Due to COVID-19, the ongoing health and containment emergency measures may cause service delays at logistic couriers and Xiaomi authorized service centers until further notice. Thank you for your understanding and support.×

Xiaomi Smartphone
International Warranty Service

For designated models of Xiaomi smartphone, you can enjoy the warranty service for your device including repair
and upgrade services at designated Xiaomi authorized service centers in all countries/regions covered by
Xiaomi Smartphone International Warranty.

Supported Services

  • Customers should provide a valid purchase proof and warranty card. After inspected by the Xiaomi authorized
    service center and confirmed that the smartphone meets the warranty conditions, you can enjoy the in-warranty service for free².
    Warranty determination rules are subjected to the local service center.
  • For the devices that the warranty period has expired or is not covered by warranty, damaged spare parts can be replaced at the designated local Xiaomi authorized service centers² with a charge. The price of spare parts and the labor fee are subjected to the Xiaomi authorized service center where the service is provided.
  • Bring your device to the designated Xiaomi authorized service center, and we will help you upgrade your device to the latest version. ³
Notes:

1. Other services are subjected to the place whether the service is provided. Please contact the local authorized service center.
2. The appearance or function of some materials may be different due to different national/regional related systems, regulations, listing versions,
and standard requirements. For details, please consult the local authorized service center.
3. There is a risk of data loss during system upgrade. Please back up the data in your phone and log out the Mi Account before
going to the service center to upgrade.

Supported Mobile Phone Model

Xiaomi 12 PRO

Pro-grade 50MP triple camera array,
WQHD+ dynamic 120Hz display,
Snapdragon® 8 Gen 1 chipset,
and 120W Xiaomi HyperCharge.

  • Collect mi points
  • Fast delivery
  • Offical service

*Mi.com store is only available in some countries and regions.

List of Supported
Countries And Regions

FAQs

  • 1. How can I confirm that my device is covered by Xiaomi Smartphone International Warranty Service?

    If your mobile phone is purchased from the official channels of the above countries/regions and activated locally, in principle, it complies with the conditions of Xiaomi Smartphone International Warranty. For details, you can inquire through the assistance of Xiaomi customer service or through the Xiaomi authorized service centers.
  • 2. Need I pay for Xiaomi Smartphone International Warranty Service?

    Under the international warranty service, no fee will be charged for the in-warranty service; in contrary, for the out-of-warranty repair, the repair fee will be subjected to place providing the service.
  • 3. How is the Xiaomi Smartphone International Warranty Service Warranty Period calculated?

    The warranty period of Xiaomi Smartphone International Warranty Service will be calculated from the time of your purchase, and the warranty period of Xiaomi Smartphone International Warranty Service is 24 months.
  • 4. Can I purchase Xiaomi Smartphone International Warranty Service for other models?

    Currently, only designated models can enjoy the Xiaomi Smartphone International Warranty Service, and the service is not sold separately for other models.
  • 5. Do the value-added services such as Mi Care that I purchased covered by the Xiaomi Smartphone International Warranty Service?

    The Xiaomi Smartphone International Warranty Service does not currently apply to Value-added services such as Mi Care.
  • 6. How to contact Xiaomi to enjoy Xiaomi Smartphone International Warranty Service?

    You can refer to the link for the contact information of Xiaomi Smartphone International Warranty Service providers in your country.
  • 7. What is the timeliness of Xiaomi Smartphone International Warranty Service?

    Affected by multiple factors, the specific service timeline of Xiaomi International Warranty is subjected to the actual local conditions, and it is temporarily impossible to accurately promise the specific timeline.
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