Mi Band 3 FAQ
3.Q: Requirements of Mi Band 3 on devices (mobile phones)
A: Mobile phones installed with Android 4.4, iOS 9.0, or above versions that support Bluetooth 4.0.
4.Q: Does Mi Band 3 have radiation? Dose Mi Band 3 harm the human body if the user wears it for a long time?
A: Mi Band 3 is made with a low-power consumption Bluetooth chip. Its radiation is much lower than that of a Bluetooth headset, and its signal strength is less than one thousandth of that of a mobile phone. After more than ten years of studies and surveys, the World Health Organization finds that Bluetooth signals will not do any harm to the human body. Therefore, please be rest assured to use the product.
5. Q: Wrist strap material of Mi Band 3
A: The wrist strap of Mi Band 3 is made of thermoplastic elastomer, and the wrist buckle is made of aluminum.
6.Q: What material and technology are used in the principal part of Mi Band 3?
A: The principal part of Mi Band 3 is made of polycarbonate and ABS engineering plastic, and the surface is covered with a scratch-resistant and anti-fingerprint coating. The display material is made with double-injection and UV coating technologies. It has excellent leveling and anti-steel wool abilities, and the overall black appearance is extremely beautiful. The back side of Mi Band 3 is covered by a skin-like matte surface to keep close to the skin as much as possible.
7.Q: Can the principal part of Mi Band 3 be disassembled? How to disassemble it?
A: Unlike the fixation of most bands, Mi Band 3 adopts a solution that allows the principal part to be dismantled.
Installation:
1. Insert one end of the principal part of the band into the slot on the wrist strap.
2. Press firmly on the other end to make the entire principal part of the band enter the slot and secure it.
Disassembly: Remove the band, give a strong pull at both ends of the wrist strap to make a small gap between the principal part of the band and the slot of the wrist strap, and then use fingers to remove the principal part of the band from the front side of the wrist strap.
8.Q: How does Mi Band 3 detect workout data?
A: Mi Band 3 uses an ultra-low-power acceleration sensor and motion algorithms to analyze the data collected and ultimately present accurate and easy-to-read workout information.
9.Q: What is 50m water resistance (5ATM)?
A: 50m water resistance refers to the waterproof depth of the band under standard conditions. Such conditions mean that the band has a certain extent of resistance to water pressure under stationary state. The pressure resistance value is not obtained under water, but based on a conversion of atmospheric pressure. The value of 50m water resistance indicates that the band can withstand the pressure of 50 meters under water under stationary state (5 atmospheres of pressure, or 5ATM).
Notes: 1 standard atmospheric pressure (ATM) = 101.325kPa (kpa)
10.Q: Does it support to wear Mi Band 3 to bathe or swim?
A: Mi Band 3 has a water resistant rating of 5ATM, and it can be worn in a shower, swimming
in the pool, and swimming in shallow waters. However, it is not suggested to wear it during a sauna or diving. The touch button and touch screen of the band do not support underwater operations. When the band get wet, please wipe the surface with a soft cloth before proceeding.
11.Q: How to charge Mi Band 3?
A: It is suggested to use the dedicated charging cable to charge Mi Band 3 (Remove the principal part of the band, insert the end with two metal contacts into the dedicated charging cable, and be sure to keep the touch screen side up). After the principal part is installed, connect the charging cable to a computer USB port or a mobile phone charger with a voltage of 5V and an output current of over 250mA. The band itself limits the input current, so don't have to worry about any damage.
12.Q: How long does it take to charge Mi Band 3?
A: It takes about 2.5 hours to fully charge Mi Band 3. If the band is charged for more than 3 hours, please check whether the charger (e.g., a USB hub) conforms to the specification (a voltage of 5V and an output current of over 250mA). In addition, please make sure to align the charging pins of the band with the ones on the charger. During charging, tap the touch button to view the charging progress.
13.Q: What is the battery capacity of Mi Band 3? How long can I use after it is fully charged?
A: The battery capacity is 110mAh. The band can generally be used for 20 days after it is fully charged. Standards for the 20-day standby time: With factory default settings, the band is tested when it receives and displays 50 notifications per day, vibrates 5 seconds for each alarm, taps the button to display 10 times, performs other operations for 2 minutes, manually measures heart rate 3 times, exercises 1 hour per week (detect the real-time heart rate when entering the running function and turn off the heart rate alert), and starts the Zepp Life app to synchronize data once a day.] In actual use, the battery life is related to various factors such as the settings, operation, and use environment, which may differ from laboratory data.
14. Q: Can Mi Band 3 be charged with a portable power source? Why?
A: Portable power sources are mainly designed for mobile phones, and their charging current is about 1A. When a mobile phone is fully charged, it will enter the trickle charging state and the charging current will become extremely low. Some portable power sources even turn off the charging to save power. The charging current of the band is relatively low, because of which some portable power sources mistakenly assume that the band is fully charged and thus turn off the charging.
Notes: Mobile power sources that support low current charging can be used.
15. Q: Do I have to wait for the battery to be fully used up before charging the band?
A: Mi Band 3 is made with alithium polymer battery. It doesn't have the memory effect of nickel-cadmium batteries, so it can be charged whenever needed. It is recommended to charge the band when the battery power is low. When the battery power is low, the Zepp Life app will prompt to charge the band and the band will also vibrate to remind the owner.
16.Q: Why doesn't the screen show charging when the band has been connected to a charger?
A: 1) Firstly, please make sure that the USB port (of a PC or other power supply devices) can supply power normally, and try again with the USB charging cable of Mi Band 3 or replace the USB port of the power supply device.
2) Secondly, please insert and remove the principal part of the band several times, and plug it tightly or swing it slightly before charging.
3) Then check whether there is any dirt or corrosion on the charging contact. If any, please clean it with a cotton swab or cotton cloth dipped in alcohol (until no dirt can be seen under light exposure) before charging.
4) Finally, please confirm whether there is a "Charging"prompt in the "Profile"->"Mi Band 3" interface on Zepp Life app.
17.Q: Do I have to turn the mobile phone Bluetooth always on when I wear Mi Band 3?
A: The step counting, sleep monitoring, heart rate detection, stopwatch, alarm, and idle alert features do not require turning on the Bluetooth all the time. please wear the band only during workouts, and after that, connect the band to the mobile phone to synchronize and view data. The incoming call alert, screen unlock, app alert, find device, find band, etc.require connection between the mobile phone and the band,therefore need to turn on the mobile phone Blue tooth and keep the connection between the two devices. Some Android mobile phones also require the Zepp Life app to keep running in the background (please refer to "Zepp Life app"->"Profile"->"Help"->"Run in Background" for more information).
18. Q: Why aren't the steps increasing after I've started walking?
A: To reduce errors, Mi Band 3 sets an initial value of 10 steps. When the number of steps is greater than 10, the band will start counting and the real-time steps on the app interface will change accordingly. That is to say, the counting starts from 10 steps.
19.Q: How to set the screen lock of the band?
A: Please toggle on the switch in "Zepp Life app"->"Profile"->"Mi Band 3"->"Lock the Screen".
After the setting, the band locks the screen automatically 5 seconds later.
20.Q: How to unlock and light up the screen?
A: Please tap the touch button to light up the screen and swipe up to unlock.
21.Q: How to lift the Mi Band 3 to showtime?
A: 1) The "Lift Wrist to View Info" feature is turned off by default, so please toggle on the switch in "Zepp Life app"->"Profile"->"Mi Band 3"->"Lift Wrist to View Info".
2) When need to check the time, please lift wrist and find it on the screen.
22.Q: How to do if can't search the band when connecting it?
A: 1) Check if the band has power and tap the touch button to check whether the screen can be lit up. If not, please charge the band before try to connect it.
2) As there may be interference between wireless devices, please keep the band as close as possible to the mobile phone.If the connection still fails after the above operations,please try to turn on and off the Bluetooth or restart the mobile phone.
23. Q: How to do if the band fails to upgrade?
A: 1) Tap the "Retry" button on the page to re-upgrade.
2) When the band is connected with Zepp Life app, pull down the synchronous data on the status home page to trigger an upgrade.
3) Switch off and then turn on the mobile phone Bluetooth,and re-open Zepp Life app to connect with the band for an upgrade.
Notes: Please keep the remaining battery capacity over 10% when upgrading the band. An upgrading is unavailable when the remaining battery capacity is below 10%.
24.Q: How to synchronize data? What should I do when the synchronization fails?
A: 1) When the mobile phone Bluetooth is turned on and the Zepp Life app is opened, the data will be automatically synchronized. It also needs to pull down the data list on the main interface of the Zepp Life app to manually synchronize data.
2) If the synchronization fails, please try the following steps:
First, pull down the data list to perform manual synchronization. If it doesn't work, shut down the
Zepp Life app and restart it.
3) If the above operations make no difference, switch off and then turn on the mobile phone Bluetooth once or restart the phone.
Notes:
1) For Android users, please try to clear the Bluetooth data in mobile phone settings before restarting the
2) For iPhone users, find the device "Mi Band 3" in the Bluetooth list of mobile phone settings,tap
The icon and click forget this device, and then switch off and then turn on the mobile phone Bluetooth once or restart the phone.
25.Q: Why is the number of steps in the large circle of the Zepp Life app different from that on the details page?
A: 1）If the number of steps in the large circle is fewer than that on the details page, please confirm whether unbinding and rebinding operations have been performed previously. If the answer is positive, the number of steps in the large circle will be less than that on the details page.
Notes: When rebinding the band, the number of steps will be cleared to 0. The large circle, as the second screen of the band, displays the number of steps just the same as that on the band. The number of steps on the details page records all of the user's steps today, therefore the number of steps in the large circle may be fewer than that on the details page.
2.If the real-time number of steps in the large circle is greater than that on the details page, please turn on the mobile phone network and pull down the status page of the Zepp Life app to synchronize data.
26.Q: Why is the number of steps on the Zepp Life app different from that on WeRun-WeChat?
A: A. Firstly, open the Zepp Life app and check whether the number of steps in the large circle is consistent with that on the bar graph after tapping on the large circle. If inconsistent, please turn on the mobile phone network and pull down the status page of the Zepp Life app to synchronize data and make sure that the number of steps in the large circle is the same as that on the bar graph.
B. Then tap on "Today's Status" in the WeChat official account of Huami to see if the number of steps is consistent with that on the Zepp Life app.
C. Finally, tap on the ranking list of WeRun-WeChat to see if the number of steps is consistent with that on the Zepp Life app.
Notes: If WeRun-WeChat has multiple data sources, then the ranking list selects the highest of all sources.
27.Q: When my mobile phone is not around, can Mi Band 3 record the stored data? How long can the data be stored?
A: 1) Mi Band 3 can store data separately, so don't have to carry mobile phone when going out for workouts or when sleeping. To synchronize data, please simply turn on the mobile phone Bluetooth and keep it close to the band.
2) Mi Band 3 can retain the basic data information for about 7 days at most.The data that has been synchronized to the Zepp Life app will be automatically uploaded to the cloud for saving. If a new mobile phone is being used, please log in with previous account and synchronize previous data from the cloud to the new phone.
28.How many sets of alarms can be set on Mi Band 3?
A: Mi Band 3 allows to set up to 10 sets of alarms.
29.Q: How many times does the band vibrates when an alarm is set on Mi Band 3?
A: When an alarm is set successfully, the band will vibrate to remind the owner when the time comes.
1）If the snooze mode is not turned on, please stop the vibration after the band vibrates 5 times,or tap the"Ignore" button on the screen or the touch button to turn off the alarm.
2）If the snooze mode is turned on, the band vibrates 5 times when the time comes, and then it reminds the owner once every 10 minutes for up to 6 times. Please tap the "Ignore" button on the screen or the touch button to stop the vibration, or press and hold the touch button to turn off the alarm.
30.Q: Can the number of vibrations for incoming call alerts be modified? How many times at most does it vibrate?
A: No. The number of vibrations for incoming call alerts cannot be modified. The band vibrates and gives reminders for incoming calls according to the settings until the calls are put through or hung up. During the reminding process, the vibration stops when tapping the "Ignore" on the screen or tap the touch button, and a call is hung up when press and hold the touch button.
31.Q: Why doesn't the band display the name when reminding incoming calls?
A: A. Open Zepp Life app->Profile->Mi Band 3->Incoming Call Reminder->Show Contact Information, and make sure the service is turned on. If not, the band will display the incoming call interface only.
B. For Android phones, it needs to enable Zepp Life app to read the contact information (find Phone Settings -Application Management -Zepp Life app -Permission Management, and check all permissions).
C. If the Android phone is installed with other management software (such as 360, Tencent Mobile Manager, and other third-party authorized management software), it needs to enable the permission for Zepp Life to read the address list or contact information.
32.Q: Why doesn't the band vibrate to remind after I've toggled on the incoming call alerts?
A: Please keep the Bluetooth on when setting the incoming call alert. First, check whether the mobile phone Bluetooth is turned on and connected to the band.
Second, for non-MIUI systems, the incoming call alert requires Zepp Life app to keep running in the background. To avoid process cleanup or intercept performed by one-click memory cleaners or some management software in Android systems, please add Zepp Life app to the self-starting whitelist. For the setting method of different mobile phone systems, please refer to "Help"->"Run in Background"for more information.
33.Q: How do I view the content of an app alert?
A: 1) After receiving an alert, the band will vibrate to remind the owner and automatically display the alert content.
2) Slide down on the watch face page to the portal of the "Alerts" page, and slide left on the screen to view all history alerts. To use the alert feature, it needs to enable the corresponding feature on the app, and keep the band and mobile phone connected. It needs to enable this feature in "Profile"->"Mi Band 3"->"App alerts".
34.Q: Why doesn't the band display notifications after app message notifications have been set?
A: The following are necessary conditions for the band to display App message notifications:
1) Make sure that the notification bar of mobile phone has received the message. If not, go to system settings to turn on App notifications.
2) Zepp Life app should keep running in the background. When the App receives the message in the
background, the band will vibrate and display the notification. To avoid process cleanup or intercept performed by one-click memory cleaners or some management software in Android systems, please add Zepp Life app to the self-starting whitelist. For the setting method of different mobile phone systems, please refer to "Help"->"Run In Background"for more information.
Does it help?