Mi Electric Toothbrush FAQ

A:Sound wave is also called high frequency vibration. High frequency vibration of sound wave will make the water in the mouth form countless small bubbles invisible to the naked eye and make them burst. This process will generate great energy. Tartar, plaque, calculus, etc. will be destroyed by the energy generated by this cavitation effect, and separated from the teeth, so as to achieve the effect of teeth cleaning.

 

 

A :Toothbrush handle/Power shaft protection cover, Color ring/Charging base/Brush head, Brush head protection cover/Instruction manual.

 

A :The dentist suggests to change brush head every three months.

 

A:1、A healthy brush head has better cleaning ability,

2、 long-term use of the toothbrush cleaning ability will decline, brush bristles with the use of time will gradually wear and easy to adhere to dental plaque;

3、After three months, the bristles will be deformed, and a large number of bacteria will breed easily when the bristles are deformed and damaged.

 

 

A :According to dentists, electric toothbrushes are recommended for people over the age of 14.

 

 

A :Yes.Mi Electric toothbrush can gently and effectively clean teeth, not only can brush the surface of the teeth more clean, at the same time, the flow of cleaning force can also clean the gap between the teeth, below the gum line and other oral dead areas, It can effectively prevent various oral problems during pregnancy, keep the teeth healthy.

 

A :Toothbrushes are generally available on orthodontists, but the brush head may wear out more quickly.When using Mi Electric toothbrush, make sure that the brush head is positioned at an Angle between the orthodontic and the gum line.Apply a little force and gently brush the tips of the longer bristles between the teeth for 2 seconds.Gently turn the handle of the toothbrush so that the bristles clean the gaps in the orthodontics.

 

A :Fillings and dentures should be clean in consultation with professional dentist.

 

 

A :It is recommended to use the standard charging base for charging. The charging base can connect computers, mobile power supply, USB power source adapter and other devices with USB ports.

 

A :It takes more than 12 hours to charge fully. In standard mode, brush your teeth twice one day for 2 minutes each time. It lasts for about 18 days after being fully charged.

 

A :The main body and the base of the toothbrush are IPX7 waterproof. You can rinse under the faucet directly after brushing.

 

A:1、When the toothbrush turnes on, press the pause button for longer than 30 seconds, and the toothbrush will shut down automatically,

2、 Switch gear from 1 to 3, and shut down after pause;

3、Power off automatically after brushing for 2 minutes or 2 and half minutes.

 

A :Mi Electric toothbrush supports to connect to "Mi Home App", which can be searched and downloaded from Xiaomi App Store or App Store.

 

A:The binding method is as follows:

1、 Turn on the bluetooth of the mobile phone, keep the toothbrush in the state of shutdown or pause, and put the toothbrush close to the mobile phone device.

2. Open the "My Device" page of APP and click "+" in the upper right corner of the page to add the device;After successful addition,this device can be found in the "My Device" list.

3、 Click "Scanning Equipment" and select "Mi Electric toothbrush".

4、 Confirm according to the operating button prompted by the mobile phone, click the toothbrush opening key for 3 seconds to bind the device.

The unbinding method is as follows:

Go to Settings - Delete device - Make sure to delete to unbind.

Mi Electric toothbrush is bound to the Xiaomi account instead of the phone. If you forget the account, you need to guide the user to find the Xiaomi account.

At present, the same account supports binding multiple toothbrushes, and the data of different toothbrushes are saved separately.Because the toothbrush is a personal hygiene product, the same toothbrush can only be bound by one account.

 

A:The synchronization method is as follows:

1、 After downloading Mi Home App, register mi account and log in. Click the device to enter in my device list,

2、 Close toothbrush to the phone, and refresh the drop-down page.

3、Complete synchronization.(After brushing one's teeth, the built-in sensor will collect data. It needs to wait for a few minutes before synchronizing the data and uploading the data to the App.

 

 

A :1、It may because that the brush head is not installed in place. Try to reinstall the brush head.

2、It may be that there is a foreign body before the brush head and brush handle, but it can be reinstalled after checking that there is no foreign body.

 

 

A :1、Check whether the bluetooth of the mobile phone is on or not. You can try to reset the bluetooth of the mobile phone.

2、The distance between mobile phone and toothbrush is far, and it is not within the range of Bluetooth search.

3、 The toothbrush is in vibration and cannot be connected during use.Mi Electric toothbrush uses a low-power Bluetooth design, which allows you to search for connections when the toothbrush is turned off, charged and paused.

 

A:It is recommended to use the brush head in the standard configuration of the toothbrush. The use of non-original brush head may make it impossible to remove. Besides, it is also necessary to pay attention to the direction of installation.

 

A:If the charging indicator flashes in red after 12 hours of charging, long press the power button for 12 seconds to reset. If it cannot be restored to normal, the user can be guided to conduct after-sales inspection.

 

A :It may be caused by low battery. It needs to be charged after activation (charging for 30 minutes is the way of activation). If there is any reaction after 30 minutes, it can be used normally after 12 hours of continuous charging.When convenient, use APP to connect toothbrush for firmware upgrade.If the charging is still unresponsive, the customer is advised to apply for after-sales testing.

 

A :You can long press the power button for 12 seconds to reset the toothbrush. If it still cannot be used, you can apply for after-sales inspection.

 

A:1、 Please confirm whether the charging is normal. After 12 hours of charging, the blue and green light will always be on,

2、In standard mode, brush your teeth twice a day for 2 minutes each time (brush until the toothbrush is automatically turned off) and after charging fully,It can be used for 18 days with full power (it may be different depending on the brushing condition, it can be used for 10 days in general).

3、If the battery drains still fast, you can apply for after-sales inspection.

 

A:1、You can exit the App first and reset the toothbrush by pressing the on key for 12 seconds when the device is off. If it still cannot be fully charged, you can apply for after-sales inspection.

2、If the App's power display is inaccurate, you can try to reconnect the Bluetooth and synchronize the data.

 

A:1、When using the toothbrush for the first time, it will prompt "synchronization data error" if you brush your teeth first and then bind the synchronization data (it is suggested that the user should pair, then teeth first and synchronize the data at last when using the toothbrush),

2、 Synchronize up to 3 sets of data a day,

3、 Do not save the brushing data when the brushing time is less than 1 minute (not including personalized customization time). Since the mode can be switched within 15s, the brushing time can be recalculated.If the recalculation time is less than 1 minute and the data is not saved, it will be prompted that "there is no new brushing data.