{Important Safety Warning}

Since our founding, Xiaomi has been dedicated to producing safe, affordable and quality products for our customers.

We recently became aware of a potential safety issue with the Xiaomi Mi Electric Scooter (Model: M365), as it was determined that in a limited number of production units, a screw in the folding apparatus has the potential to come loose, causing the vertical component to break from the main body while in use. There are 10257 affected units, these were produced between October 27, 2018 and December 5, 2018, and are primarily concentrated in the United Kingdom (7406pcs). Other affected regions are: Germany (613pcs), Spain (509pcs), Ireland (443pcs), Denmark (258pcs), Kazakhstan (200pcs), Myanmar (175pcs), Colombia (97pcs), Turkey (80pcs), Laos (79pcs), Italy (37pcs), Hungary (34pcs), Greece (31pcs), Korea (30pcs), Macau (25pc), United Arab Emirates (22pcs), Belgium (17pc), Portugal (16pcs), Singapore (14pcs), Russia (1pc) , Thailand (1pc), and unidentified (169pcs). (The above information may differ due to free transfer among different regions, which may not be accurate.)

The affected serial numbers (S/N) range from: 21074/00000316 - 21074/00015107 and 16133/00541209 - 16133/00544518.

We have now issued a proactive product safety recall for the units potentially affected. The recall program will start on June 26, 2019 for the United Kingdom and July 1, 2019 for other markets.

As such, we are encouraging all those who purchased this product to immediately stop using the Xiaomi Mi Electric Scooter (M365) until they have determined whether their scooter is part of the recall. Related details appear below.

Working closely with our Mi Electric Scooter manufacturer, we have remedied the issue moving forward. We sincerely apologize for any concern this may have caused our customers.

Warning: If any user notices a screw coming loose on their scooter, please DO NOT try to fix the issue on your own. We strongly encourage users to read our instructions carefully before operating. *Disclaimer: Any scooters that were modified are not part of this recall.

How to Determine if Your Xiaomi Mi Electric Scooter (M365) is Subject to Recall

Consumers who purchased the product can easily determine if their Xiaomi Mi Electric Scooter (M365) is subject to recall by entering the serial number in the box below. The serial number can be located as shown.

If your device is part of the product safety recall program, you will immediately receive a prompt asking to enter your email address. Within 72 hours, you will receive additional information regarding the repair of Xiaomi Mi Electric Scooter at no cost to you.

We appreciate your cooperation in this important matter.