notification bar of the mobile phone cannot be very accurate. Please refer to the headphone battery indicator light and headphone prompt tone.

6.Q：Why Mi True Wireless Earbuds Basic 2 makes sound when connected to a mobile phone, but not have sound when listening to music?

A：Enter the Bluetooth Settings of the phone -> and click Mi True Wireless Earbuds Basic 2-> turn on the option of "Media Audio". When this option is off, it will be silent when listening to music or watching videos.

7.Q：What should I do if the sound of the left and right earbuds is not sync?

A：1. Turn off the headset and restart it to test whether the sound of the left and right headsets is synchronized.

2. Reset the headset. After resetting, reconnect the headset and test whether the sound of the left and right headsets is synchronized.