1.Q：What’s Xiaomi Box？ What function does Xiaomi Box have？
A：Xiaomi Box is a high-definition Internet TV box produced by Xiaomi.
1.Watch online videos, movies, TV series, variety shows, animations, documentaries, etc.
2.Listen to music and play games on TV.
3.To demonstrate PPT documents on TV with Miracast function,
4.It can cast pictures and videos from Xiaomi phones, ipads, iphones and computers on TV, and operate Android phones, ipads, iphones and other devices as remote controls;
5.The box can directly play the video on the mobile hard disk, USB flash disk and computer, which needs to be shared by SMB network or with the help of OTG cable, insert usb flash disk or external mobile hard disk, support FAT and NTFS file system, support 1080P HD and DTS, Dolby Digital Plus audio decoding.
2.Q：Can all TV use Xiaomi box？
A：The Mi box can be used on TV with HDMI input or AV composite input.It is recommended that you use Mi box on a TV with HDMI, which can fully guarantee the viewing effect.
3.Q：What is the minimum bandwidth required to use xiaomi box?
A： Under the condition of exclusive bandwidth of more than 2Mbps, xiaomi box can be guaranteed to watch online videos smoothly. If you need to watch HD videos, it is recommended that you use a network with bandwidth of not less than 4Mbps and recommend 8Mbps or higher.
4.Q：Can Xiaomi box use external hard disk or U disk？
A：Yes, you can directly connect most of the mobile hard disk and U disk through OTG cable, and play movies on the mobile hard disk and U disk.
5.Q：Can all mobile phones connect with xiaomi box?
A：MIUI devices (including Mi phones), AirPlay devices (iPhone, iPad, etc.) and devices supporting DLNA can be connected with Xiaomi box through MiLink.
6.Q：What is MiLink?
A：It's a solution that wirelessly delivers digital media content from mobile phone to TV.The company aims to connect video, pictures and music content from Android phones (using the MIUI system), iphones and ipads, as well as personal computers, wirelessly to your TV.Make sure the Mi box is in the same LAN environment as your terminal device. Through MiLink, local pictures, videos, music and videos watched online from your terminal device can be delivered to the TV screen.(Images and videos are casted to the box instead of being displayed on the phone's screen at the first time.)
7.Q：What's AirPlay？
A： AirPlay is a wireless technology developed by Apple. It can transmit pictures, audio and video from iPhone, iPad and other iOS devices to devices that support AirPlay wirelessly via WiFi.To use this feature, you need to update your iPhone, iPad, and other devices to iOS4.2 or later.
8.Q：What is a DLNA?
A：DLNA is an connectivity technology initiated and adopted by SONY, Intel and Microsoft.Many Android devices today support DLNA, and many devices can use DLNA with software support.
9.Q：If you don't have the above devices (MIUI/ Xiaomi, AirPlay, DLNA devices), can you use the Xiaomi box?
A:Yes, Mi Box can be connected to the Internet to watch Internet videos on TV, listen to Internet radio, play games on TV and play local videos through OTG.
10.Q：How to connect with Mi box and phone？
A：Xiaomi phones, iphones and ipads need to connect with Xiaomi boxes in the same LAN WiFi environment through MiLink and Airplay.
11.Q：How does Mi box connect network？
A：Through wireless and wired modes: wired mode can be directly plugged into the network cable (the cable must be directly connected to the router), wireless mode only needs to enter the mi Box system setting interface, search for wireless signals, select Wi-Fi hotspots, and set according to the prompts.
12.Q：What's the difference between a Xiaomi box and a set-top box?
A：Xiaomi box can be used for watching online videos, playing games and so on. It has many sources of online videos.The set-top box depends more on the signal of TV, which satisfies the demand of users to watch TV programs.
13.Q：What's the difference between xiaomi Box and Apple TV?
A：Xiaomi box has more abundant video sources. In addition to directly connecting with iPhone, iPad and other Apple devices through AirPlay, it can also connect with different terminals of Xiaomi phones and computers through agreements such as MiLink and DLNA.
14.Q：Will mi Box's movie/TV resources update in real time?Will xiaomi box synchronization update when online movie updates?
A：The content information of Xiaomi box will be updated every day.As long as the content partners get access to TV rights resources, the movie will be seen on the box.This part of the content may be different from the website.
15.Q：Why the phone often gets stuck when switching between videos and WIFI connection?
A：In the process of video switching and WiFi connection, when the network connection starts, there may be the phenomenon of unstable data transmission. This problem is usually caused by the network environment. You can use it normally after waiting for a while.
16.Q：Why do some videos show "read failed" while others play normally?
A：Content providers will filter and update video resources regularly. Since it takes time to update and synchronize the list of resources, it needs to wait for a period of time to remove it from xiaomi box.
17.Q：Why does it take a long time to push a video using MiLink /AirPlay/DLNA?
A：The functions of MiLink /AirPlay/DLNA need to transmit data to Mil box through wireless network, which will be affected by network environment, and the buffer time may be long.
18.Q：Why can't the mi box play the video I downloaded?
A： Xiaomi box can support most formats of video playback, but it cannot support all formats.Some movies although in the list of supported formats, may not play properly because the video file does not conform to the streaming media conditions.For example, format conversion software processes the generated video.
19.Q：Why can't Xiaomi box connect to the mobile hard disk through OTG?
A：The power supply current of the standard USB2.0 interface is 500mA, and the current provided by the MI box OTG function is up to 800mA, which can meet the power supply demand of most mobile hard disks.However, there are a large number of mobile hard disks in the current market with high power consumption, which is beyond the bearing range of Xiaomi box OTG. These mobile hard disks cannot be used, so you can try to use them by connecting to auxiliary power.
20.Q：Can the Mi Box be powered by other power adapters?
A：Please do not use the power adapter of other devices to power the Mi box. If you use an inappropriate adapter to power the Mi box, the mi box may be restarted repeatedly due to insufficient power supply.
21.Q：Why does the Xiaomi box overheat?
A：Xiaomi box need rich strong performance as support, for beautiful, dustproof aspects of reasons, millet box without ventilation design, but adopts natural cooling method, the surface will be hot, It is recommended to not put cloth, paper, heat dissipation items covering the surface of the box.Xiaomi box has passed our long time test and inspection in terms of heat dissipation. Please feel free to use it.
22.Q：What is CDN?
A:The full name of CDN is Content Delivery Network.Setting multiple CDN can avoid congestion on some networks. When the playback effect of one CDN is not good, you can try to choose another CDN.
23.Q：Can Xiaomi box achieve HDMI and AV output simultaneously?
A：HDMI and AV composite cables can be connected externally at the same time for simultaneous output.
24.Q：What's the difference between xiaomi box's own remote control and remote control APP?
A：Both of them can carry out regular operation on xiaomi box.Xiaomi box has a built-in remote control with standby wake-up function, while the remote control APP doesn't have standby and wake-up function.However, the remote control APP currently has several modules, including movie search, keyboard remote control, gesture remote control, game controller and motion sensing controller, which are more convenient to use in different scenes.
25.Q：Matters needing attention when using the remote control APP and xiaomi box's own remote control.
A：Xiaomi box is equipped with a remote control and uses infrared transmission, so the remote control needs to point to the box;The remote APP needs to keep the phone and the box in the same LAN without adjusting the phone's pointing.
26.Q：What are the benefits of the 5GHz WiFi in the Xiaomi box?
A：5G has strong anti-interference capability against wireless signals, but the signal coverage and penetration are weaker than 2.4G.If your router is far away from your box and there are many obstacles in between, it is recommended to choose the 2.4G band for more stability.
27.Q：When Xiaomi box connects to the TV, but the picture is not complete,only the middle part is displayed on the screen, but some parts around it cannot be displayed. How to solve this problem?
A：It can be solved by adjusting the screen zooming in xiaomi box Settings to achieve complete display.
28.Q：Can Mi box output video signals via HDMI cable while using AV cable to output audio signals?
A：Yes,sure.
29.Q：Why does the remote control of Xiaomi box fail occasionally?
A： You can try to solve it by following these steps:
30.Q：How to do if power adapter beep?
A : It could be the power adapter and socket insert instability, or the power adapter itself.If the sound constantly interferes using, please apply for after-sales service in time.
31.Q：What if there is no sound when using AV composite output?
A : If the AV composite cable has no problems, you can check whether the SPDIF in the playback setting is on. When the SPDIF is on, the left sound channel will be forced to turn to the digital. output.
32.Q：How to connect to Mi box if there is no HDMI port on the TV?
A：Mi box supports connecting AV composite cables to realize video and audio output.Please pay attention to the wiring of the plugs when using.Yellow transmission is the video signal, white, red two joint transmission of audio left, right channel.
33.Q：Does xiaomi box support USB optical drive?
A：Mi box does not support USB optical drive.
34.Q：Can mi Box connect multiple devices at the same time through MiLink?
A：Multiple devices will preempt each other, but only one device can be connected at the same time.
35.Q：Can the Mi box be controlled remotely?
A：Xiaomi box does not support this function at the moment.
36.Q：Can I play the music on xiaomi box by using the music program of iPhone?
A：Sure.Apple's Airplay function supports to directly release music from its own music program to xiaomi box.
37.Q：How to use the Miracast function?
A:Open an Miracast (an application in the box) in the Xiaomi box and wait for the system to prompts "waiting for the mobile phone to connect". Then open the Wlan Display/ wireless Display function in the Xiaomi phone, scan the Xiaomi box and click establish the connection.
Wlan Display settings path: System Settings -Wlan- Menu key -Wlan Display
Wireless Display settings path: System Settings - More wireless connections - wireless Display
38.Q：How can iPhone\iPad\iTouch connect to xiaomi box via Airplay?
A：Take the iPhone's built-in gallery as an example:
1. Ensure that iPhone and Xiaomi box are in the same LAN environment;
2. Open the photos with the iPhone's own "Gallery" app, enter the full-screen browsing mode, click the "Airplay" button on the screen, select the corresponding "Xiaomi Box", and release the photos.
39.Q：Is the Xiaomi box Android system?Can I install my own app?
A：Mi Box is Android system. You can install apps in Mi Box App Store, but it does not support the installation of apps outside of Mi Box App Store.
40.Q：Mi box connected by wireless means often suffers from the phenomenon of lag, and occasionally or in a period of time, the network signal is unstable and power is cut off. However, the WiFi connection of mobile phone or iPad is normal in the same LAN at the same time. How to deal with this?
A：You can do the screening according to the following methods:
Replace the router and network environment, and observe whether the same phenomenon occurs, if there is still a fault, contact after-sales inspection.
41.Q：What are the local video playback formats that Xiaomi box supports?
A：Video:asf、avi、wm、wmp、wmv、dat、m1v、m2p、m2t、m2ts、m2v、mp2v、mpeg、mpg、mpv2、ps、pv、tp、tpr、ts、m4b、m4p、m4v、mp4、mpeg4、3g2、3gp、3gp2、3gpp、mov、qt、f4v、flv、hlv、swf、ifo、vob、mkv、 (RM,RMVB format requires authorization.Do not take the initiative to mention to the user, such as user consultation follow-up, suggest the user to try.）Audio: mp3、wav、wma、wave、au、ra.
42.Q：Does Xiaomi box support external subtitles?
A：Xiaomi box supports external subtitle. The title of the external subtitle should be the same as the movie.Now it also supports network subtitle automatically download matching function.
43.Q：Why do Xiaomi box always appear intermittent sounds and sometimes there's no sound when I watch videos?
A：1. Replace the cable connecting the Xiaomi box to the TV,
2. If the TV works for a long time, due to electrostatic/impulse voltage and other reasons, some devices may work in abnormal state, you can replug the power supply of the TV and try to restart the TV.
44.Q：Why is there no sound and image or appear black screen and flicker after connecting my MI box to my TV using HDMI cable?
A：1. Check whether the HDMI and try to replace the HDMI cable,
2. Check whether the HDMI interface of the TV, such as whether the HDMI interface is oxidized, etc.Also, if your TV has multiple HDMI ports, try switching to different ones.
45.Q：The sound of the box playing is very low. Is it a box problem?
A：1. please check whether the sound of the TV turn on,make sure that the volume of the TV has been turned up.
2. please check whether the sound of the speaker has been turned on and make sure the volume of the TV has been turned up.
46.Q：My computer and mobile phone can be normally connected to the wireless network at home, but why can't The Mi box be connected?
A：1. Please delete the router's encryption mode and try to connect. If you can connect normally, you can reset the password of the router and reconnect the box;
2.If method 1 is invalid, please check whether the router set to MAC address login limit. If there is a corresponding limit, please modify router Settings or restore route factory Settings;
3.Try to change the network environment.
47.Q：What types of subtitles are available?
A：According to the relationship with the video file, there are three kinds, including external subtitle, internal subtitle and embedded subtitle.
External subtitle: Subtitle files independent of video files,
Inner subtitle: The subtitle file enclosed in the video file,
Embedded subtitle: Part of the video stream data (and therefore difficult to detect and parse) depending on whether the subtitle is image or text, including text subtitle and image subtitle.
In the Mi box, you can set the color, size and thickness of text captions from the menu, but you can't adjust the style of picture captions.According to the format of the subtitle file, including the common SRT subtitle, SSA subtitle, ass subtitle and so on.
48.Q：Which formats of subtitle files does Xiaomi box support?
A： TXT, SRT, SMI, SAMI, RT, SSA, ASS, IDX, SUB formats.
Does it help?