Common problems

Question

Common problems

Accepted Answer

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Item
			Problem
			Reasons
			Solutions

1
			WiFi connection failed/Can't connect to Mi Home App
			1. The Internet is not good
			2. Non 2.4G band Wi-Fi
			3. Password has special characters
			1, Check whether the network is normal, the password can't have special characters
			2. Whether the host is in an area with strong Wi-Fi signal
			3. The host can only connect to 2.4G band Wi-Fi, and doesn't support 5G band Wi-Fi;
			4. Please make sure to open the location permission of Mi Home APP before the mobile phone connects network. Not open the permission will result in the network connection failure;
			5. If the network distribution still fails, please try to restart the host and router.

2
			Unable to charge
			1. Charging seat is abnormal
			2. Charging shrapnel is dirty
			3. There is no contact between the host and the charging base
			4. Host machine failure
			1. Check whether the charging seat and the charging pad of the host are dirty. If so, please clean them up;
			2. Make sure that the host and the charging base are in normal contact, and hear the voice of "start charging";
			3. The fault of the host machine needs after-sale detection and treatment

3
			Unable to recharge
			1. Charging seat is abnormal
			2. Not starting from the charging base
			3. There are too many obstacles near the charging base, which affect the signal
			4. The camera protective film is not torn off
			5. The light is bad
			6. The host machine skidded during cleaning
			7. Host machine failure
			1. Upgrade the firmware to the latest version.
			2. Ensure that the host machine is cleaned from the charging base;
			3. Ensure that the charging seat is placed according to the requirements, and there are no obstacles in the position of 0.5 meters or 1.5 meters in front. Please don't place the charging seat at the bottom of the furniture, and don't tilt it against the wall;
			4. Please tear off the camera protective film before using the host;
			5. Check whether the camera is dirty and keep the camera clean;
			6, Try to clean in a bright environment;
			7. If the above possibilities are excluded, please place the machine 2 meters in front of the charging point seat and press the refilling button. If the refilling cannot be done normally, the host will fail.

4
			Device not work
			The machine failed and needs specific detection
			1. Try to restart the host after shutting down.
			2. Try again after trying to restore factory Settings.

5
			Device is offline
			1. The Internet is not good
			2, The machine turned off after standby
			1. Upgrade the firmware to the latest version;
			2. Confirm whether the host has been shut down (if the charging base is not powered on, the host will shut down automatically for more than 2 hours);
			3, Check whether the network is normal;
			4. Confirm whether the host is in an area with strong Wi-Fi signal;
			5. Try to restart the host.

6
			Switch languages
			1, internal voice switch, the Chinese version device supports only "English" & "Chinese";The overseas version supports 7 languages
			2, APP display language switch
			1. The voice needs to enter the APP plug-in, and the robot can switch within the voice
			2. My -- Settings -- Switch language that APP displays

7
			Water tank closed
			1. The water tank is not installed in place
			2,Disinfectant damages to the water tank
			3. Water outlet is blocked
			4. Low water mode, slow water on the rag, resulting in the mistake of no water
			1. Confirm whether the water tank is installed in place;
			2. It takes some time for the water tank to fully soak the rag. Before mopping the floor, please wet the rag according to the instructions before using it.
			3. Do not add non-special cleaning liquid or disinfectant when using;
			4, please try to clean the water outlet at the bottom of the tank;

8
			Unable to use APP
			1. App loading problem
			2. The device offline
			1. Try to re-enter APP after exiting
			2. Check whether the sweeper is online, and reconnect to the Internet when offline.

9

Item	Problem	Reasons	Solutions
1	WiFi connection failed/Can't connect to Mi Home App	1. The Internet is not good 2. Non 2.4G band Wi-Fi 3. Password has special characters	1, Check whether the network is normal, the password can't have special characters 2. Whether the host is in an area with strong Wi-Fi signal 3. The host can only connect to 2.4G band Wi-Fi, and doesn't support 5G band Wi-Fi; 4. Please make sure to open the location permission of Mi Home APP before the mobile phone connects network. Not open the permission will result in the network connection failure; 5. If the network distribution still fails, please try to restart the host and router.
2	Unable to charge	1. Charging seat is abnormal 2. Charging shrapnel is dirty 3. There is no contact between the host and the charging base 4. Host machine failure	1. Check whether the charging seat and the charging pad of the host are dirty. If so, please clean them up; 2. Make sure that the host and the charging base are in normal contact, and hear the voice of "start charging"; 3. The fault of the host machine needs after-sale detection and treatment
3	Unable to recharge	1. Charging seat is abnormal 2. Not starting from the charging base 3. There are too many obstacles near the charging base, which affect the signal 4. The camera protective film is not torn off 5. The light is bad 6. The host machine skidded during cleaning 7. Host machine failure	1. Upgrade the firmware to the latest version. 2. Ensure that the host machine is cleaned from the charging base; 3. Ensure that the charging seat is placed according to the requirements, and there are no obstacles in the position of 0.5 meters or 1.5 meters in front. Please don't place the charging seat at the bottom of the furniture, and don't tilt it against the wall; 4. Please tear off the camera protective film before using the host; 5. Check whether the camera is dirty and keep the camera clean; 6, Try to clean in a bright environment; 7. If the above possibilities are excluded, please place the machine 2 meters in front of the charging point seat and press the refilling button. If the refilling cannot be done normally, the host will fail.
4	Device not work	The machine failed and needs specific detection	1. Try to restart the host after shutting down. 2. Try again after trying to restore factory Settings.
5	Device is offline	1. The Internet is not good 2, The machine turned off after standby	1. Upgrade the firmware to the latest version; 2. Confirm whether the host has been shut down (if the charging base is not powered on, the host will shut down automatically for more than 2 hours); 3, Check whether the network is normal; 4. Confirm whether the host is in an area with strong Wi-Fi signal; 5. Try to restart the host.
6	Switch languages	1, internal voice switch, the Chinese version device supports only "English" & "Chinese";The overseas version supports 7 languages 2, APP display language switch	1. The voice needs to enter the APP plug-in, and the robot can switch within the voice 2. My -- Settings -- Switch language that APP displays
7	Water tank closed	1. The water tank is not installed in place 2,Disinfectant damages to the water tank 3. Water outlet is blocked 4. Low water mode, slow water on the rag, resulting in the mistake of no water	1. Confirm whether the water tank is installed in place; 2. It takes some time for the water tank to fully soak the rag. Before mopping the floor, please wet the rag according to the instructions before using it. 3. Do not add non-special cleaning liquid or disinfectant when using; 4, please try to clean the water outlet at the bottom of the tank;
8	Unable to use APP	1. App loading problem 2. The device offline	1. Try to re-enter APP after exiting 2. Check whether the sweeper is online, and reconnect to the Internet when offline.
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