Return Policy mi.com/ae

Return Policy mi.com/ae

Overall Return Guidelines

I. General Information

1.      These are Xiaomi’s (“Xiaomi”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by Consumer (“Consumer”, “You”) directly from Xiaomi Technology L.L.C, a company incorporated under the United Arab Emirates (“UAE”) laws, with its registered address at Office No. HC-8 The One Tower Barsha Heights, Dubai, U.A.E.], entered into the Commercial Register under registration number 1478465 bought through the online shop at www.mi.com/ae (“Website”)

2.      If You purchase products through any other sales channels, please contact the seller who sold the products to You.

3.      All returns must comply with the Terms of Conditions of the United Arab Emirates available through mi.com/ae.

4.      All Product(s) returns require a Return service number. You may obtain a service number by two ways:

(i)    Submit the Return/Replacement request on mi.com/ae order center available after logging in Consumer’s Mi Account.

(ii)   Contact Xiaomi Customer Service Center through:

·       online chat, or

·       phone number: (800) 03 20 664 (Monday to Friday from 09:00 to 18:00), or

·       email: service.ae@support.mi.com

5.      Before returning any products, ensure that you back up and delete your personal data and/or confidential information stored on the products. Sing out of any accounts associated with the product, including Xiaomi Mi Account and Google account on the Product(s). If the product can be connected to other devices, disconnect it before returning. Xiaomi will not be liable in any way for the loss of data if you fail to delete it before returning the Product(s).

6.      Product(s) returned for refund that are received by Xiaomi under any of the following conditions are not eligible for return and will be rejected:

(i)    Product(s) was not purchased from mi.com/ae,

(ii)   Product(s) which were non-prefabricated, manufactured according to the customer’s specifications and intended to meet their individual needs,

(iii) Product(s) which, after delivery, due to their nature, become inseparably combined with other items,

(iv) Product(s) which are delivered in a sealed packaging which, once opened, cannot be returned,

(v)   Product(s) digital versions of the software,

(vi) Software, audio and video recordings in an open package.

7.      Product(s) shall be returned with all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.

II. Standard Return Policy

You can return or exchange the Product(s) purchased through the Website to the Xiaomi as follows:

1.      Product (s) of proper quality:

You can return for refund of the unopened sealed products in their original condition including change of mind returns, within fourteen (14) calendar days from the delivery date. Major appliance like air conditioner, washing machine and refrigerator and the TV products, which are involving installation services is not applied to this withdraw right; OR

2.      Product (s) of manufacturing problems:

You can return for replacement or repair or refund in case the lack of conformity of the Product(s) with the purchase agreement existing at the time of its delivery of the Product(s) and was noticed within one year, unless Xiaomi has specified a longer shelf life of the Product(s).

More information is available on Warranty Policy page (https://www.mi.com/ae/support/warranty/).

Note: Xiaomi may choose to replace if you request a repair, or Xiaomi may choose to repair if you request a replacement, considering sustainability principles, environmental laws and waste electronics compliance, if meeting the conditions to adapt the Product(s) to the purchase agreement in the manner chosen by you is impossible or would involve excessive costs for Xiaomi.

For more information on Website return process and policies, please see the Additional Return Information sections of this page.

III. Return Shipping

Xiaomi will bear the return shipping costs in the case set forth above. Xiaomi reserves the right to refuse to cover the cost of returning the Product(s) if, due to the nature of the product (e.g. size or weight), it cannot be sent back in the usual way by mail. A returned product must be in accordance with Xiaomi’s return policy and logistic company policy. A return shipping label can be obtained by email after Return/Replacement request has been successfully applied.

Customers must follow the return shipping instructions mentioned in Xiaomi's return policy and guide email.

 

IV. How to Return a Xiaomi Product

The steps of return of Product(s) are as follows:

You can submit your return request to obtain the service number through:

1.      Website via the order center by submitting the Return/Replacement request on mi.com/ae order center available after logging in Consumer’s Mi Account.

2.      Xiaomi Customer Contact Center through:

(i)    online chat, or

(ii)   call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or

(iii) Email support: service.ae@support.mi.com.

Note: If you are unable to create a return request, please contact Xiaomi Customer Contact Center for support.

3.      After You fill out the return declaration, we offer you the option of returning the product via a freight prepaid option. You will receive a return label within 2 business days in an email sent to the address provided by the Consumer, which is an acknowledgment of Xiaomi's acceptance of the return request.

4.       You then need to follow the instructions in the email: back up data and delete all personal data on the product, pack the Product(s) correctly, and drop off to the nearest post office or order pick-up service (if applicable) to deliver it to Xiaomi Authorized Service Center. The proof of purchase must be delivered to Xiaomi Authorized Service Center along with return products. The Product(s) must be sent for return to Xiaomi no later than 14 days after receiving the return label or your return shipping label will be invalid.

5.      Xiaomi Authorized Service Center will then process your return request upon receiving the Product(s).

6.      After Xiaomi Authorized Service Center inspects the returned Product(s), and if they meet the return conditions, you will receive the refund through your original payment method. For replacement request, a new product will be sent to you as soon as possible. If the returned Product(s) do not meet the return conditions, Xiaomi Authorized Service Center will directly send the Product(s) to You. In case of repair, Xiaomi will contact you to agree the next steps. 

V. Additional Return Information

Bundles

Bundles include two or more items that can be purchased together in order to receive a discount.

Items sold as part of a Bundle cannot be returned individually for a refund.

PROMOTIONAL ITEMS AND GIFTS

Xiaomi may offer free promotional items with their Product(s). Xiaomi requires that promotional items be returned along with their Product(s).

NOT ELIGIBLE FOR RETURN

·       ITEM IS PAST THE RETURN PERIOD

If the Product(s) exceeds the eligible return period, it cannot be returned to Xiaomi. However, you may still be within the warranty period. To verify Xiaomi warranty coverage and options, please refer to Warranty Policy page (https://www.mi.com/ae/support/warranty/).

·       ITEM IS NON-REFUNDABLE OR NON-REPLACEABLE

If the Product(s) is non-refundable, non-replaceable or both, the Product(s) may still be within the warranty period. To verify Xiaomi warranty coverage and options, please refer to Warranty Policy page (https://www.mi.com/ae/support/warranty/).

If the Product(s) is within the return policy and time frame listed on the product page, but you cannot initiate a return, please contact Xiaomi Customer Service Center for further assistance.