The screen of phone is black during the calls and won't light up
Solutions:
If the black screen fails to light up during the calls, it is recommended to try the following steps to solve the issue:
1. Whether there are foreign objects (such as some mobile phone film, etc.) blocking the distance sensor. That is, above the mobile phone screen, check the position of the film and whether it blocks the distance sensor.
2. Update the mobile phone system to the latest version.
3. Re-calibrate the distance sensor: open the dialing interface, enter *#*#64663#*#*, select "distance sensor test", and then calibrate according to the prompt.
If the above methods fail to work, it is recommended to apply for after-sales testing.
If the black screen fails to light up during the calls, it is recommended to try the following steps to solve the issue:
1. Whether there are foreign objects (such as some mobile phone film, etc.) blocking the distance sensor. That is, above the mobile phone screen, check the position of the film and whether it blocks the distance sensor.
2. Update the mobile phone system to the latest version.
3. Re-calibrate the distance sensor: open the dialing interface, enter *#*#64663#*#*, select "distance sensor test", and then calibrate according to the prompt.
If the above methods fail to work, it is recommended to apply for after-sales testing.
Does it help?
Yes
No