Warranty
- Xiaomi Phone
- Extra Guarantee
- ECO PRODUCT
- Xiaomi TV
- Xiaomi Washing Machine
XIAOMI SMARTPHONE WARRANTY NOTICE
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
LIMITED PRODUCT WARRANTY
Xiaomi warrants the original purchaser that your Xiaomi Product shall be free from defects in materials and workmanship under normal use in accordance with the user manuals during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for one (1) year for host unit, six (6) months for charger and data cable from the date of purchase. Notwithstanding the foregoing clause, Xiaomi does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.
Xiaomi does not warrant the operation of the Product will be uninterrupted or error-free.
REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the Product at no charge, use new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs.
In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply.
Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and warranty card with IMEI of the Product. Before returning any unit for service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. You also need to sign out of your Xiaomi Mi account, Google account and other personnel accounts on the Product(s) such as Xiaomi phones/pads. If your Product(s) is a product that can be connected to other devices belonging to you, please make sure to disconnect the Product(s) from your devices before returning the Product(s). Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the “Xiaomi” or “Mi” trademark, trade name, or logo affixed to it.
The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product’s usage.
Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
IMPLIED WARRANTIES
Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
Except prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
CONTACT INFORMATION
Any issues relating to the product, Customer may contact Xiaomi Customer Contact Center through online chat or call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or email support: service.ae@support.mi.com.
The contact person for the after-sale service may be any person in Xiaomi’s authorized service center, Xiaomi’s authorized distributors or the final vendor who sold the products to you.
EXCLUSIVE SERVICES
SCREEN PROTECTION GUARANTEE
Xiaomi Series
Redmi Serie
REDMI Note 17/REDMI Note 17 5G/REDMI Note 17 Pro 5G/REDMI Note 17 Pro Max 5G
Redmi Note 15 & Redmi Note 15 5G & Redmi Note 15 Pro & Redmi Note 15 Pro 5G & Redmi Note 15 Pro+ 5G
Redmi Note 14 & Redmi Note 14 Pro & Redmi Note 14 Pro+
POCO Series
INTERNATIONAL WARRANTY SERVICE
XIAOMI ECO-PRODUCT WARRANTY NOTICE
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
LIMITED PRODUCT WARRANTY
XIAOMI warrants that the Products are free from defects in materials and workmanship under normal use in accordance with the respective Product user manual, during the Warranty Period.
Product | Warranty period | Scope of Warranty | Warranty service |
Wearables | 1 years | Labor and parts | Mail in/Walk-in |
Security Cameras | 1 years | Labor and parts | Walk-in |
Vacuum Cleaners | 1 years | Labor and parts | Walk-in |
Environment Appliance | 1 years | Labor and parts | Walk-in |
Kitchen Appliance | 1 years | Labor and parts | Walk-in |
Smart Lightings | 1 years | Labor and parts | Walk-in |
The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free at all time.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product.
REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and warranty card with serial number of the Product. Before returning any unit for service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. You also need to sign out of your Xiaomi Mi account, Google account and other personnel accounts on the Product(s) such as Xiaomi/Redmi smart watches, Xiaomi/Redmi bands, etc. If your Product(s) is a product that can be connected to other devices belonging to you, please make sure to disconnect the Product(s) from your devices before returning the Product(s). Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the “Xiaomi” or “Mi” trademark, trade name, or logo affixed to it.
The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product’s usage.
Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
IMPLIED WARRANTIES
Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
CONTACT INFORMATION
Any issues relating to the product, Customer may contact Xiaomi Customer Contact Center through online chat or call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or email support: service.ae@support.mi.com
The contact person for the after-sale service may be any person in Xiaomi’s authorized service center, Xiaomi’s authorized distributors or the final vendor who sold the products to you.
XIAOMI TV WARRANTY NOTICE
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
LIMITED PRODUCT WARRANTY
XIAOMI warrants in addition to your statutory rights, that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.
Product | Warranty Period | Warranty service |
MI TV | 12 Months | Mail-in/On-Site |
Main Parts | 12 Months | Mail-in/On-Site |
Accessories (Remote Control, the base) | 6 Months | Walk-in/Mail-in/On-Site |
The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free at all time.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product or from negligent use.
REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service. Before returning any unit for service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. You also need to sign out of your Xiaomi Mi account, Google account and other personnel accounts on the Product(s). If your Product(s) is a product that can be connected to other devices belonging to you, please make sure to disconnect the Product(s) from your devices before returning the Product(s). Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or "Xiaomi" or "Mi" logo.
The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss.
No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.
DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
CONTACT INFORMATION
Any issues relating to the product, Customer may contact Xiaomi Customer Contact Center through online chat or call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or email support: service.ae@support.mi.com.
The contact person for the after-sale service may be any person in Xiaomi’s authorized service center, Xiaomi’s authorized distributors or the final vendor who sold the products to you.
LIMITED WARRANTY STATEMENT
This limited warranty applies only to Xiaomi products. Under normal use conditions, Xiaomi's authorized service center may, at its discretion, provide free repair and/or replacement services within the warranty period.
Product | Warranty Coverage | Warranty Period | Warranty Service |
|---|---|---|---|
Xiaomi Air Conditioner | Whole unit | 1 year (12 months) | On-site service |
Compressor | 10 years (120 months) | On-site service | |
Accessory (remote control) | 6 months | In-store / on-site service | |
Xiaomi Refrigerator | Whole unit | 2 years (24 months) | On-site service |
Compressor | 10 years (120 months) | On-site service | |
Xiaomi Washing Machine | Whole unit | 1 year (12 months) | On-site service |
Motor | 12 years (144 months) | On-site service |
Please note that the period of the limited warranty starts from the date the customer first purchases the eligible Xiaomi product.
This limited warranty is only valid in United Arab Emirates and the product shall not be eligible for any international warranty services. To the fullest extent permitted by law, the warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for any damages or loss of any program, data or removable storage media.
Prior to contacting a Xiaomi service agent, customers are required to prepare and to provide the following information: a) Model of the product and serial number (if available). b) Customer’s full address and contact information. c) Purchase order number and a copy of the customer’s original invoice/receipt.
The warranty in respect of a repaired product or part will continue to be warranted for the remaining of its warranty period or 30 days from the date of completion of the repair, whichever is longer.
This warranty does not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of God such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains. e) Any other circumstances that are contradictory or are not in compliance with business ethics.
Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.
Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented in order for any warranty claim.
Repair or replacement will be carried out through the Xiaomi authorized service center.
For installation of air-conditioning product, customer may contact our authorized dealer/distributor/retailer that sells the relevant product.
The obligation under this warranty shall be limited to repair or providing replacement of parts only.
If the product is damaged during transit by the customer, repairs will be carried out by a Xiaomi authorized service center at the customer's expense. The warranty for the remaining period will continue from the original purchase date.
Xiaomi and/or Xiaomi authorized service center reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.
In the event of any unforeseen circumstance and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the customer to accept as a commercial solution in lieu of repairs.
This warranty will automatically be expired on the expiry of the warranty period as specified herein.
No dealer/distributor/retailer has authority to vary the terms of above warranty.
Warranty is applicable only for products purchased in United Arab Emirates. Applicable service charges may be different for products purchased outside of the United Arab Emirates.
Any issues relating to the product, customer may send an email to service.ae@support.mi.com or contact the Xiaomi Customer Service Center: (800) 03 20 664 (Monday to Friday 09:00 am - 18:00 pm).