Redmi Smart Band Pro FAQ

Overview
1.Q：What are the features of Redmi Smart Band Pro？
A 1.4-inch high-definition square screen with a resolution of 194x368 adopted to display a clear and exquisite display. The touch and slide are sensitive and smooth.
2. The band has simple and lively appearance design, designed with personalized dial, is suitable for all kinds of scenes.
3. Support a variety of mainstream sports mode of the whole movement data tracking, it is the best choice for entry-level sports enthusiasts.
4. Comprehensive health tracking, support heart rate monitoring function, help to have a deeper understanding of body, escort for a healthy life.
5. Super long standby time, 200mAh battery capacity, to meet the premise of daily exercise, health monitoring, ultra-long standby more than 14 days, if the low-intensity use mode, that is, turn off continuous heart rate monitoring, blood oxygen, pressure and sleep and other health functions, can be ultra-long standby about 20 days.
 2.Q：What material is the Redmi Smart Band Pro strap made of?
A: The strap is made of TPU, which is light and comfortable to wear and supports quick removal.
 3.Q：What is the waterproof grade of Redmi Smart Band Pro?
A: The waterproof grade of Redmi Smart Band Pro is 5ATM, which applied for water activities in shallow water such as swimming pool and beach swimming. It is not suitable for sauna, hot spring and other high humidity and high temperature scenes, nor is it suitable for diving, diving, surfing and other wading activities and deep-water activities facing high-speed water flow.
Note: 50m waterproof refers to the waterproof depth of the band under the standard conditions. This condition means that the band has a certain water resistance pressure under the static state. The compressive value is obtained from the value of atmospheric pressure, but not under water.
 4. Q: What is the standard configuration of Redmi Smart Band Pro? What colors are there?
A: Redmi Smart Band Pro regular edition is equipped with band body x 1, contact charging base x 1 and product manual x 1. At present, there is only black color.
 APP Usage Related
 1.Q：What device bindings does Redmi Smart Band Pro support? Does IOS support?
A: Redmi Smart Band Pro needs be bound through Mi Fitness app in Android, bound to Mi Fitness Lite app in IOS system, which can be searched and downloaded in the app store.
 2.Q：How to unbind Redmi Smart Band Pro?
A: 1. Open the app and click other settings in home page> unbind.
It will be automatically released from the factory after unbinding, the watch will return to factory settings and all data will be cleared.
 3.Q：Can Mi Fitness App bind multiple Redmi Smart Band Pros?
A：Mi Fitness App can bind multiple bands. Under the same account, 5-10 bands can be bound, but only one band can be used.
 4.Q: How to switch Mi Fitness APP to other bands?
A: Mi Fitness APP, go to Profile- Manage, select the band.
 5.Q: What account does Mi Fitness App support to log in?
A: Currently, Mi Fitness App only supports Mi account login.
 Function and use
 1. Q: How does Redmi Smart Band Pro turn on, shut down and restart?
A: Power-on: In the shutdown state, plug in the charging base and turn on to enter the band home page.
Shutdown:
The device does not support manual shutdown.
Restart:
In the power on state, click Settings > System >Reboot.
 2.Q：How does the Redmi Smart Band Pro last? How long can it be fully charged?
A： It takes about 2 hours to fully charge the Redmi Smart Band Pro. It can last up to 14 days under normal use while up to 20 hours of battery life under light use.
 3.Q： What is the capacity of the Redmi Smart Band Pro battery? How to charge?
A: The battery capacity of Redmi Smart Band Pro is 200mAh.
The charging mode is as follows:
1. The band is placed on the charging base, so that the charging contact on the back of the band is fully fitted with the metal contact on the charging base.
2. Connect the other end of charging stand to USB-A charger (output voltage is 5V, output current is ≥ 0.5A).
If the power of the band is less than 10%, it will prompt to connect the charger for charging. during the charging process, there will be a charging prompt.
Note:
1. If the band cannot be turned on after being placed for a long time, the charging icon will be displayed only after recharging for about 1 minute when it is used again.
2. Before charging, please wipe the charging contact of band to avoid residual sweat or moisture.
4. Q: What are the functions of the Redmi Smart Band Pro control panel?
A: Redmi Smart Band Pro slides up the bottom edge of the home page of the dial to access the control panel.
The meanings are as follows:
Flashlight, wrist up, alarm application, do not disturb mode, screen always on for 5 minutes, system settings.
 5.Q：How does Redmi Smart Band Pro measure and check heart rate？
A：Heart rate is the number of heart beats per minute. Redmi Smart Band Pro uses photoelectric volume tracing technology to measure heart rate and show the heart rate value. Redmi Smart Band Pro enable by default for 30 minutes/once time continuous heart rate monitoring, which can monitor personal heart rate. Self-setting for 5 minutes / 10 minutes / 30 minutes / once per second monitoring.
How to view heart rate:
1）When the band is turned on continuous heart rate monitoring, enter the band application list, open the heart rate application or slide left and right on the main page of the band to enter the heart rate card module, at this time the heart rate is real-time display state, enter to view, some dials can display the heart rate and other data in real time.
(2) The band is closed continuous heart rate monitoring, open the heart rate application or slide left and right in the main page of the band to enter the heart rate card, click single measurement, choose to exit or re-measure after the measurement is completed.
Drag down the heart rate function page to view the heart rate interval, average heart rate, resting heart rate, highest/lowest heart rate. Please make sure the front of the band facing upward and the heart rate detection area fits on wrist when testing heart rate, it is better to lightly press the surface of the band to increase the fit with wrist.
 6. Q：Does Redmi Smart Band Pro support sleep monitoring?
A: Sleep monitoring function is supported by default (no switch item is provided), after wearing the band to sleep, and it can monitor the time to fall asleep, waking up time and duration. At the same time, the APP side provides a high-precision monitoring settings item, which can track the distribution of rapid eye movement period of sleep after opening (open in Mi Fitness APP-Profile-Device-More Settings-Health Monitoring-Sleep Settings)
Sleep data type: Sleep data type includes night sleep score, sleep quality evaluation, and related recommendations.
Sleep data view ways：
1. Slide the band side to the sleep card on the home page of the band face to check the sleep score and sleep quality of the last night.
2. Click Sleep App in the app list to view the sleep data of the day.
3. After the band connected to the mobile phone and synchronizes the data, click Sleep in the data section of Mi Fitness APP to view the historical sleep data, including day, week, month and year. Look at the sleep period of day.
Note:
1. There is a delay in the generation of sleep report. The sleep function is turned on immediately after waking up, and there may be no sleep report.
2. The band only keeps the sleep data of last night. Please timely synchronize the data to Mi Fitness APP to avoid data loss.
 7. Q: Does Redmi Smart Band Pro support nap monitoring?
A: Yes. Less than 3 hours of sleep are sporadic naps
 8. Q：How does Redmi Smart Band Pro turn on the sport mode？
A：1. Click the Sports app on the band to enter the sports page, then select the sports, and click GO to start sports.
2. Display the exercise data page after the exercise begins.
3. During the exercise, click the power button to pause the exercise, and then choose to end or continue the exercise.
Note: If the exercise time is too short, the end of the exercise will prompt "this exercise time is too short, no data will be recorded", it will not save the exercise data.
 9. Q：Does Redmi Smart Band Pro support find phone/find band function？
A：Redmi Smart Band Pro support find phone function，doesn't support find band function in the phone terminal. In the state of Bluetooth connection between the mobile phone and the band, if the mobile phone cannot be found, use the function of the band to find the mobile phone.
Click the app list or the phone icon in the control panel, and the phone will ring or vibrate. Click the search phone page again to end the search status.
Note: If the Bluetooth is not connected, find phone function is not available.
 10. Q: What are the Redmi Smart Band Pro sports modes?
A: The regular sports modes of Redmi Smart Band Pro are currently outdoor running, indoor running, indoor cycling, outdoor cycling, walking, hiking, cross-country, free training, hiking, pool swimming, indoor cycling, elliptical, rowing machine, rope skipping, high intensity intervals, yoga, and badminton. In addition, it supports 100 extended sports, which can be added directly on the device.
 11. Q：How does Redmi Smart Band Pro set alarm？
A：Redmi Smart Band Pro supports alarm function, alarm reminder by vibration reminder, support to set multiple alarm and repeat alarm.
Set the alarm as follows:
The alarm settings need to be done in the APP side - Profile - More Settings - Alarm. Creating, editing and deleting the alarm will be supported.
 12.Q：How to set up "Do Not Disturb" mode?
A： After do not disturb mode is enabled, such as no vibration reminder of incoming call and application notification. However, the system prompts, such as low battery, alarm clock, etc. will still vibrate to remind.
Setting method:
1. Slide into the control panel on the home page of the band and click the "Do Not Disturb" icon to open/close.
2. Band settings>Do not Disturb mode>Click on/off.
 13.Q：Does Redmi Smart Band Pro support APP notifications?
A：Yes, the band and the mobile phone are connected. After opening the APP notification on Mi Fitness APP, check the message notification on the band. The message notification is displayed in the form of list, without supporting folding or reply.
View message notifications:
1. Slide down the home page of the band dial and open the message panel to view the message notification or click the application list to view it.
2. After clicking the message to see details, the message list will no longer display the message.
Delete message notification: Slide down the home page of the band dial, open the Message panel, and click the Clear button at the bottom of the message list to clear all messages.
Note:
1. Messages that have not been read for more than 7 days will be automatically cleaned up.
2.Message only display text content, other formats cannot be displayed.
 14.Q：Does Redmi Smart Band Pro support incoming call alert?
A: Yes, when the band and phone are connected, the band will vibrate to alert when there is an incoming call on the phone, and display the number or name of the caller. How to turn on: Mi Fitness APP>Profile>Management>Caller Alert. Click the red phone icon on the band screen to reject the call. click Ring Mute to mute the phone call.
Note: 1. The name of the caller ID is consistent with that on the phone, unfamiliar caller ID shows the caller number. the phone address book contact caller shows the name deposited in the address book. (Need to get cell phone contacts permission)
2.If the Do Not Disturb mode is turned on and within the Do Not Disturb period, an incoming call alert will not be received.
 15. Q：What sport data can be viewed in Redmi Smart Band Pro？
A：Redmi Smart Band Pro each sports mode presents the most critical exercise data, taking outdoor running and outdoor riding behaviors as examples:
1. Outdoor running can display time, heart rate, mileage, pace, heat, stride frequency and total steps.
2. Outdoor cycling can display time, heart rate, distance, speed and heat.
Note: The data types displayed in the exercise are different for different exercise modes.
 16. Q: How to set the wrist lift screen on Redmi Smart Band Pro?
A: How to set: Mi Fitness APP>Profile>Other Settings>Wrist Raising Screen>Enable/Disable. there will be a time period option and a sensitivity option when the page is down.
 17. Q: How to adjust the brightness of the dial on Redmi Smart Band Pro?
A: The brightness of the band supports automatic adjustment, and set the brightness manually.
Automatic adjustment: Click the settings icon in the application list or control panel, enter the system settings > brightness adjustment option, the default is to turn on automatic brightness adjustment, the dial brightness will change according to the environment.
Manual adjustment: If turn off the automatic brightness adjustment, adjust the brightness manually. The dial brightness adjustment is divided into 5 levels, from 1 to 5 in increasing order of brightness.
Note: The option to adjust the brightness manually appears only after the automatic brightness adjustment is turned off.
 18. Q: Does it support to add multiple countries to my Redmi Smart Band Pro?
A: The band is not supported multiple countries.
 19. Q: Does the Redmi Smart Band Pro support phone function?
A: Redmi Smart Band Pro does not support phone function. It cannot make phone calls from the band side, and when the band is connected to the phone, the phone only supports hanging up the phone on the band when it calls.
 20. Q: What types of alerts are included in the Redmi Smart Band Pro?
A: Activity reminder, low battery reminder, activity target reminder, heart rate over limit reminder, message reminder, upgrade reminder, etc.
 21. Q: Does Redmi Smart Band Pro support Bluetooth to unlock phone?
A: The band supports unlocking phone function, which is currently only supported by Xiaomi phones with MIUI 12.
In the state of Bluetooth connection between the phone and the band, the band unlock is a one-to-one binding between the band and the phone, and the band can be used as an identity ID within a safe distance instead of entering the unlock password or pattern, which greatly improves the convenience of operation while ensuring security.
Setting method:
1.Mi Fitness APP>Home > Unlock cell phone > set the phone unlock password.
2.After the lock screen password is set, confirm the unlocking at the band end to bind successfully, and choose the unlocking distance (close, moderate, slightly far).
Unbinding: turn off the Bluetooth device unlock function in the phone system settings, take Xiaomi phone as an example: Phone Settings > Password, Privacy and Security > Bluetooth Device Unlock > Lock Screen Password Unlock > Close.
Note: At present, the unlock phone function needs to be used with MIUI12 and above Xiaomi phones, so if the model and system do not match, the APP will not show the [unlock phone] function entrance.
 Q&A
1. Q: What is the resting heart rate of the Redmi Smart Band Pro?
A: The resting heart rate, also known as the quiet heart rate, is the number of heartbeats per minute when being in an awake and inactive in a quiet state.
The best time to measure resting heart rate is in the morning after natural wakefulness in a resting state. The resting heart rate of adults is usually in the range of 50-100 beats per minute, and the resting heart rate of professional athletes is usually in the range of 40-60 beats per minute. Since the automatic measurement of the band may not be at the best time, it may result in the resting heart rate value not being displayed temporarily or the test value deviating from the actual one.
 2. Q: What is the heart rate interval of Redmi Smart Band Pro?
A: Heart rate interval refers to the range or level in which the current heart rate is compared to the maximum heart rate, reflecting the level of load the heart is under, and is usually used to measure a person's exercise intensity.
1. Heart rate interval refers to the range of heartbeats per minute and is calculated based on the percentage of the maximum heart rate value.
2. The maximum heart rate value of the band is automatically calculated, set in the Mi Fitness APP, set method: Mi Fitness APP > Personal Information > Heart Rate Interval > Close the automatic measurement > set the maximum heart rate value.
Heart rate interval has the following states.*
 

3. Q: What factors can affect the results of the band testing heart rate?
A：1.Non-standard wearing style, such as incomplete fit resulting in light leakage, arm swing and slight movement of the band on the skin. the band is worn too tight, arm elevation and fist clenching will affect blood circulation, which may also affect the heart rate signal.
2. The band is worn close to the joint position.
3.More sweat stains on the band.
The correct way to measure: lay the arm flat, relax and keep it still, while ensuring that the band is close to the arm.
Note: When worn correctly, individual differences such as skin color, hair, tattoos, and scars may also affect heart rate monitoring (due to dark skin color absorption of green light is greater, which may lead to the inability to monitor).
 4. Q：How to do if current heart rate is too high that measured by Redmi Smart Band Pro?
A：When the heart rate is too high, take a proper rest instead of excessive exercise. If the heart rate continues to be too high, it is recommended to consult medical personnel in time according to the real situation.
 5. Q: What is the number of words and bars of message alerts supported by Redmi Smart Band Pro?
A: 1. If the content of the message notification exceeds 140 characters, an ellipsis will be displayed at the end of the message.
2. The maximum number of notifications can be received is 20. If the number exceeds 20, the new messages will overwrite the previous ones.
 6. Q: Does Redmi Smart Band Pro support connecting to a heart rate band?
A: No, it does not support connecting to a heart rate band.
 7. Q: What are the ways to light up the screen of Redmi Smart Band Pro?
A: 1. When the screen is off, click the screen to light up the screen.
2. If the wrist lift to light up the screen, lift the wrist to light up the screen.
 8. Q: Does the Redmi Smart Band Pro support off-screen display (standby dial)?
A: Yes (off by default).
How to set it: Settings>Screen Off > Display>Enable. Turning on this feature will reduce the battery life of the band, and the wrist up screen will not work. After turn on, the band will enter the off-screen display state after the screen is automatically turned off.
In the off screen display state, lift wrist to exit the off screen display and light up the screen.
9.Q：How to check Redmi Smart Band Pro MAC address and SN？
A：1.Open path: Band settings>About>band info；
2. In the status of band is connected to phone，Mi Fitness App>Additional settings>About device>Device info.
 10.Q：Does the Redmi Smart Band Pro support power saving mode?
A: The Redmi Smart Band Pro does not have a dedicated power saving mode switch, but by turning off continuous heart rate monitoring, save energy and increase battery life.
 11.Q：What positioning system does Redmi Smart Band Pro use?
A： No, it doesn’t.
 12.Q: How to set the time on Redmi Smart Band Pro?
A: After the band and phone Bluetooth pairing and synchronizing data, the band will automatically synchronize the time of the phone system, no need to set it manually. If the time of the phone is modified, the band will be synchronized with the phone when it is connected.
 13.Q: What is the correct way to wear the Redmi Smart Band Pro?
A: The way: Wear the band to about one finger from the wrist bone and adjust the wrist strap loosely to ensure that the heart rate sensor can collect data properly. Do not wear it too tightly or too loosely, as this will affect the accuracy of the heart rate sampling.
 14. Q: Will the Redmi Smart Band Pro cause allergies?
A: The Redmi Smart Band Pro is made of professional health materials, and the parts of the device that often come into contact with the skin, such as the strap and the bottom bracket, have passed strict testing for allergenic harmful substances and meet the limits set by the national standard GB/T 26572. Due to individual differences, there may be a few people who may experience discomfort with specific materials. If feel skin discomfort when wearing, please stop wearing and consult a doctor.
It is recommended to follow the following guidelines: when exercising, do not wear it too loose or too tight to ensure that the band does not slide up and down on the wrist. for daily use, relax the strap slightly to ensure a comfortable experience of skin ventilation. After a long period of continuous wear, take off the band and let wrist rest for about half an hour. Wash and wipe the sweat from arm and strap after exercise, and dry it before wearing it.
 15.Q: Does the Redmi Smart Band Pro have the same monitoring effect on the left and right hands?
A: There may be a slight error between the left and right hand because in daily data monitoring or sports, it is impossible to ensure that the movements of the left and right hand are identical, and the data source of the algorithm monitoring relies on the movement and displacement of the wrist, so it is impossible to guarantee that the data monitoring effect is identical, but it will be within a relatively controllable error range and will not affect daily data or data performance during sports.
 16.Q: Does the Redmi Smart Band Pro support sports alerts?
A: When the band is in sports mode, such as outdoor running or outdoor walking, it will alert people with a vibration every 1km.
 17.Q: How long can the data on the Redmi Smart Band Pro be stored independently?
A: The data on the band can be stored for one week. After one week, the data will be deleted on a rolling basis, while the heart rate and pressure data will be kept for 30 days. Please connect and synchronize with phone to Mi Fitness APP in time. If the band is reset, the previous sports data on the band will be cleared, the data that has been synchronized to Mi Fitness APP will not be cleared.
Notes.
1.all sports need to meet the minimum sports record standard before it will be saved, otherwise it will not be saved.
2. Indoor running, indoor cycling, free training will save data to the sports record after the length of 3 minutes.
2.For outdoor running, outdoor walking, outdoor cycling, mountain climbing and cross-country, the distance over 100 meters is considered as valid data to be saved to the sports record.
 18.Q: How to delete sports data on Redmi Smart Band Pro?
A: The sports data on the band will be kept for one week, and will be deleted on a rolling basis after one week.
 19.Q: Does it support to set the Redmi Smart Band Pro to automatically pause during exercise?
A: Currently, only outdoor running, indoor running and walking support auto-pause (need to open in the sports settings). other sports need to click the pause button on the negative screen to enter pause during sports, and auto-pause is not supported at the moment.
 20.Q: Does the Redmi Smart Band Pro support automatic monitoring of sports start?
A: At present, only outdoor running, indoor running and walking support automatic monitoring start (need to open in the system settings - exercise settings).
Outdoor running and indoor running will take about 4 minutes to be recognized. walking will take about 6 minutes to be recognized. (The final exercise data will be integrated with the actual exercise data before the recognition starts)
 21.Q: How to check the Bluetooth connection status of Redmi Smart Band Pro?
A: Check the Bluetooth connection status by swiping right on the main dial of the band and entering the quick control panel.
22. Q: Does it support to install apps independently on Redmi Smart Band Pro?
A: No, it does not support standalone app installation.
 23. Q: Does the vibration intensity of Redmi Smart Band Pro support adjustment?
A: Yes, it can be adjusted by Device Settings>Vibration Settings>Standard/Enhanced, in two modes.
 24. Q: Can others search for the band when it is not around?
A: No, after the band is bound, the Bluetooth of the band will not be searched by others.
 25. Q：How to rebind the band if change the phone?
A：1. Restore the factory settings on the band, and then use the new phone to rebind it.
2. When the band is connected to the original phone, unbind it in Mi Fitness App, and then use the new phone to bind it.
 26. Q: What kinds of reminders does Redmi Smart Band Pro support?
A: There are vibration and full-screen brightness reminders for the band.
 27. Q: Can the band support be weared for swimming or bathing?
A: It can be worn in the shower, swimming pool and shallow swimming, but not in sauna and diving, or hot bath.
Note: It is not recommended to use the band in environments where the temperature varies a lot. In addition, the band should not be exposed to soap, shower gel, and some organic solvents.
 28. Q: How far away will the Redmi Smart Band Pro be from my phone when the Bluetooth is automatically disconnected?
A: The Bluetooth connection status between Redmi Smart Band Pro and cell phone is affected by the surrounding environment, generally speaking, the Bluetooth will be automatically disconnected when there is a normal obstruction, and the distance between the band and cell phone is 5-8 meters. Bluetooth will be disconnected automatically when the distance between the band and the phone is 3-5 meters. Specific to the actual use of performance shall prevail.
 29. Q: What data will be cleared when the band is restored to the factory?
A: All data will be cleared.
 30.Q: How to clean Redmi Smart Band Pro?
A: Wipe off sweat stains after exercise, and regularly wipe the band with a soft cloth and clean the dirt in the crevices.
Notes.
Please avoid exposing the band to substances that may cause dirt or damage, such as dust, sand, grease, hand soap, soapy water, cosmetics, salt water, pool water, perfume, insect repellent, detergent, sunscreen, adhesive, hair dye or other acidic or alkaline substance solvents.
 31.Q: Why can't use the remote photo function again after restarting the band?
A: Android phone users may lose the HID pairing of the band and phone after restarting/restoring the factory band, enter Profile > More Settings > Tools Settings > Photo Settings and set it to on to restore normal.
 32.Q: Why does the volume on the phone increase/decrease when click the photo button on the band?
A: The principle of this function is to call the phone volume key function, before using, need to ensure that the current phone volume key has the function of shutter to take pictures.
 33.Q: Why can't band control the phone to take pictures?
A: The remote control photo function is currently a laboratory function, and some cell phone models may have compatibility problems and cannot take photos remotely.
 34.Q: Why is there a big gap between band step count and other products?
A: Each manufacturer's step counting algorithm is different, there may be a slight difference, wear all products on the same hand for comparison, if the gap is still too large, it may be a hardware sensor problem, please contact the local after-sales service.
 38.Q: How to deal with upgrade failure?
A: At present, the upgrade failure will automatically restart and revert to the old version
 Troubleshooting
1. Q: The Redmi Smart Band Pro is not allowed to count steps?
A: The principle of step counting: the band has a built-in acceleration sensor, and the data detected by the acceleration sensor is then combined with algorithms and basic information about the human body, which is eventually transformed into step count information.
Pedometer accuracy, that is, the number of steps taken, there are many uncertainties will have a lot to do with each person's behavior habits, such as arm waving amplitude walking habits and more human activity scenarios (such as walking, car, driving, bathing, etc.), arm movements are more complex (such as keyboard tapping, moving the mouse, lifting and pulling objects, etc.).
 2. Q: Why sometimes there is no movement track or track loss after movement?
A: GPS track is not supported
 3. Q: Why does the motion track drift?
A: GPS drift refers to the gap between the actual position when using the GPS positioning of the cell phone, and there is a continuous track with a certain interval in the movement and the actual route. There are many factors affecting GPS, the surrounding tall buildings, complex terrain and complex electrical signal environment, bad weather conditions such as sandstorms, rainstorms, and other bad natural weather, etc.
 4. Q: Why is the movement did not produce movement data?
A: 1, Please confirm whether the band is normally kept on and whether the heart rate is normal.
2.After the movement is opened, whether the movement time or distance reaches the minimum standard of movement record.
3.It may be caused by improper wearing, heart rate is not properly monitored.
 5. Q: Why does the band still show the speed information after stopped exercising in sports mode?
A: Both the mileage and the speed during exercise are determined by time calculation, and the speed will stop only after 10 seconds of stopping the exercise.
 6. Q: How to do if Redmi Smart Band Pro is not charging?
A: Please follow the following methods to troubleshoot or check.
1. It is recommended to use a regular standard charging head for charging.
2. Check the metal contacts of the main body of the band and the metal contacts of the charging cable for stains, try wiping them with tissue paper, etc. (If rust is present, use a cotton swab or cotton cloth with alcohol to wipe) to ensure that the main body of the band and the charging cable do not have poor contact.
3, Take the band from the charging base and put it back, re-plug, replace the socket to try.
4. If the above checks are not effective, apply for after-sales testing.
 7. Q: Why does the Redmi Smart Band Pro display heart rate when worn on other objects?
A: The band is designed to analyze an individual's heart rate by collecting signals through an optical sensor. Due to the limitation of the sensor working principle itself, if the band is worn on other objects or when there is an obstruction in front of the heart rate sensor, the heart rate value may be measured if the heart rate sensor monitors the light signal change, so when the algorithm is compatible with the former signal, it will misjudge the latter signal, resulting in the calculated heart rate value.
 8. Q: Why can only a small amount of dials be stored on the band side?
A: Due to the large memory consumption of dials, the number of dials will be limited to ensure the operation rate of the band system.
 9. Q: How to do if the data synchronization between the phone and the band fails?
A：1.Refresh the page in Mi Fitness App and reconnect.
2.Close the phone Bluetooth and reopen it, reopen Mi Fitness App to connect.
3.Restart the band, restart the phone, reinstall Mi Fitness App and try it again.
 10. Q: How to do if the Redmi Smart Band Pro does not vibrate?
A：1.First of all, check whether the hand ring is turned on Do Not Disturb mode.
2.If it is not on, restart the band and set more alarms after the restart. If the screen of the band can display the alarm screen normally but the band does not vibrate at the time, apply for after-sales service.
 11. Q: How to do if Redmi Smart Band Pro is dead, has a black screen, or cannot be turned on?
A: 1. Connect the device to the charging base and charging cable and keep charging for more than 10 minutes.
2.When the device still can't turn on after charging, try to force reboot: tap the screen 15 times continuously, and then long press for 5 seconds.
3. If the device still cannot be turned on, apply for after-sales testing.
 12. Q: How to do if the Redmi Smart Band Pro system upgrade fails?
A: 1. If the app or the band prompts that the upgrade has failed, please try to restart the band and upgrade again.
2.Place the band on the charger, connect WiFi, and re-upgrade when the band power is greater than 30%.
3.Reset the band, re-pair it and try to upgrade again.
4.Try to replace other cell phones to re-bind to try to upgrade.
5.If can't turn on the phone after the upgrade failed, please contact the after-sales service for processing.
 13. Q: Does the Redmi Smart Band Pro smell bad after unpacking?
A: Redmi Smart Band Pro may have a slight odor when unpacked. Plastic products and packaging materials usually have some plastic odor due to their own materials and other factors, and the product is stored in the sealed space of the packaging for a period of time, the odor will gather and may be relatively obvious when unpacked, usually placed for a period of time, the smell will disappear naturally and will not affect the human body and functional use.
 14. Q: Mi Fitness App synchronization band failure how to do?
A: 1. Please check whether the cell phone APP version and the firmware version of the band is the latest, if not the latest first upgrade try.
2. please check the phone's network connection. If the phone Wi-Fi connection is disconnected, please try to reconnect. if the Wi-Fi connection is normal but still can't be synchronized, please use the traffic.
3. Check the connection status of the band and the phone, make sure the Bluetooth is connected normally, go to the APP and refresh it several times to try.
4. Restart the Bluetooth of cell phone and restart the cell phone band to try.
 15. Q: How to do if the Redmi Smart Band Pro heart rate measurement fails?
A: Turn off the continuous heart rate detection, click on the band heart rate, single measurement of heart rate, and check whether the bottom of the band lights up the green heart rate light when the band is measuring, if not, unbind and rebind or restart the band, if it is still invalid, apply for after-sales testing.
 16. Q: How to deal with errors in the time of Redmi Smart Band Pro?
A: If the time of the band is inconsistent with the time of the phone, connect to the Mi Fitness App to refresh the operation.
 17. Q: What if can't bindRedmi Smart Band Pro?
A: 1. Exit the app and turn off the Bluetooth switch, and try to reopen the binding.
2.If the band can't be find in Mi Fitness App, put band close to phone, or go to a place with less Bluetooth devices, and search again to add it.
3. if still can not search, check whether the phone Bluetooth settings in the band information, clear the Bluetooth pairing information of the band, and then enter the Mi Fitness App home page, re-add the device to Xiaomi cell phone for example: Settings > select band > cancel pairing, and then re-add binding.
4. Restart the band or phone, reset the band to change the environment to try.
 18. Q: How to do if the weather of Redmi Smart Band Pro is not updated?
A: The weather is usually updated once in 15 to 30 minutes, if find that the weather condition is not updated for a long time.
Please check as follows.
1.Please open Mi Fitness App and check whether the band is disconnected from the phone on the homepage.
2. Please check whether the weather synchronization is enabled in Mi Fitness App-Profile- More Settings.
 19. Q: What if the Redmi Smart Band Pro screen does not light up?
A: Please try the following operations:
1. It may be because the power of the band is insufficient, please connect the charging stand to check whether the power is sufficient.
2. Try to force restart: tap the screen for 15 times continuously, and then press and hold for 5 seconds to force the band to restart. After restarting, please check the software version of the band, please upgrade the band to the latest version.
 20. Q: How to do if the heart rate of Redmi Smart Band Pro is not measured correctly?
A：1.Incorrect wearing style will affect the heart rate signal measurement, such as light leakage due to incomplete fit, arm swing and slight movement of the band on the skin, etc. Wearing the band too tightly, raising the arm and making a fist will affect the blood circulation, which may also affect the heart rate inaccuracy.
2. Verify the wear aspect, wear the test needs to be a little tighter, to move the band up and down left and right can not slide shall prevail. Secondly, verify the position of the band, not at the wrist joint, which is prone to poor fit between the bottom of the band and the skin.
 21. Q: How to do if my Redmi Smart Band Pro is not sensitive when I lift my wrist?
A: Set the sensitivity to [Sensitive] in [APP-Profile-Device-More Settings-Wrist Raising Screen] and try again.
This function works by relying on the acceleration sensor inside the band. Tilt wrist to wake up the screen by flipping or lifting wrist. However, if the angle of wrist roll is too small and the speed is too slow, it may lead to the problem of not being able to light up the screen.
 22.Q: How to check if the Redmi Smart Band Pro app notifications are not alerted?
A: 1. Check whether the connection status of the band and the phone is normal, make sure the phone is paired and in Bluetooth connection status.
2. Check whether the Do Not Disturb mode is enabled on the band, and turn off Do Not Disturb mode.
3. check the Mi Fitness App correctly open the notification reading permission, if it is the latest Xiaomi phone system, open the permission: (advanced) settings - password, privacy and security - system security - special application permissions - notification rights - select "XiaoMi Fitness", try to close and reopen.
4.Check the current application information can be correctly displayed in the phone notification bar, if not, please open this application on the phone notification management rights, to the latest system of Xiaomi cell phone for example: Settings - notification and status bar - notification management - select the application settings to allow notification.
5. Check the Mi Fitness App to open the message notification of this application, set the way: Mi Fitness App - message notification - open message notification - select the application to open.
6. Reboot, reset the band, rebind.
iOS notification permission open method:
1.Phone settings - Bluetooth - exclamation mark behind the device - open the shared system notifications.
2.Settings-Notification-Display preview-change to always.
Note: When the phone is in the chatting interface, chat messages will not be pushed to the band.
 23.Q: Why does the band only vibrate but not light up when there is a new message alert?
A: This is a normal phenomenon, the band system has been upgraded to the latest version, and the strategy of message alert has been optimized. Taking into account the usual use of the message notification is more, will frequently trigger the bright screen, on the one hand, can have a certain impact on power consumption, on the other hand, is also an excessive disturbance. So updated the strategy of the message notification reminders, when the message comes, only vibrate, not actively light up the screen, the control of the view in itself, want to view the message, raise the wrist to light up the screen or manually light up the screen.
 24.Q: Why is the number of steps on the band inconsistent with the number of steps on Mi Fitness App?
A: It may be because the connection between the band and APP is disconnected and the step information is not synchronized in time, it can be synchronized after refreshed in Mi Fitness App.
 25.Q: Why equal stripes on the screen at certain angles?
A: Redmi Smart Band Pro uses AMOLED screen, there is a very thin film in the polarizer stack, the thinner the film, the thinner the film shrinks in the direction perpendicular to the stretching direction when it is extended, and the tendon-like traces are left after it is laminated with the substrate, this phenomenon is inevitable, please feel free to use it.
 26.Q: How to do ifRedmi Smart Band Pro is successfully bound but not connected?
A：1.First of all, make sure the band is fully charged.
2.The band's flight mode must be closed, the band dial page, slide up the screen to see if the flight mode icon is closed.
3.Theck the connection status of Mi Fitness App, if it is disconnected, click to reconnect.
4.End the process of Mi Fitness App, restart the phone Bluetooth, restart the phone or band, try to refresh the connection in APP.
5.Rlease try to restore the band to factory, and then click connect in the APP home page, when the band and APP interface appears the same pairing code, click pairing.
6. If still can't solve it, please clear the Bluetooth pairing with the band in the Bluetooth settings of phone, and restore the band to factory settings, and then re-enter the binding process.
 27.Q: Redmi Smart Band Pro has been paired successfully, how to do if the binding account fails?
A: It is possible that the network connection of phone is abnormal, please check the network connection of phone. If the Wi-Fi connection is disconnected, please try to reconnect. if the Wi-Fi connection is normal but still can't bind, please use traffic.
 28.Q: How to do if the screen of Redmi Smart Band Pro cannot be swiped?
A: 1. Go to System Settings - System Operation and restart the handheld ring.
2. Try to restore the factory settings.
 29.Q：Why is the weather on the band inconsistent with the weather on the phone?
A: The weather information displayed on the band is pushed by Mi Fitness App after getting it from the service provider, if the weather service provider used by the cell phone system is different, the results displayed may be slightly different.
 30.Q: Why is the band not counting steps when started walking?
A: The band updates the number of steps every minute, but not every second in real time.
 31.Q: Does the Redmi Smart Band Pro have a short standby time and consume power quickly?
A: About the power consumption of the band, it is related to the daily use of individuals. For example, some special scenarios lead to an increase in the number of times the wrist is raised to light up the screen, frequent message reminders, and open heart rate detection throughout the day, which can also lead to increased power consumption. At the same time, the amount of electricity required for heart rate detection of the band will vary depending on the individual's physique, thus leading to differences in power consumption. Turn off some of the unneeded functions, which can improve the duration of the band.
Through some simple settings, improve the duration of the band, such as: when do not need to experience the following functions, it is recommended to turn off the scientific sleep, continuous heart rate measurement, notification management, Bluetooth disconnection reminder, wrist lift bright screen switch and other functions in the device details page of Mi Fitness App.
 Note:
In Redmi Smart Band Pro, the statistics of 16 days of battery life in typical usage mode scenarios do not include the power consumption statistics of the standby dial function with the screen off display. If the screen off display is turned on, the battery life may be reduced to half of the original length.