Connection failure/pairing failure may occur in the following situations, and the troubleshooting suggestions are as follows.
( Note: Some mobile phone models (non-Xiaomi mobile phones) have compatibility issues. If the strip cannot be successfully paired and connected to the mobile phone for the first time or after several attempts, if there are other models of mobile phones, you can use the connection to upgrade the strip to After the latest software version (1.1.122), re-pair and connect with the original model. Currently, the mobile phone models with compatibility problems have been found to be SONYXperia)
1. The iOS phone cannot connect back, and the iOS system will clear the background after opening more applications in the background. suggestions below:
Open the Mi Fitness App to confirm whether the connection can be restored normally;
If the connection cannot be made, click the connect button to see if the connection can be made normally;
If the connection still cannot be made, confirm whether the device is connected in the Bluetooth of the mobile phone system. If the device is connected, ignore the device and confirm whether the connection is normal; if the device is not connected, it is recommended to restart and try again;
If you still cannot connect back, reset the device to factory settings, ignore the device in the system Bluetooth again, and Mi Fitness App rescans to connect to the device.
2. After the band was restored to factory settings, the iOS phone failed to connect after searching again.
Confirm whether the device is present in the Bluetooth system of your mobile phone. If so, please ignore it, return to the Mi Fitness App again, and follow the prompts to re-pair;
When three "×" signs appear during iOS pairing, confirm whether the system Bluetooth is ignored. If the system Bluetooth has this device, please ignore it and try to connect again.
3. In the state of iOS connection, the strip is restored to the factory, and the app fails to add repeatedly when adding the strip again.
When the band is paired with an iOS phone, the band is unilaterally restored to factory settings. When adding the app, the addition fails repeatedly. You need to ignore the device in the system Bluetooth first, and then try again to pair successfully.
4. The Android phone does not have the permission to run in the background, resulting in the Mi Fitness App being cleared from the background.
In order to use the band better, avoid one-click memory cleaning and some housekeeping software cleaning processes or interception in the Android system. It is recommended to keep the Mi Fitness App running in the background, and the opening path is as follows.
For first-time pairing, follow the guidance to enable background permissions.
After pairing, you can set it according to the requirements on the App->"Device"->"Enable background operation permission" page.
5. After the band was restored to factory settings, the device could not be found.
If the device cannot be found after unpairing, turn off and turn on the Bluetooth of the mobile phone system again.
Confirm whether there is a pop-up box prompting for connection on a nearby mobile phone. If so, you need to reject it.
7. The power saving mode of the band or mobile phone is turned on.
After the device turns on the power saving mode, the Bluetooth of the band will be turned off, the currently connected mobile phone will be disconnected, and the connection will not be automatically reconnected.
After the mobile phone turns on the power saving mode, it may turn off the Bluetooth of the mobile phone, disconnect the currently connected band, and cannot reconnect.
8. The processing method when disconnecting Bluetooth or turning off the mobile phone during pairing
If you turn off the Bluetooth of the iOS mobile phone during pairing, the band will pop up a "pairing failure" interface, and the Mi Fitness App will prompt that the Bluetooth is turned off, and prompt to turn on the Bluetooth to re-scan. After re-opening the Bluetooth of the iOS mobile phone system, the pairing failure interface will appear, click again "Retry" pop-up box, repair successfully.
If you turn off the Bluetooth of the Android phone during pairing, the band will pop up a "pairing failed" interface, and the Mi Fitness App will display that the pairing failed. If you click "Retry", the App will prompt the user to open the Bluetooth prompt box. If you turn on the Bluetooth again, the Can be bound successfully.
When the mobile phone is turned off or restarted during pairing, the band will pop up a "pairing failure" interface, and the mobile phone needs to be re-bound after the mobile phone is turned on.
9. why other strips cannot be connected
In the disconnected state, when the app is unbound, the strip will not restore the factory settings, and it needs to be restored to the factory before the next pairing, otherwise the new mobile phone cannot be paired;
The iOS mobile phone is connected to the device. After the device is unilaterally restored to the factory, the iOS mobile phone system Bluetooth will try to connect back to the device. The new mobile phone may not be able to find the device (the iOS mobile phone and the device will always be disconnected. During the connection time period, the new mobile phone will not be able to find the device. ; During the break, the new phone is in the scanning state and can be searched). You need to enter the Bluetooth system of the iOS phone, find the corresponding connected device, and ignore this device. At this time, use the new phone to search for pairing connection.
After the Android phone is connected to the device and the device is unilaterally restored to factory settings, Mi Fitness App will connect back to the device and prompt the user whether the current "Delete" or "Add" is currently "Delete" or "Add". At this time, the new phone cannot search for the device. Click "Delete" and then use the new phone to search for the connected band.
( Note: Some mobile phone models (non-Xiaomi mobile phones) have compatibility issues. If the strip cannot be successfully paired and connected to the mobile phone for the first time or after several attempts, if there are other models of mobile phones, you can use the connection to upgrade the strip to After the latest software version (1.1.122), re-pair and connect with the original model. Currently, the mobile phone models with compatibility problems have been found to be SONYXperia)
1. The iOS phone cannot connect back, and the iOS system will clear the background after opening more applications in the background. suggestions below:
Open the Mi Fitness App to confirm whether the connection can be restored normally;
If the connection cannot be made, click the connect button to see if the connection can be made normally;
If the connection still cannot be made, confirm whether the device is connected in the Bluetooth of the mobile phone system. If the device is connected, ignore the device and confirm whether the connection is normal; if the device is not connected, it is recommended to restart and try again;
If you still cannot connect back, reset the device to factory settings, ignore the device in the system Bluetooth again, and Mi Fitness App rescans to connect to the device.
2. After the band was restored to factory settings, the iOS phone failed to connect after searching again.
Confirm whether the device is present in the Bluetooth system of your mobile phone. If so, please ignore it, return to the Mi Fitness App again, and follow the prompts to re-pair;
When three "×" signs appear during iOS pairing, confirm whether the system Bluetooth is ignored. If the system Bluetooth has this device, please ignore it and try to connect again.
3. In the state of iOS connection, the strip is restored to the factory, and the app fails to add repeatedly when adding the strip again.
When the band is paired with an iOS phone, the band is unilaterally restored to factory settings. When adding the app, the addition fails repeatedly. You need to ignore the device in the system Bluetooth first, and then try again to pair successfully.
4. The Android phone does not have the permission to run in the background, resulting in the Mi Fitness App being cleared from the background.
In order to use the band better, avoid one-click memory cleaning and some housekeeping software cleaning processes or interception in the Android system. It is recommended to keep the Mi Fitness App running in the background, and the opening path is as follows.
For first-time pairing, follow the guidance to enable background permissions.
After pairing, you can set it according to the requirements on the App->"Device"->"Enable background operation permission" page.
5. After the band was restored to factory settings, the device could not be found.
If the device cannot be found after unpairing, turn off and turn on the Bluetooth of the mobile phone system again.
Confirm whether there is a pop-up box prompting for connection on a nearby mobile phone. If so, you need to reject it.
7. The power saving mode of the band or mobile phone is turned on.
After the device turns on the power saving mode, the Bluetooth of the band will be turned off, the currently connected mobile phone will be disconnected, and the connection will not be automatically reconnected.
After the mobile phone turns on the power saving mode, it may turn off the Bluetooth of the mobile phone, disconnect the currently connected band, and cannot reconnect.
8. The processing method when disconnecting Bluetooth or turning off the mobile phone during pairing
If you turn off the Bluetooth of the iOS mobile phone during pairing, the band will pop up a "pairing failure" interface, and the Mi Fitness App will prompt that the Bluetooth is turned off, and prompt to turn on the Bluetooth to re-scan. After re-opening the Bluetooth of the iOS mobile phone system, the pairing failure interface will appear, click again "Retry" pop-up box, repair successfully.
If you turn off the Bluetooth of the Android phone during pairing, the band will pop up a "pairing failed" interface, and the Mi Fitness App will display that the pairing failed. If you click "Retry", the App will prompt the user to open the Bluetooth prompt box. If you turn on the Bluetooth again, the Can be bound successfully.
When the mobile phone is turned off or restarted during pairing, the band will pop up a "pairing failure" interface, and the mobile phone needs to be re-bound after the mobile phone is turned on.
9. why other strips cannot be connected
In the disconnected state, when the app is unbound, the strip will not restore the factory settings, and it needs to be restored to the factory before the next pairing, otherwise the new mobile phone cannot be paired;
The iOS mobile phone is connected to the device. After the device is unilaterally restored to the factory, the iOS mobile phone system Bluetooth will try to connect back to the device. The new mobile phone may not be able to find the device (the iOS mobile phone and the device will always be disconnected. During the connection time period, the new mobile phone will not be able to find the device. ; During the break, the new phone is in the scanning state and can be searched). You need to enter the Bluetooth system of the iOS phone, find the corresponding connected device, and ignore this device. At this time, use the new phone to search for pairing connection.
After the Android phone is connected to the device and the device is unilaterally restored to factory settings, Mi Fitness App will connect back to the device and prompt the user whether the current "Delete" or "Add" is currently "Delete" or "Add". At this time, the new phone cannot search for the device. Click "Delete" and then use the new phone to search for the connected band.