POCO F9 Ultra &POCO F9 Pro - Premium SERVICES TERMS AND CONDITIONS

POCO F9 Ultra &POCO F9 Pro - Premium SERVICES TERMS AND CONDITIONS

According to the terms and conditions published on: https://www.mi.com/ae-en/support/warranty/, these Premium Services are voluntary commercial after-sales benefits provided by Xiaomi, and are in addition to the consumer rights granted by the statutory guarantee under applicable law. If these Terms and Conditions provide a less favourable remedy than the mandatory legal remedy, the mandatory legal remedy will apply.

1. SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: POCO F9 and POCO F9 Pro (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Arab Emirates (hereinafter the “Territory”). This offer is provided by Xiaomi Technologies Office Office No. A205-206, DIC-31, Innovation Hub, Phase 1, Free Zone – Al Sufouh 2, Dubai, UAE (hereinafter “Xiaomi” or “we”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.   

2. AFTERSALES SERVICES

This offer will include the following additional after-sale services:

l 24-month quality assurance (please refer to 4.1;)

l One free screen replacement within 6 months (please refer to point 4.2);

3. PERIOD OF THE SERVICES

l 24-month quality assurance: twenty-four (24) months from the date of first purchase of the Product by end user. The purchase date must be between the 5th/September/2026 and 30th/September/2026.

l One free screen replacement: six (6) months from the date of first purchase of the Product by end user. The purchase date must be between the 5th/September/2026 and 30th/September/2026.

4. SERVICES DESCRIPTION

4.1 24-month quality assurance

The Product shall be free from defects in materials and workmanship under normal use during TWENTY FOUR (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”). The purchase date must be between the 5th/September/2026 and 30th/September/2026.

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.com/ae-en/support/warranty/.

In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings will be restored to factory settings and all personal data and settings in the Product will not be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.

This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):

a. damage occurring during shipment of the Product by the Beneficiary to Xiaomi Authorized Service Center;

b. damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;

c. damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;

d. damage caused by the use of non-original battery or battery leakage;

e. Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) or warranty card if it is required;

f. serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

g. The product is counterfeit and was not manufactured by Xiaomi.

h. defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals or guidelines;

i. defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;

j. operational problems and malfunctions caused by software installation and configuration or computer viruses;

k. weak signal due to telecommunication operator’s service problem;

l. the Warranty Period has expired.

4.2 One free screen replacement within 6 months

Beneficiaries who purchase the Product between the 5th/September/2026 and 30th/September/2026 are eligible for a One-time (1) free screen replacement service during the first six (6) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.

Once the repair claim has been utilised, the benefit shall be deemed fully redeemed and cannot be used again.

In order to benefit from this offer, beneficiaries must contact Xiaomi Customer Support. Beneficiaries might be requested to provide acceptable proof of purchase.

Exclusions

This Service does not apply to or cover the following situations:  

a. Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

b. The product is counterfeit and was not manufactured by Xiaomi;

c. Damages to the screen are caused intentionally or by reckless conduct that creates an obvious and substantial risk of damage;

d. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

e. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

f. The Beneficiary does not provide acceptable proof of purchase (e.g. the invoice of the purchase, delivery bill, or other reliable evidence sufficient to prove the Product’s eligibility under applicable law) if it is required;

g. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

h. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

i. This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

5. MISCELLANEOUS

5.1 Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may also share this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.

5.2 The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3 This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4 The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/sg/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UAE Law.

 

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.