What to do if the Mijia Front Load Washer Dryer 10.5kg does not heat up during operation?

If the Mijia Front Load Washer Dryer 10.5kg does not heat up during operation, please refer to the following steps to troubleshoot:
1. Check whether the selected program has heating function. If not, please switch to a program with heating;
2. The washing machine will only heat up during the washing process, and there is no heating process during the rinsing process. Therefore, it is normal for the water in the rinsing drainage to be cold.
If the problem is still not solved, please contact the after-sales service center.