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THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.


Xiaomi warrants the original purchaser that your Xiaomi Product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for one (1) year for host unit, six (6) months for removable battery and charger, one (1) year for irremovable battery, three (3) months for Earphone if applicable from the date of purchase. Notwithstanding the foregoing clause, Xiaomi does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law. Xiaomi does not warrant the operation of the Product will be uninterrupted or error-free.


If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the Product at no charge, use new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs.

In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.


In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and warranty card with IMEI of the Product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.


Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the "Xiaomi" or “Mi” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product's usage. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase. Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product. The present warranties do not apply in Hong Kong and Taiwan.


Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.


Except prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Xiaomi Authorized Service Center

City Address Working Hours Phone Number
Australia Brisbane Westfield Chermside Shopping Centre, Shop K7,Cnr Gympie & Hamilton Road, Chermside, QLD, 4032 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pmSaturday 9am -5pmSunday 10am -5pm (07) 3359 0424
Australia Gold Coast Robina Town Certre Shopping Centre, Shop 2033B,1 Robina Town Centre Drive, Robina, QLD, 4230 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm Sunday 10am -4pm (07) 5580 9375
Australia Adelaide Westfield Marion Shopping Centre, Shop K117,297 Diagonal road, Oaklands park, SA, 5046 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm Sunday 9am -5pm (08) 8377 2061
Australia Perth Westfield Carousel Shopping Centre, Shop K104,1382 Albany Hwy, Cannington, WA, 6107 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm Sunday 11am -5pm (08) 9350 9514
Australia Canberra Westfield Belconnen Shopping Centre, Shop K177,18 Benjamin Way, Belconnen, ACT, 2617 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm Sunday 10am -4pm (02) 6253 1749
Australia Newcastle Charlestown Square Shopping Centre, Shop K802,30 Pearson Street, Charlestown, NSW, 2290 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm Sunday 10am -4pm (02) 4942 4172
Australia Mackay Caneland Central Shopping Centre, Shop K2106,2505 Mangrove Road, Mackay, QLD, 4740 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -4pm Sunday 10am -4pm (07) 4957 5414
Australia Cairns Cairns Central Shopping Centre, K08,1-12 McLeod Street, Cairns, QLD, 4870 Monday to Wednesday, Friday, Saturday 9am -5:30pm Thursday 9am-9pm Sunday 10:30am -4pm (07) 4031 8008
Australia Sydney Stockland Piccadilly Shopping Centre, k04,210 Pitt St, Sydney, NSW, 2000 Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-8pm Saturday 9am -4pm Sunday 10am -4pm (02) 9261 1325
Australia Melbourne Highpoint Shopping Centre, Shop K7306,120 - 200 Rosamond Road, Maribyrnong, Victoria, 3032 Monday to Wednesday 9am -5:30pm Thursday, Friday 9am-9pm Saturday 9am -6pm Sunday 10am -5pm (03) 9317 8168