Supported Services
- In-Warranty Service
- Out-of-Warranty Service
- Software upgrade service
Customers should provide a valid purchase proof and warranty card. After inspected by the Xiaomi authorized
service center and confirmed that the smartphone meets the warranty conditions, you can enjoy the in-warranty service for free².
Warranty determination rules are subjected to the local service center.
For the devices that the warranty period has expired or is not covered by warranty, damaged spare parts can be replaced at the designated local Xiaomi authorized service centers² with a charge. The price of spare parts and the labor fee are subjected to the Xiaomi authorized service center where the service is provided.
Bring your device to the designated Xiaomi authorized service center, and we will help you upgrade your device to the latest version. ³
Notes:
Headline "Supported Services”: Other services are subjected to the place whether the service is provided. Please contact the local authorized service center.
The appearance or function of some materials may be different due to different national/regional related systems, regulations, listing versions,
and standard requirements. For details, please consult the local authorized service center.There is a risk of data loss during system upgrade. Please back up the data in your phone and log out the Mi Account before
going to the service center to upgrade.
Supported Mobile Phone Model
Xiaomi 13 PRO
Xiaomi 13 Pro is the latest realization of our imaging philosophy and the masterpiece behind the masterpiece. Professional optics, emotive imaging aesthetics and full Leica experience are embodied in the device to bridge the century old imaging legends and the masterpieces you are creating today.
Purchase at mi.com
Xiaomi 12 PRO
Pro-grade 50MP triple camera array,WQHD+ dynamic 120Hz display, Snapdragon® 8 Gen 1 chipset, and 120W Xiaomi HyperCharge.
Purchase at mi.com*Mi.com store is only available in some markets.
FAQs
If your mobile phone is purchased from the official channels of the above markets and activated locally, in principle, it complies with the conditions of Xiaomi Smartphone International Warranty. For details, you can inquire through the assistance of Xiaomi customer service or through the Xiaomi authorized service centers.
Under the international warranty service, no fee will be charged for the in-warranty service; in contrary, for the out-of-warranty repair, the repair fee will be subjected to place providing the service.
The warranty period of Xiaomi Smartphone International Warranty Service will be calculated from the time of your purchase, and the warranty period of Xiaomi Smartphone International Warranty Service is 24 months.
Currently, only designated models can enjoy the Xiaomi Smartphone International Warranty Service, and the service is not sold separately for other models.
The Xiaomi Smartphone International Warranty Service does not currently apply to Value-added services such as Mi Care.
You can refer to https://www.mi.com/global/service/warranty to get the contact information of Xiaomi service in your market.
Affected by multiple factors, the specific service timeline of Xiaomi International Warranty is subjected to the actual local conditions, and it is temporarily impossible to accurately promise the specific timeline.