1) What logistics services are utilized by Xiaomi in the U.A.E.?
Reply: Xiaomi engages reputable local express delivery service providers in the U.A.E., including Aramex and Flow Logistics, to manage standard package deliveries effectively.
2) How can I verify the logistics status of my order?
Reply: To track your order, please visit the online platform where you can check the current status of orders and purchased products on the "Account" page. Additionally, you will an SMS notification containing estimated delivery and shipment information. If you require further assistance, you may also visit the local delivery service providers’ websites directly for inquiries:
Links for reference：
3) What locations in the U.A.E. does Xiaomi delivers to?
Reply: Our delivery services extend to all regions within the U.A.E., subject to postal code limitations.
4) What are Xiaomi’s delivery times?
Reply: Our delivery hours are Monday to Saturday from 11:00 AM to 9:00 PM. We offer an exclusive delivery service on Sundays for an additional fee. Please note that we do not provide delivery services on public holiday
5) What is the estimated delivery time for my order?
Reply: For orders placed before 3 PM on a business day, we initiate shipment within (3) working days.
6) What are the available delivery options?
Reply: Standard Home Delivery: Your order will be delivered to the address specified by you at the time of purchase.
Same-day delivery: This option is not available.
7) How do I receive updates and notifications regarding my delivery?
Reply: We will communicate the updates via SMS or email to notify you when your order has been delivered or is ready for pickup. To ensure that you receive SMS notifications, please provide your mobile number during checkout process. The frequency of messages you receive may vary based on your order.
8) Do I need to provide identification when I receive the package?
Reply: No, you do not need to provide identification to receive the package. The parcel will be delivered to the address specified on the order or waybill, rather than to a specific person. This is because we cannot guarantee that the person receiving the package is you or your authorized representative. Therefore, anyone at that address may accept the package.
9) What steps should I take upon receiving my delivery?
Reply: All Mi packages are securely sealed at the warehouse prior to the shipment. Upon receipt, please inspect the external condition of the package or box for any signs of damage or indications that it may have been opened during transit.
Should you observe any damage, please indicate “Package damaged” on the delivery receipt or Proof of Delivery (POD), and note that the package is either lost or damaged. If you have concerns regarding the condition of the shipment, we advise against signing the POD or accepting the package. Instead, please return it to the courier.
If, upon opening the package, you discover that the product is tampered with or that items are missing, we ask that you take photographs and contact the Xiaomi Customer Service Center for further assistance.
10) Can I change my delivery address?
Reply: Once an order has been placed, it is not possible to modify the delivery address. In this case, to the order must be cancelled, and a new order must be placed with the correct address. If payment has already been made, a refund will be processed in accordance with our refund policy.
11) What should I do if the package was delivered to the wrong recipient?
Reply: We recommend reaching out to our delivery partners or Xiaomi Customer Service Center for assistance in resolving this matter.
12) Where is the warehouse located?
Replay: Our distribution center is located in Dubai City, and all orders will be shipped from that localization.