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Home > Support > Warranty

Limited Warranty Statement

LIMITED WARRANTY STATEMENT


This limited warranty shall apply to Xiaomi products. For handset, air purifier and accessory defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

Handset Limited Warranty

Item Warranty Period Scope of Warranty Warranty service Warranty Support Document
Handset Hardware 1 year Labor and parts Walk in Purchase Order No.
Xiaomi original battery, adapter and other accessories packaged 6 months Labor and parts Walk in Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.

Air Purifier Limited Warranty

Service Centers supporting Air Purifier Services, please visit the website: http://www.mi.com/in/service/repair/.

Item Warranty Period Scope of Warranty Warranty service Warranty Support Document
Main Device (exclusive of filter) 1 year Labor and parts Walk in Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any defect of air purifier is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

Accessory Product Limited Warranty

This Accessory Product Limited Warranty only covers accessories sold on www.mi.com.

Service Centers supporting Accessory Services, please visit the website: http://www.mi.com/in/service/repair/.

Item Scope of Warranty Scope of Warranty Warranty service Warranty Support Document
Battery 6 months Labor and parts Walk in Purchase Order No.
Battery Charger 6 months Labor and parts Walk in Purchase Order No.
USB Cable 6 months Labor and parts Walk in Purchase Order No.
Mi Band 1 year(excluding strap) Labor and parts Walk in Purchase Order No.
Headphone 6 months Labor and parts Walk in Purchase Order No.
LED Light 6 months Labor and parts Walk in Purchase Order No.
USB Fan 6 months Labor and parts Walk in Purchase Order No.
Power Bank 6 months Labor and parts Walk in Purchase Order No.
Bluetooth Speaker 6 months Labor and parts Walk in Purchase Order No.
VR Play 6 months Labor and parts Walk in Purchase Order No.
Selfie Stick 6 months Labor and parts Walk in Purchase Order No.
Mi Wifi Repeater 6 months Labor and parts Walk in Purchase Order No.
Mi Router 3C 1 year Labor and parts Walk in Purchase Order No.
T shirt No warranty - - -
Backpack 6 months Manufacturing defects Walk in Purchase Order No.
Mi Band 1 year (excluding strap) Labor and parts Walk in Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.

  1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:

    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:

    • If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
    • If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • For Mi Band strap, if it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.
    • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Manufacturing warranty applies on:

    • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
    • Warranty covers all manufacturing defects on zippers, runners, buckles & stitching issues caused by workmanship errors.
  6. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.

    • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on.
    • Invalid warranty
    • Expired warranty

For more details, please call Xiaomi hotline: 1800 103 6286.