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REPAIR DISCOUNT PROMOTION

REPAIR DISCOUNT PROMOTION

Eligible models:
All smartphones (Xiaomi series, Redmi series, and POCO series) purchased on www.mi.com/uk, www.po.co/uk, and from local authorized Xiaomi sellers ("Product").

SCOPE OF SERVICE:
There will be a 20% discount on the out-of-warranty repair labor fee for beneficiaries who avail of Xiaomi customer service, and who walk in Xiaomi authorized service center, for product repair during the Promotion Period.

TERMS AND CONDITIONS

1. PROMOTER AND PROMOTION

This repair discount promotion (the "Promotion") is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom (the "Promoter" or “Xiaomi”).

2. PROMOTION PERIOD

This promotion is valid from 16/09/2022 and ends on 30/09/2022. (the "Promotion Period").

3. TERRITORY

The Promotion is only valid in United Kingdom

4. BENEFICIARIES AND MECHANISM

a.- Beneficiaries

If you have purchased any of the Products (Mi series, Redmi series, and POCO series) from www.mi.com/uk, www.po.co/uk/, or from an authorized Xiaomi seller and the repair of the Product is out of warranty (either time or scope), if you request customer service from www.mi.com/uk, or go to a Xiaomi authorized service center during the Promotion Period, and you are ("Beneficiary") of this Promotion, we will grant you a ONE (1) time 20% discount* on the labor cost related to the repair of the Product in accordance with the terms and conditions set out in these T&Cs. ("T&C").

*Please note that the cost of replacement parts is excluded from the 20% discount.

b.- Mechanism

Beneficiaries can make use of the Service in two (2) ways:
i. Take the Product to the front-end Xiaomi Authorized Service Center for on-site repair
Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers listed below under Annex I " Xiaomi Authorized Service Centers" for the Repair.
The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service, under the scope of this agreement: ownership and product eligibility.
The Xiaomi Authorized Service Center will perform an inspection and provide the Beneficiary with a work estimate for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned and the inspection costs will be borne by the Beneficiaries.

ii. Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the Promotion Period through the contact information as listed below at Annex I and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.

5. EXCLUSIONS

This Promotion does not apply to or cover the following situations:
a. The Beneficiary is unable or unwilling to produce proof of purchase and/or delivery notes.
b. The serial number and/or IMEI number is damaged or has been removed or tampered with;
c. The product is a counterfeit and was not manufactured by Xiaomi.

6. MISCELLANEOUS

1) Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance and/or repair. For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary. To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.

2) The Promoter will advertise the Promotion on www.mi.com/uk and through any other means it deems appropriate to inform the public and the promotional materials will be subject to these T&Cs.

3) The Promoter will interpret and explain the terms of this Promotion in accordance with legal requirements. The Promoter reserves the right to cancel and/or modify this Promotion with prior notice and taking into account the orders already placed by the Beneficiaries.

4) Beneficiaries will be automatically and immediately excluded from this and all other mi.com Promotions if they engage in malicious, unreasonable, misleading or inappropriate behavior, use disproportionate, fraudulent or improper means or violate any applicable legal requirements.

5) Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

6) The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/uk/service/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Dutch Law. Beneficiaries have the option of filing claims at a competent court in the country where they reside.

ANNEX I

XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION

Xiaomi Service contact

Xiaomi Service Repair Centers (Mail in Repair)

Xiaomi Service Repair Centers (Walk in repair)