Mi Watch FAQ

Overview
1.Q:What are the features of Mi Watch？
A:1.Mi Watch uses a 1.39-inch AMOLED circular screen with a resolution of 454×454 and PPI up to 326. The display is clear and delicate, touch and sliding are sensitive and smooth, and the operation is smoother.
2.The simple and bright design of Mi Watch, with different colored straps and personalized dials, is suitable for various scenarios.
3. It supports full-course exercise data tracking in a variety of mainstream sports modes, which is the best choice for entry-level sports enthusiasts.
4.All-round health tracking, support heart rate, pressure, energy, blood oxygen monitoring and other functions, help to understand body profile more deeply, and escort a healthy life.
5.Long standby time, 420mAh battery capacity, under the premise of daily exercise and health monitoring, long standby time of more than 16 days, and 50 hours standby in GPS mode. If use a low-intensity usage mode, that is, turn off health functions such as continuous heart rate monitoring, stress, energy, and sleep, it can stay for about 22 days.

2. Q:How to replace the Mi Watch strap?
A:1、Remove the watch strap: firmly press down the ear spring in the direction of the watch strap and remove the watch strap.


2. Install the watch strap: Put the worn strap into the hole on one side of the lug first, press the lug spring on the other side and send it to the lug, gently move it until you feel the lug enter the hole.

After installing the strap, please pull the strap to ensure that the strap is installed successfully.
Note: The raw ear refers to the steel rod of the link between the fixed strap and the watch body.

3.Q:What is the waterproof rating of Mi Watch?
A: Mi Watch has a waterproof rating of 5ATM, which can be used in shallow water activities such as pool swimming and beach swimming. Not suitable for saunas, hot springs and other high humidity and high temperature scenes, nor suitable for diving, diving, surfing and other high-speed water currents
Wading activities and deep water activities.
Note: 50-meter water resistance refers to the waterproof depth of the watch under standard conditions. This condition means that the watch has a certain resistance to water pressure in a static state. This pressure resistance value is not obtained underwater, but through Calculated from the atmospheric pressure value, the water resistance of 50 meters means that the watch can withstand the pressure of 50 meters of water in a static state. Waterproof function is not permanently effective and may be weaken over time.

4.Q:What comes standard package of Mi Watch? What are the colors?
A:Mi Watch comes standard package with a watch body x 1, a contact charging base x 1, and a product manual guide x 1.
At present, there are three colors of elegant black, space blue and ivory white. The standard strap of elegant black is black, the standard strap of space blue is blue, and the standard strap of ivory white is white.

App use related
1.Q:Does Mi Watch support which device binding? Does it support iOS?
A: Mi Watch needs to be bound to the Mi Fitness App. These apps can be searched and downloaded in the App Store.

2.Q:How to unbind Mi Watch?
A:1、Open Mi Fitness App, click Other Setting> Unbind on the homepage.
2、After the watch is restored to factory setting, it will automatically unbind with the phone.
After unbinding, the watch will be restored to factory setting and all data will be cleared.

3.Q:Can the Mi Fitness App be bound to multiple Mi Watches?
A:It supports to bind multiple watches on the Mi Fitness App. Generally, bind 5-10 watches under the same account, but only one can be activated when using it.

4.Q:How to upgrade the system firmware of Mi Watch?
A:Mi Watch will push the follow-up upgrade package through Mi Fitness App to update its functions.
1. On the homepage of Mi Fitness App, click Other Settings> Check Update;
2. If a new version is found to be updated, click to download the upgrade package;
3. After the upgrade package is downloaded, it will be automatically pushed to the watch. After the upgrade package is received, the watch will automatically upgrade and restart.
Note:
When the watch is upgraded, the battery needs to exceed 30%.
The watch needs to be connected to the phone during the upgrade process, and try to keep the watch near the phone.

Function and use related
1.Q:How about the battery life of Mi Watch ? How long can it be fully charged?
A:It takes about 2 hours to fully charge the Mi Watch. The battery life can be up to 16 days or more in normal use, 22 days in light use, and 50 hours in pure sports mode.

2.Q:How to charge Mi Watch?
A:Mi Watch has a battery capacity of 420mAh and comes standard with a magnetic USB dedicated charging dock.
The charging method is as follows:
1. Place the watch on the charging stand, so that the charging contacts on the back of the watch and the metal contacts on the charging stand fit perfectly;
2. Connect the other side of the charging base to the USB-A charger (output voltage is 5V, output current ≥0.5A).
When the battery level of the watch is lower than 10%, it will prompt to connect the charger to charge; during the charging process, there will be a charging prompt.
Note:
1.If the watch cannot be turned on after being left for a long time, the charging icon will only be displayed for about 1 minute before using it again.
2.Wipe the charging contacts of the watch clean before charging to avoid residual sweat or moisture.

3.Q:Does Mi Watch support sleep monitoring?
A:Yes, it does, and the sleep monitoring function needs to be in the state of continuous heart rate monitoring and wear the watch normally at night to fall asleep. The watch can monitor heart rate through built-in sensors, automatically recognize and monitor night sleep.

4.Q:Does Mi Watch support APP notification reminders?
A:Yes, when the watch and mobile phone remain connected, opening the application notification on the Mi Fitness App, it can be checked on the watch
Look at the message notification on the mobile phone, the message notification is displayed in a list, and does not support hidden message or reply.
Note: After the watch is updated to the latest system, the logic of the message reminder is optimized. When the message is reminded, the watch only vibrates and does not actively light up When viewing messages, it allows to raise wrist to turn on the screen or manually charge the screen.

5.Q:How to check exercise records on Mi Watch?
A:After the exercise is completed, the watch will generate a rich and vivid exercise report. All exercise record data includes exercise date, time, distance, calories, steps, pace, speed, heart rate, pace curve, speed curve, heart rate curve, Heart rate percentage, cadence curve, stride length, training effect, maximum oxygen uptake, energy consumption, exercise recovery time, etc.
View method:
1. View detailed exercise data in the "exercise record" application of the watch;
2. After the watch is connected to the mobile phone, click "Data" on the Mi Fitness App homepage, and click the calendar icon in the upper left corner of the "Today's Activities" page to view the exercise record of any day. It allows to view the exercise information in addition to the exercise information, movement track and other information on the watch.

6. Q:How to set up a bright screen on Mi Watch?
A:Setting method: watch settings -> raise the wrist to brighten the screen -> turn on/off; effective time period, sensitivity setting (sensitive, standard).
It also supports to set the effective time period and sensitivity according to needs.

7.Q:Can the Mi Watch color sports version add time in multiple countries?
A:The setting of dual time zones is not supported.

8.Q: How to do if I forgot the password for Mi Watch?
A:If you forget the off-wrist password, please deal with it as follows:
1. When the watch is locked, long press to call out the restart and shutdown settings interface;
2. In the restart, shutdown and shutdown settings interface, press and hold the button for 5 seconds to display the factory reset;
3. After choosing to restore the factory,re-bind the device and continue to use it.

9.Q：Does Mi Watch support to display VO2max?
A：Support, VO2 Max is an important indicator reflecting the aerobic exercise ability of the human body. During the exercise of maximum intensity, when the body is unable to continue to support the following exercise, the oxygen content that can be ingested. High VO2 Max is the basis of high aerobic exercise ability.The unit of VO2 Max is ml/kg/min, which is the volume of oxygen that can be absorbed per minute per kilogram of body weight.
1. After some exercises (outdoor running, outdoor hiking, off-road, mountaineering, indoor running), the maximum oxygen intake data will be evaluated and output according to personal information and the data generated in this exercise.
2. When connected to the Mi Fitness App and synchronized successfully, the latest VO2 Max data can be synchronized to the personal information of the Mi Fitness App.
3. Open the Mi Fitness APP-> Status ->VO2 Max to check the latest data, or can check it in the movement track. The watch will save the historical data of one week, please synchronize the data to the Mi Fitness APP in time to avoid data loss.
 
Frequent questions
1.Q: What is the resting heart rate of Mi Watch?
A: Resting heart rate, also known as quiet heart rate, refers to the number of heart beats per minute in a state of wakefulness, inactivity and silence.
The best time to measure resting heart rate is in a resting state in the morning after natural wakefulness.The resting heart rate of an adult is usually between 50 and 100 beats
In the interval of per minute, the resting heart rate of professional athletes is usually between 40 and 60 beats/min. Since the watch may not be in the best time when it is automatically measured, the resting heart rate may not be displayed temporarily or the test value may be deviated from the actual value.

2.Q: Why did not have red mark on the body button of Mi Watch?
A: The sport (bottom) key of the Mi Watch is marked in red. The illustration on the package is due to the shooting angle. So the red mark cannot be seen clearly. Please rest assured that it can be used.


3.Q: What is the heart rate interval of Mi Watch?
A: Heart rate interval refers to the range or level where the current heart rate is compared to the maximum heart rate. It reflects the negative load level of the heart. It is usually used to measure a person's exercise intensity.
1. Heart rate interval refers to the heart rate range per minute, which is calculated based on the percentage of the maximum heart rate.
2. The maximum heart rate of the watch is calculated automatically, and it can also be set in Mi Fitness App. There are several states of heart rate interval:

 

4.Q: What factors will affect the result of heart rate test of the watch?
A: 1. Non-standard wearing methods, such as light leakage caused by incomplete fitting, arm swing and slight movement of the watch on the skin;Wearing a tight watch, raising arms and clenching fists can affect blood circulation, as well as heart rate signals.
2. Watch close to the joint;
2, The watch has more stain above the sweat .
The right way to measure: Lay arms flat, relax and hold still, while keeping watch close to arms.
Note: Individual differences such as skin color, hair, tattoos, and scars may also affect heart rate monitoring if worn correctly (brown and black skin cannot be measured, and dark skin has a high absorption of green light and cannot be detected).

5.Q: How to do if heart rate is too high as measured by Mi Watch?
A: When the heart rate is too high, should take a proper rest instead of excessive exercise.If the heart rate continues too high, it is recommended to consult medical staff timely according to situation.

6.Q: How to judge the effective standing of Mi Watch?
A: Effective standing: more than 200 steps per hour or more than 3 minutes of moderate to vigorous activity counts as an effective standing
Set up.Sitting for long periods of time may pose health risks to body.We recommend that it be completed between 00:00 and 24:00 every day
More than 12 standing activities.

7.Q: What is the logic of energy recovery or consumption of Mi Watch edition?
A: Rest, such as sleep or sitting, restores energy. When walking or exercising, or when stressed, energy is burned off faster.
The following behaviors can cause energy depletion in the body:
1. Normal daily activities.
2. Moderate to high intensity activities and exercises.
3. Bear medium and high intensity mental pressure.The following behaviors will help body recover energy.
4. Sleep.
5. Relax completely.
Note: The measurement accuracy of body energy depends on whether continuous daily behavior and health data of owner can be obtained, so need to wear watches continuously.
Body energy has important guiding significance for owners to plan and arrange their own training, sports and rest plans.Because people's subjective evaluation of their physical state is often easily affected by the environment and the external stimuli they receive, it may lack accuracy.However, when the body is low in energy, strenuous exercise can significantly increase the risk of injury and may even lead to more serious health problems.

8.Q: What are the number of words and messages that Mi Watch supports?
A: 1. The length of characters supported in the message is about 8 lines. If the length exceeds 8 lines, it will be omitted and not displayed.
2. The part beyond 140 characters will display the ellipsis at the end of the received message notification. Please check the complete message notification on the mobile phone.
3. The watch can receive 20 messages at most. If 20 messages are exceeded, the new message will overwrite the previous message.

9.Q: Does the Mi Watch support connecting heart rate band?
A: The heart band connection is not supported.

10.Q: What are the lighting ways of Mi Watch?
A: 1. In the off-screen state, click the power button or shortcut key;
2. If the screen is turned on, lift the wrist to light up the screen;
3. Click " " in the control panel to keep the screen on for 5 minutes.
Note: Double-clicking to light up the screen is not supported.

11.Q: Does the Mi Watch support low-light mode?
A: The watch supports low-light mode. When turned on, the watch will enter the low-light mode after automatic screen-out. There will be no display under manually covering the screen-out.
Note:
1. This function will reduce the battery life of the watch after it is turned on. It is suggested that to choose whether to turn it on or not according to their needs.
2. In the motion version of Xiaomi Color watch, the statistics of battery life of 16 days in typical usage mode scenes do not include the power consumption statistics of the off-screen display standby dial function.With the idled display turned on, the battery life could be cut in half.
In the off display state, It allows to double-click to exit the off display and light up the screen (similar to double-click to wake up).Double-click on the screen will not light up unless the screen is on display.
Turning on this function will reduce the battery life of the watch, and the function of lifting the wrist to light the screen will be unable to be used. The dial of the extinguished display can choose the style from the standby dial.
If the screen is on, the screen will go black if take off it for 5 minutes. If the screen is on, the screen will go black if manually cover it. Night detection of sleep will be black screen.The screen does not support lifting the wrist after the screen is on.
 
Troubleshooting
1.Q：Why does my Mi Watch count inaccurately?
A：Step recording principle: The watch has a built-in acceleration sensor that detects data through the acceleration sensor and then combines the algorithm and the basic information of the human body, which is eventually converted into information such as steps, consumption, etc.
Factors that affect the number of steps recorded by the watch:
1, Because the watch measures the walking distance is based on the owner's set height, gender and weight to estimate the step, and then multiplied by the number of steps taken by the individual to arrive at an estimated value.
2, Because steps will vary from person to person, may be people with the same height, gender, weight will have different steps, so the final calculated value will also have a large error.
3, The accuracy of the pace, that is, the number of steps walked, there are many uncertainties will have a lot to do with each person's behavior habits, such as the arm swinging range walking habits and human activity scenes more (such as walking, riding, driving, bathing, etc.), arm movements are more complex (such as keyboard tapping, moving the mouse, lifting objects, etc.).
4, It is precisely because of the above reasons so the watch's final calculated distance is also an estimated value, the watch can not be used as a professional measurement tool to measure the distance. This is followed by continuous optimization of the software algorithm to calculate a more accurate data.

2.Q：How to do if there is a wrist lift screen failure, heart rate failure, push dial failure, compass failure, Bluetooth frequent disconnection？
A: In either case, try pressing and pressing the key on the watch for 15 seconds to restart the watch and return to normal after the restart.

3.Q: Why is GPS sometimes slow?
A: GPS start-up is divided into cold start, warm start and hot start. Cold start generally occurs in the following situations:
1, watch GPS function when the first use;
2, watch battery exhaustion shut down caused by the loss of satellite calendar information;
3, watch shutdown state displacement of more than 200 kilometers
Solution: When GPS positioning is slow, can turn the AP back on and reconnect watch to sync data, which will also greatly improve gps positioning speed.
Because in a cold start state, the watch GPS positioning system needs to download satellite calendar information, therefore, when positioning will be much larger than the temperature start and heat start conditions. Taking into account the way the watch is worn and the impact of the arm on the GPS antenna, it is recommended to choose an open space during cold start-up (including first positioning), keep the dial pointing to the sky under normal watch wear, and complete the download of the star calendar and GPS cold start-up positioning in 60 to 90 seconds, depending on the weather and surrounding environment.
If the watch has not shifted significantly since the last positioning and is less than 2 hours apart from the last positioning, the watch GPS can achieve a hot start. In open spaces, the watch is worn normally and the dial can be positioned in about 5 seconds when the dial points to the sky. The specific time is related to the weather and surrounding environment.

4.Q：Why sometimes, there is no movement track or track loss after movement?
A:1. Before the start of the movement please check to confirm that in the sports preparation interface, GPS positioning success (i.e. GPS symbol turned blue, and there is a vibration prompt) after the start of the movement.
2. GPS is affected by many factors, surrounding tall buildings, complex terrain, overpages, tunnels and complex electrical signal environment, harsh climatic conditions such as sandstorms, heavy rain, such as bad natural weather will cause GPS positioning failure, loss of track and so on.
3. In order to ensure that the GPS movement trajectory is more accurate, it is recommended to keep the phone and watch connected when the motion is turned on.

5.Q：Why didn't Mi Watch generate motion data after exercise?
A：1. please confirm that the watch is wearing normally, heart rate is normal;
2.  after the movement is turned on, whether the exercise time or distance reaches the minimum standard of sports records;
3. may be due to improper wearing, heart rate is not properly monitored.
Note: If freestyle posture, distance recognition is not allowed, the follow-up software will be continuously optimized, it is recommended to wait for updates.

6.Q：Why is there no sleep data in Mi Watch？
A：1. Confirm whether continuous heart rate detection has been enabled. If not, sleep data cannot be recorded.
2. Please confirm whether the watch is worn normally and whether the heart rate curve graph displays the data at night normally.
3. There is a delay in the generation of sleep reports. If open the sleep app the first time after waking up, there may be no sleep report. It is suggested to check it again after a period of time.
4. Update the system version to the latest version and restart the watch.

7.Q：What to do if Mi Watch can't be charged?
A：Please troubleshoot or check according to the following methods:
1, it is recommended to use the regular standard charging head for charging;
2, check the main body of the watch metal contacts and charging cable metal contacts with stains,  try to wipe with paper towels, etc.(If corrosion occurs, wipe with cotton sticks or cotton cloth with alcohol) to ensure that the watch body and charging cable do not appear in contact with the situation;
3. the watch from the charging stand to take back, re-plug, replace the socket to try;
4. if the above troubleshooting is invalid, please apply for after-sales inspection.

8.Q：How to do  if the Mi watch doesn't vibrate?
A：1. First, check whether the watch has turned on the do-not-disturb mode;
2. If it is not turned on, restart the watch. After the restart is successful,  set more alarm clocks. If the watch screen can normally display the alarm clock alarm interface at the time point, but the watch does not vibrate, please apply for after-sales processing of the watch.

9.Q：How to do if the system upgrade of Mi Watch fails？
A：1. If the app or wearable device prompts that the upgrade failed, please try to restart the wearable device and upgrade again;
2. Put the watch on the charger and upgrade it when the power of the watch is more than 30%;
3. Reset the watch, pair again, and then try to upgrade;
4. Try to upgrade other mobile phones;
3. If the upgrade fails, please contact the after-sales department for handling.

10.Q：Why does Mi Watch has an odor after unpacking？
A：The Mi watch may have a slight odor when it is unpacked. Plastic products and packaging materials usually have some plastic smell due to their own material and other factors. When the product is stored in the sealed space for a period of time, the smell will gather and open the box It may be relatively obvious when it is stored for a period of time, and the smell will disappear naturally, which will not affect the use of human body and function.

11.Q：How to do with Mi Fitness App and watch sync failure？
A：1. please check the mobile phone APP version and watch firmware version is up-to-date, if not the latest,try upgrading first.
2. Please check phone's internet connection. If phone's Wi-Fi connection is disconnected, try reconnecting, and if  Wi-Fi connection is working and still can't sync, use mobile Internet data.
3, check the watch and mobile phone connection status, make sure that Bluetooth connection, try refresh in the APP several times.
4. Please restart under the phone Bluetooth, try restart watch.

12.Q：How to do with Mi Watch heart rate measurement failure?
A: Turn off the continuous heart rate detection, click the heart rate of the watch and measure the heart rate at a single time. When the watch is measuring, check whether the heart rate light at the bottom of the watch will be on. If it is not on,  unbind and rebind the watch or restart the watch. If it still fails, please apply for after-sales detection.

13.Q： How to deal with the time error of Mi Watch?
A：If the watch time does not match the phone time, connect Mi Fitness App for refresh operations.

14. Q：What if Mi Watch can't be connect？
A：1. Confirm whether the downloaded app is correct. Download Mi Fitness App for binding.
2. Exit the app and turn off the Bluetooth switch to turn on the binding attempt again.
3. If can't find a watch in the Mi Fitness App, he can put his watch close to his mobile phone, or go to a place where there are few Bluetooth devices to search and add it again;
4. If it still can't be searched, check whether there is watch information in the Bluetooth settings of the mobile phone, clear the Bluetooth pairing information of the watch, and then enter the homepage of Mi Fitness App to re add the device. Take Xiaomi mobile phone as an example: Settings > select watch > cancel pairing, and then add binding again;
5. Restart the watch or mobile phone, reset watch change environment attempt.

15.Q: How to do if the weather of Mi Watch is not updated？
A： The weather is usually updated every 15 to 30 minutes. If find the weather is not updated for a long time, please check as follows:
1. Please open Mi Fitness App and check whether the Bluetooth connection is disconnected between the watch and the mobile phone on the home page;
2. Please click "Additional settings" on the homepage of Mi Fitness App and check whether weather synchronization is enabled in "tool settings".

16.Q：What if Mi Watch’s screen doesn't light up？
A：If the watch screen turns off, can't light up the screen by lift-wrist or pressing the power key / shortcut key, please try the following operations:
1. The watch may be out of power, please connect the charging stand to check whether the power is sufficient.
2. Please press the power button for 15 seconds to force the watch to restart. After restart, please check the watch value version, please upgrade the watch to the latest version.

17.Q: How to do if the heart rate measurement of Mi Watch is not accurate?
A：1. Nonstandard way of wearing will affect the measurement of heart rate signal, such as light leakage caused by incomplete fit, arm swing and slight movement of watch on skin. Wearing watch too tightly, raising arm and clenching will affect blood circulation, and may also affect heart rate inaccuracy.
2. Check the condition of wearing. It needs to be a little tight when checking. If move the watch above, down, left and right, it can't slide. Secondly, it is necessary to verify the position of wearing the watch. It is not allowed to wear it at the wrist joint. If the wrist joint moves more, it is easy to cause a loose fit between the bottom of the watch and the skin.

18.Q： Why does the watch vibrate and does not light up when there are new news reminders?
A：This is a normal phenomenon. The watch system optimizes the strategy of message reminder. Considering that there are many message notifications in normal use, it will frequently touch the bright screen. On the one hand, it will have a certain impact on power consumption, on the other hand, it is also an excessive disturbance. Therefore, the strategy of message notification and reminder is updated. When the message comes, it only vibrates and does not actively light up the screen. The control right of viewing is in itself.
This mode can be set by yourself: watch Settings > Message Settings > Light screen when receiving messages > turn on.

19.Q：Why are the steps of the watch different from that of Mi Fitness App?
A：It may be caused by the disconnection of the watch and app, and the step number information is not synchronized in time. It can be synchronized after refreshing in the app.

20.Q：What if Mi Watch is successfully paired but not connected？
A: 1. First of all, make sure the watch has sufficient power;
2. The flight mode of the watch must be turned off. On the watch dial page, slide up the screen to see if the flight mode icon is turned off;
3. Check the connection status of Mi Fitness app. If it is disconnected, click to connect again;
4. Finish the process of Mi Fitness app, restart the Bluetooth of the mobile phone, restart the mobile phone or watch, and try to refresh the connection in the app;
5. Please try to restore the watch to the factory, and then click Connect on the home page of the app. When the same pairing code appears on the watch and app interface, click pair.
6. If the problem still cannot be solved, please clear the Bluetooth pairing with the watch in the Bluetooth settings of the mobile phone, and restore the watch to the factory settings, and then proceed with the binding process again.

21.Q：Why is the weather of the watch different from that of the mobile phone？
A： The weather information displayed on the watch is pushed back by Mi Fitness app from the service provider. If it is different from the weather service provider used by the mobile phone system, the result displayed may be slightly different.

22.Q：Why is it that the watch doesn't count when it's already walking？
A： The watch will update step several times in every minute, but not in real time every second.