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Shipping Faq

01
Q: WHICH AREA IN MALAYSIA DO YOU SHIP TO? A: Package will be delivered to an address indicated in Malaysia, excluding those areas with the following postcodes:
No Service
Post Code From Post Code To State Area
94760 94760 Sarawak TEBEDO,SERIAN
02
Q:WHAT ARE YOUR DELIVERY HOURS? A:Package will be delivered between 09:00- 18:00 on business days. There may be no deliveries available on weekend or public holidays.
03
Q: HOW LONG BEFORE I RECEIVE MY XIAOMI ORDER? A: Xiaomi makes every effort to deliver your order within 3-6 working days (excludes weekend and public holiday) in West Malaysia, and within 5-8 working days in East Malaysia, once the package is shipped out of warehouse. Xiaomi is not liable for unforeseen circumstances beyond our control that delay the delivery, such as: flight delays, adverse weather conditions, or congestion. In these situations we will try our best to notify you of the delay and inform you of the estimated delivery date.
04
Q: DO YOU OFFER FREE SHIPPING? A: Most Xiaomi products are shipped free of charge. If your order value is less than a minimum, you will incur shipping costs as follows:
EAST Malaysia - Orders below RM 100: RM 25 shipping fee
WEST Malaysia (including Klang Valley) - Orders below RM 100: RM 15 shipping fee
05
Q: HOW CAN I TRACK MY ORDER? A: Please track your order through http://www.mi.com/my or directly through our delivery agents on their websites with your tracking number.

FedEx: http://www.fedex.com/my
City-Link: http://www.citylinkexpress.com/
GDEx: http://www.gdexpress.com/
06
Q: HOW DO I CONTACT XIAOMI IF I HAVE ANY QUESTIONS? A: There are several ways to reach Xiaomi Customer Support. Kindly refer to the information below:
Onilie http://www.mi.com/my/service/
Email service.my@xiaomi.com
Phone 1800-281-182 (toll free) / 015-4840-7777.