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PAYMENT

PAYPAL ONLINE BANKING

THE DIRECT CREDIT/DEBIT BANK
PAYMENT SERVICE IS PROVIDED BY MOLPay

MOLPay is the first payment gateway in Southeast Asia enabling online purchases to be paid physically with cash at popular
retail chains, outlets or via online using global credit cards, debit cards, charge cards, e-banking, and e-wallets.

CREDT CARD & DEBIT CARD ONLINE BANKING (E-BANKING)
FAQ
Is my Credit Card / Debit Card details protected? +

All details keyed in the payment page is secured and protected by MOLPay

Can I use a Debit Card to make payment?? +

You can use your debit card to make payment as long as it is a Visa or MasterCard brand.

Upon check out from Xiaomi website, not able to reach my credit card page to key in PIN? +

This may be a temporary network issue with your respective credit card bank. Kindly make payment again after 30 minutes. If problem persist, kindly contact your credit card issuing bank.

Credit Card/Debit Card transaction keep failing. Why? +

Kindly make sure your credit card has sufficient balance and credit limit to proceed with payment. You may contact your respective credit card bank to inquire further.

Did not receive the Pin Code on my mobile? +

You may choose to resend the pin code from the bank payment window. If problem persist, kindly contact your respective credit card bank.

My credit card has been charged, but my order shows failed? +

You may send an email to MOLPay at support@molpay.com along with your “Order ID” . MOLPay will double check on your payment status.

Is my Log in details protected? +

All details keyed in the payment page is secured and protected by MOLPay

My online banking payment keeps failing. Why? +

Kindly make sure you have sufficient bank balance to proceed with payment. If this problem still persist, kindly contact email support@molpay.com along with your Order ID for them to check.

Did not receive the OTP Code on my mobile.? +

You may choose to resend the pin code from the bank payment window. If problem persist, kindly contact your respective credit card bank.

My bank account has been deducted, but my order shows failed.? +

You may send an email to MOLPay at support@molpay.com along with your "Order ID". MOLPay will double check on your payment status.

My order has been cancelled, when will I receive my refund? +

Customer will receive their refund within 7 to 14 working days after the payment has been cancelled.