MI Robot Vacuum-Mop FAQ
Q: 1.Vacuum-mop does not turn on
A: Battery level is low. Recharge the vacuum-mop at the charging dock, then try again. The ambient temperature is too low (below 0°C) or too high (above 50°C). The operating temperature of the vacuum-mop is 0°C to 40°C.
Q: 2.Vacuum-mop does not recharge
A: The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly. Poor contact. Clean the charging contacts of the charging dock and the vacuum-mop.
Q: 3.Vacuum-mop does not return to charging dock
A: There are too many obstructions around the charging dock. Place the charging dock in a more open area. Please clean the dock's signaling area.
Q: 4.Vacuum-mop is malfunctioning
A: Turn of the vacuum-mop and then reactivate it.
Q: 5.Vacuum-mop makes a strange noise
A: A foreign object might be caught in the brush, side brush, or one of the main wheels. Stop the vacuum-mop and remove any debris.
Q: 6.Vacuum-mop no longer cleans efficiently or leaves dust behind
A: The dust compartment is full. Please clean it. The filter is blocked. Please clean it. A foreign object is caught in the brush. Please clean it.
Q: 7.Vacuum-mop cannot connect to Wi-Fi
A: Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage. There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home app， then try reconnecting.
Q: 8.Vacuum-mop does not perform scheduled cleaning
A: Vacuum-mop has low battery. Scheduled cleaning will not start unless the vacuum-mop has at least 15% battery left.
Q: 9.Does leaving the vacuum-mop on the charging dock consume power if it's
already charged?
A: Leaving the vacuum-mop on the charging dock until it's fully charged consumes very little electricity and helps maintain optimal bax001Dery performance.
Q: 10.Does the vacuum-mop need to be fully charged for 16 hours the first three times it is used?
A: Lithium batteries do not suffer from memory effects, so it is not necessary to wait 16 hours after fully charging the vacuum-mop before using it.
Q: 11.No water comes out of the mopping module, or only a little bit comes out
A: Confirm that the water tank is filled with water, and clean the mop pad if necessary. Make sure the mop pad is installed correctly according to the user manual.
Q: 12.Too much water comes out of the mopping module
A: Make sure the water tank lid is securely closed.
Q: 13.Vacuum-mop doesn't resume cleaning after charging
A: Make sure the vacuum-mop is not set to Do Not Disturb mode, which will prevent it from resuming cleaning. The vacuum-mop does not resume cleaning when it is manually recharged or placed onto the charging dock.
Q: 14.Vacuum-mop doesn't return to charging dock after being moved
A: Moving the vacuum-mop may cause it to re-position itself or re-map its surroundings. If the vacuum-mop is too far from the charging dock, it might not be able to automatically return on its own, in which case you need to manually place the vacuum-mop onto the charging dock.
Does it help?
Yes
No